It support Work, Jobs in Knowsley, Msy (with Salaries)

1st line Service Desk Agent
Cybertill —Prescot
- £24,975.05 a year
- 8 hour shift
- Hybrid work
- Continuous improvement
- Communication skills
- Free parking
- Sick pay
Junior IT Technician
The Heath Family Trust —Whiston
- £26,403 - £26,824 a year
- Full-time
- Travel
- In-person
- School
Quick apply
Help-Desk support analyst (1st line)
Roman Catholic Archdiocese of Liverpool —Liverpool
- £27,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
ICT Technician
The Heath Family Trust —Whiston
- £28,142 - £31,022 a year
- Full-time
- Travel
- In-person
- School
Quick apply
IT Helpdesk Assistant
Ticopti —Trafford
- £28,000 a year
- Full-time
- In-person
- Communication skills
Quick apply
6d
Junior IT Service Desk Representative (Apprentice)
Primary Goal —Chester
- £23,000 - £25,000 a year
- Full-time
- Computer Science
- Data entry
- Communication skills
Quick apply
Technical Support & Online Services Assistant
Integer Let's Order Food Ltd —Manchester
- From £26,000 a year
- Full-time
- Software troubleshooting
- Computer literacy
- Windows
Quick apply
12d
IT Support Engineer (1st Line)
Forbes Solicitors —Preston
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
IT Service Desk Analyst
M Group —Bootle
- Full-time
- Microsoft Word
- Communication skills
- Employee discount
10h
Systems Administrator
Danbro —Lytham St. Annes
- Full-time
- Microsoft Outlook
- Maintenance
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
6d
EUN IT Digital Solutions Apprentice
Sika —Preston
- Full-time
- Travel
- SharePoint
- Training & development
13d
Customer Service Representative
MSite —Liverpool
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
Systems Support Analyst
The Granite Group —Liverpool
- Up to £30,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Flexible schedule
Quick apply
7d
IT Technician
Alkegen —Rainford
- Full-time
- Hybrid work
- No degree
- Travel
Business Systems & Network Support Coordinator
Speedy Freight —Knutsford
- £35,000 a year
- Full-time
- In-person
Quick apply
12d
Service Desk Analyst
Weightmans —Liverpool
- £26,228 a year
- Full-time
- Maintenance
- Communication skills
11d
Network Support Planner - Part Time 30 hours. 12 months FTC.
Iceland —Deeside
- Part-time
- Communication skills
- Store discount
- Work from home
Deployment Specialist
Redmoor Health —Chorley
- Up to £32,000 a year
- Full-time
- Hybrid work
- Travel
- IT
- In-person
- Free parking
- Flexitime
Quick apply
5d
Customer Support Technician (1st Line Support)
Angel Solutions —Liverpool
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- English
- No degree
- Communication skills
- Annual leave
Quick apply
1st Line Service Desk Engineer
Air IT —Northwich
- Full-time
- Annual leave
- Employee assistance programme
1h

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1st line Service Desk Agent

Cybertill -
Prescot

Apply Now

Job details

Permanent | Full-time
£24,975.05 a year

Benefits

Free parking
Additional leave
Company pension
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Stakeholder liaison
Ticket management
Internal department liaison
Continuous improvement
Computer hardware
Technical support incident logging
Relationship management
Customer support
Customer interaction
Fault diagnosis and repair
Communication skills
Help desk

Full job description

About us

We are passionate about delivering the latest software and tech to our growing customer base across the UK and Australia. With our Insight Driven and Frictionless Commerce cloud-based applications serving an incredibly diverse range of Retailers, we have become one of the UK’s best innovators, winning numerous awards (including the IT Europa SaaS Awards & UK Cloud Awards) along the way.

With our 25 years of experience providing a one stop shop including software, hardware, payments, services and telecoms to over 10,000 retail locations we recognise the power of living and breathing our values by being passionate, agile, supportive and professional at every turn. Work somewhere where your passion and ideas get brought to life, but more importantly get you noticed. Get ahead and join a team who have your back and drive you forward, every day.

The Role

Our customers and their consumers deserve the best experience. Cybertill operates a customer centric product and services model which needs people to go above and beyond when responding to our customer’s needs when using our product.

We are looking for an inspiring 1st Line Service Desk Agent to provide the best technical support to our retailers and join our team in Knowsley.

About The Role

Take ownership of customer support issues logged via email and telephone to quickly diagnose and resolve them.
Strive to meet all SLA’s set with our customers and work under pressure and within strict timescales.
Always use our knowledge base for a first-time fix for our customers.
Ensure tickets being passed to second line have sufficient detail.
Think and operate pro-actively and highlight patterns to avoid reoccurring issues.
Doing investigative work with customer’s accounts to find the best solution for all parties.
Be keen enough to self-learn aspects of the company product and hardware.
Have eagerness learn new IT and customer service skills/techniques.
Utilising several in-house and external systems.

Who We're Looking For

Excellent customer service skills and customer empathy.
Strong ability to problem solve and fault find issues.
Great interpersonal and relationship management skills.
Possess outstanding communication skills, with the ability to build instant customer rapport.
Have confidence when being confronted with new systems (we use lots).
Work closely with other departments to drive continuous improvements.
Good general IT software and hardware skills to enable both hardware and software support.
Flexibility on working hours our Service Desk covers 7 days a week supporting our customers. Shift patterns are 5 days out 7 covering hours from 08:00 to 20:00. Example shift times are 08:00-16:00, 08:30-16:30, 09:00-17:00, 10:00-18:00, 12:00-20:00.

Other Skills We're Looking For

It isn’t just about what you know, it is just as important to us about how you do it.

You'll Be

Empathetic
Self-Aware
Results focused.
Team focused.
Service orientated.
Innovative & Passionate

Please Note: full training will be given in all technical areas of the role so if you have a great work ethic, are keen to learn and progress, then please apply for this fantastic role.

Your Qualifications

Any Customer Service or IT qualification would be beneficial.

Who You'll Work With

The job role reports to the Service Desk Manager. The role is very likely to require liaising with all internal departments within the business and so the ability to own issues and build internal relationships is vital.

Our Work Environment

Although our Head Office is in Knowsley, we care about how the job is done, not necessarily where it is done! We are happy to explore all flexible and remote working practices that suit us both, but we still enjoy seeing our customers face to face from time to time!

Job Types: Full-time, Permanent

Pay: £24,975.05 per year

Schedule:

8 hour shift
Day shift
Holidays
Overtime
Weekend availability

Experience:

IT: 1 year (preferred)
Customer Service: 1 year (preferred)

Work Location: Hybrid remote in Prescot L34 4AR

What You'll Get

Additional pay:
- Bonus scheme
Benefits:
- Additional leave
- Company pension
- Free parking
- On-site parking
- Sick pay

Apply Now

Refine Your Search

it support jobs in knowsley, msy

1st line Service Desk Agent

Junior IT Technician

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ICT Technician

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Junior IT Service Desk Representative (Apprentice)

Technical Support & Online Services Assistant

IT Support Engineer (1st Line)

IT Service Desk Analyst

Systems Administrator

EUN IT Digital Solutions Apprentice

Customer Service Representative

Systems Support Analyst

IT Technician

Business Systems & Network Support Coordinator

Service Desk Analyst

Network Support Planner - Part Time 30 hours. 12 months FTC.

Deployment Specialist

Customer Support Technician (1st Line Support)

1st Line Service Desk Engineer

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