Cinema Supervisor
This role is based at Nova Cinema, reporting to the Customer Experience Manager and collaborating closely with the Deputy Customer Experience Manager, Duty Managers, Chief Projectionist, and wider cinema team.
It is a multi-skilled operational position that combines customer experience responsibilities with routine projection and technical support duties. You will play a key role in delivering an outstanding cinema experience for our guests, while also ensuring the smooth and efficient operation of projection and technical systems.
Acting as an operational supervisor, you will support Customer Experience Team Members during shifts, providing guidance and maintaining high service standards, while also conducting projection support tasks.
This role requires someone who is confident working across both customer-facing and technical environments, with a proactive approach to problem-solving and a strong commitment to quality.
Flexibility is essential, as the role involves regular evening and weekend work.
Key responsibilities
Operation
- Assist with staff briefings, deployment, and operational communication during shifts, ensuring excellent standards of service are maintained at all times.
- Function as a key operational supervisor within the cinema, ensuring all public areas are safe, clean, presentable, and operating effectively.
- Maintain a strong presence front of house during busy periods, supporting both customers and team members.
- Support the delivery of venue KPI’s including spend per head, guest feedback, and operational standards.
- Maintain a detailed knowledge of current film programming, running times, classifications, accessibility performances, and live screenings.
- Ensure compliance with all health and safety, licensing, food hygiene, and company procedures.
- Support stock processes, deliveries, stock takes and retail compliance within the cinema operation.
- Manage customer queries and resolve operational issues professionally and efficiently.
Projection and Technical Responsibilities
- Provide routine operational projection support within defined operational procedures and escalation processes.
- Monitor projectors, sound systems, and cinema management systems, responding to routine operational issues and escalating technical faults where appropriate.
- Support cinema content processes including ingesting, scheduling checks, and live event setup in line with operational procedures.
- Conduct routine technical and presentation checks to maintain the highest standards across all screens and cinema spaces.
- Support the delivery of live event screenings, hires and alternative content presentations, including setup activities, in accordance with established procedures and escalation processes.
- Assist with first line troubleshooting of projection, sound, recliner seating, and associated cinema systems.
- Work alongside the Chief Projectionist and Management teams to ensure all screenings start safely and on time.
- Conduct general housekeeping and cleaning within projection and technical areas.
- Maintain safe working practices and respond appropriately to emergencies or technical failures.
- Support and motivate the Customer Experience team leading by example and creating a team culture that strives for excellence and delivering a premium guest experience.
- Assist the Customer Experience Management Team in developing strategies to ensure the venue provides a first-class Customer Experience.
- Cinema Supervisors are not responsible for specialist technical maintenance, systems ownership, or higher-level technical troubleshooting, which remain under the responsibility of the Chief Projectionist role.
Finance & Commercial Awareness
- Support cinema sales initiatives and actively contribute to maximising retail performance.
- Encourage upselling and premium guest experiences through leading by example.
- Assist in controlling wastage and maintaining accurate operational processes.
- Contribute feedback and ideas to improve cinema operations and guest experience.
Relationships and Development
- Build strong working relationships across Customer Experience, Projection, Marketing, and wider venue teams.
- Support the training and development of Customer Experience Team Members within the cinema operation.
- Participate in company-led training and take responsibility for personal development.
- Maintain a flexible and collaborative approach to supporting the wider venue operation where required.
Your skills, qualities, and experience.
We welcome transferable skills from other industries. If you can demonstrate many of the essential skills, qualities and experience we encourage you to apply. We are able to provide training where necessary.
Essential
- Strong customer service skills.
- Confidence working in a fast-paced operational environment.
- Good communication and teamwork skills.
- Strong attention to detail.
- Ability to remain calm under pressure and solve problems effectively.
- Flexibility to work evenings, weekends and live events.
- Comfortable using technology and learning multiple systems.
Desirable
- Previous supervisory experience.
- Knowledge of film content management systems.
- Passion for cinema and guest experience.
- First Aid or Food Hygiene qualifications.
- Experience within cinema, hospitality, live entertainment, or operational environments.
- Confidence learning technical systems.
About Us - Our values
ATG Entertainment’s values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.
- THRIVE doing what we love (with passion and dynamism)
- CONNECT through every act (with collaboration and kindness)
- DARE to do different (with curiosity and courage)
- PERFORM at our best (with customer focus and ownership)
Our Corporate Social Responsibility pillars
Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities:
- Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.
- Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working.
- Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.
Our culture
You’ll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures.
We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.
Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone
Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone.
We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce.
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please email [email protected] for a confidential discussion.
05-07-2026 at 23:59
