Human resources learning & development occupations Work, Jobs in Knaresborough, Nyk (with Salaries)

Lead Learning & Development Partner
StepChange —Leeds
- £55,000 a year
- Full-time
- Hybrid work
- Customer service
- Project management
Quick apply
8d
Learning & Development Assistant
ST LEONARDS HOSPICE —York
- £9,941.20 a year
- Part-time
- Microsoft Office
- Organisational skills
- Hospice
- Free parking
- Annual leave
12d
Training & Development Leader, RPC (Remote Patient Care)
Yorkshire Ambulance Service NHS Trust —Wakefield
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
2d
AHP Clinical Educator- Community Services
York and Scarborough Teaching Hospitals NHS Foundation Trust —York
- £49,387 - £56,515 a year
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
13d
Training & People Officer
CRS Ltd —Leeds
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Emerging Talent & Careers Coordinator
Jet2.com and Jet2holidays —Leeds
- Full-time
- Microsoft Powerpoint
- Administrative experience
- Presentation skills
- Employee discount
Early Careers & Funded Learning Advisor
Yorkshire Water —Bradford
- £36,191 - £45,133 a year
- Full-time
- Hybrid work
- Mentoring
- IT
- Leadership
- Annual leave
- Flexible schedule
4d
Factory Trainer
Forza Foods Ltd —Pontefract
- Monday to Friday
- Microsoft Excel
- Organisational skills
- IT
- Store discount
- Annual leave
Learning and Development Administrator
Taye Training —York
- £13.53 an hour
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
12d
Floor Opening's Trainer
Hickory's Smokehouse —Leeds
- Up to £31,000 a year
- Full-time
- Restaurant
- School
- Health & wellbeing programme
- Employee discount
Quick apply
5d
Expert with lived experience co-trainer
The Wilf Ward Family Trust —York
- £15.56 an hour
- Travel
- IT
- Teaching
Quick apply
T&C Resource Developer
Redmayne Bentley —Leeds
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Human resources
- Communication skills
- Time management
- Work from home
Business Associate Apprentice
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- SharePoint
3d
Workforce Development Officer
City of Bradford Metropolitan District Council —Bradford
- £38,220 - £40,777 a year
12d
Future Technology Services Lead
Cabinet Office —Micklegate
- £57,204 - £63,953 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
9d
Operational Training Manager
GXO Logistics —Bradford
- Up to £40,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
9d
Training administrator
M Group —Birstall
- £30,000 - £35,000 a year
- IT
- Annual leave
- Employee assistance programme
10d
Lead Training Manager (Retail)
Mamas & Papas —Huddersfield
- Full-time
- Hybrid work
- Employee discount
Quick apply
HR Co-ordinator
The QHotels Collection —Morley
- £27,000 - £28,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Human resources
- Free parking
- Employee assistance programme
Quick apply
Capability Lead (Commercial)
Yorkshire Water —Bradford
- £50,663 - £63,329 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Annual leave
- Flexible schedule

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Lead Learning & Development Partner

StepChange -
Leeds

Quick apply

Job details

Full-time
£55,000 a year
8 days ago

Qualifications

Customer service
Project management

Full job description

Ready to shape how colleagues learn, grow and build their careers in a digital-first organisation?

Do you enjoy turning capability challenges into learning solutions that improve performance, accelerate progression and create lasting organisational impact?

Are you looking for a role where you can build something meaningful, leaving a legacy that supports colleagues to develop from Digital Guide through to Expert Client Adviser?

Our Lead Learning & Development Partner will play a pivotal role during an exciting period of transformation and organisational change. Working across learning, operations and leadership teams, you'll lead the design and implementation of a new contact centre learning academy, creating structured learning journeys and career pathways that support colleagues from Digital Guide through to Expert Client Adviser.

You'll help build the capability, confidence and progression pathways colleagues need to succeed today, while creating a scalable learning framework that supports the organisation's future skills and capability requirements.

Working closely with stakeholders across the organisation, you'll shape how learning, progression and capability development are delivered across our contact centre operation, making a tangible impact on colleague experience, internal mobility and client outcomes.

About the Role

You'll lead the design and delivery of a high-impact contact centre learning strategy that supports both immediate capability needs and future workforce requirements.

Working across the full learning lifecycle, you'll partner with senior leaders and stakeholders to identify capability gaps, define future skills requirements and create innovative learning solutions that support progression across our contact centre job family.

This role combines strategic capability design, academy development, project leadership and stakeholder partnership, with a particular focus on creating scalable learning solutions that improve speed to competence, build capability and support long-term career development.

What You'll Be Doing

Day to day, you'll:

Lead the end-to-end design and implementation of a new contact centre learning academy.
Develop structured learning journeys and capability frameworks that support progression from Digital Guide through to Expert Client Adviser.
Design engaging blended learning experiences across digital, virtual, instructor-led and workplace learning environments.
Create innovative learning solutions, including simulations, role-play, scenario-based learning and gamified experiences.
Partner with senior leaders to identify capability gaps and future skills requirements.
Build structured assessment, accreditation and progression approaches that support career development and internal mobility.
Lead learning initiatives using robust project management approaches, managing delivery, stakeholders, milestones and risks.
Work collaboratively across HR, Operations and Technology teams to ensure learning supports organisational priorities and performance outcomes.
Use data and insight to evaluate learning effectiveness and drive continuous improvement.
Champion a culture of continuous learning, progression and capability development.

About You

You'll be an experienced learning and capability professional who enjoys creating innovative solutions, building capability and helping people achieve their potential. You're equally comfortable operating strategically and rolling your sleeves up to turn ideas into reality.

You will bring:

Significant experience in Learning & Development, Talent or Capability roles.
Proven operational experience within contact centre or customer service environments.
Demonstrable success designing and implementing a learning academy or large-scale capability framework.
Experience developing structured career pathways and job family frameworks.
Expertise in blended and innovative learning design.
Strong project management experience, delivering complex programmes and organisational change initiatives.
Experience using learning technologies and digital platforms to create engaging learning experiences.
The ability to translate organisational capability needs into practical learning solutions that improve performance and progression.

You'll thrive in this role if you're motivated by:

Purpose: Creating learning experiences that help colleagues build the skills and confidence to deliver better outcomes for the people we support.

Growth: Building something lasting, developing capability at scale and creating meaningful progression opportunities for others.

Balance: Hybrid and flexible ways of working that support you to do your best work while maintaining a healthy balance.

Belonging: Working alongside passionate colleagues who value collaboration, continuous improvement and creating opportunities for people to succeed.

Equality, Diversity & Inclusion

Belonging is central to who we are. We're committed to building a workforce that reflects the people we support and creating a culture where everyone feels valued, respected and able to be themselves.

We welcome applications from people of all backgrounds and experiences. If you need a reasonable adjustment during the recruitment process so you can perform at your best, just let us know, we're here to support you.

Quick apply

Refine Your Search

human resources learning & development occupations jobs in knaresborough, nyk

Lead Learning & Development Partner

Learning & Development Assistant

Training & Development Leader, RPC (Remote Patient Care)

AHP Clinical Educator- Community Services

Training & People Officer

Emerging Talent & Careers Coordinator

Early Careers & Funded Learning Advisor

Factory Trainer

Learning and Development Administrator

Floor Opening's Trainer

Expert with lived experience co-trainer

T&C Resource Developer

Business Associate Apprentice

Workforce Development Officer

Future Technology Services Lead

Operational Training Manager

Training administrator

Lead Training Manager (Retail)

HR Co-ordinator

Capability Lead (Commercial)

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