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Regional Operations Manager

DHL -
Hatfield

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Job details

Permanent
£50,000 - £55,000 a year

Benefits

Annual leave
Company pension

Qualifications

Driving

Full job description

Contract Type: Permanent (Full-Time)
Location: Remote with 75% UK travel

Stepping into this role means stepping into a world where operational excellence meets meaningful social impact. As part of our HMPPS contract, you'll support a network of unique operating environments where precision, safety, and humanity matter in equal measure. This is logistics with purpose — a chance to lead teams, shape standards, and influence outcomes across sites that play a vital role in rehabilitation and public service. As Regional Operations Manager, you will oversee multiple sites across our HMPPS portfolio, ensuring they operate safely, efficiently, and in line with DHL's high standards. You'll be the driving force behind operational performance, colleague engagement, customer relationships, and continuous improvement across a diverse and challenging regional footprint.

✅A TYPICAL DAY MAY INVOLVE

Ensure all sites deliver safe, efficient, and cost‑effective operations aligned with budget targets.
Ensure full understanding and application of all DHL HSMS standards and safety policies across the region.
Identify and implement improvements to enhance process efficiency, reduce cost, and support ongoing operational excellence.
Ensure appropriate security measures are in place to protect colleagues, visitors, assets, and customer stock.
Provide leadership to Warehouse Managers, Supervisors, Team Leaders, and support teams — including hybrid self‑pack/shop sites — to deliver KPIs, sustainability goals, growth, and colleague engagement.
Build and maintain strong relationships with customer representatives, senior officials, and local liaisons across host, serviced, and hybrid operating sites

✅THIS ROLE WOULD SUIT PEOPLE WHO

Strong operational experience in a fast‑paced, multi‑site or complex environment.
Proven experience working directly with customers and senior stakeholders.
Demonstrated ability to lead diverse teams in complex, high‑pressure or sensitive operational settings.
Experience driving cultural, behavioural, or operational change across teams or multiple sites.
Confidence and professionalism working within HMPPS environments.
Three- Five years of UK address history

✅WHY JOIN US?

33 days annual leave (Inc Bank Holidays)
We're happy to talk about flexible working – just ask about alternative patterns at interview
Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
Free confidential 24/7 GP consultations
Hundreds of retail and lifestyle discounts
Affordable loans, savings schemes and free mortgage advice
Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

✅WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

✅BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 25th May. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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