Credit controller Work, Jobs in Knutsford, Chs (with Salaries)

Credit Controller
AskRose Ltd —Altrincham
- £28,000 - £32,000 a year
- Full-time
- CRM software
- Financial services
- In-person
Quick apply
12d
Credit Controller
HSS ProService —Manchester
- Hybrid work
- Presentation skills
- Continuous improvement
- Communication skills
- Employee discount
Quick apply
10d
Credit Controller
Rubix —Manchester
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- Office experience
- Free parking
Credit Controller
DJH —Stoke-on-Trent
- Hybrid work
- Computer skills
Quick apply
2d
Credit Controller
Savills —Manchester
- Annual leave
Credit Controller
PXC —Salford Quays
- Full-time
- Hybrid work
- Communication skills
- Work from home
Credit Risk Controller
NWF Group —Crewe
- £28,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Negotiation
- Free parking
- Employee assistance programme
Quick apply
2d
Credit Controller
CLD Systems —Sandbach
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
12d
Credit Controller - Warrington
Altrad —Warrington
- ERP systems
- Continuous improvement
- Communication skills
Quick apply
4d
Assistant Financial Controller
Cottage Delight Limited —Leek
- Full-time
- ERP systems
- Budgeting
- In-person
- Free parking
- Employee discount
Quick apply
10d
Accounts Receivable Specialist, EMEA
Crosslake Technologies —Manchester
- Full-time
- Organisational skills
- Communication skills
2d
Credit Controller
VPS —Oldham
- £28,000 a year
- Full-time
- Microsoft Word
- Continuous improvement
- Organisational skills
- Free parking
Quick apply
5d
Credit Controller (12-Month FTC)
Schindler —Warrington
- Communication skills
- Employee discount
9d
Credit Risk Controller
Aimée Willow Connex —Manchester
- Annual leave
Credit Controller
RKW —Stoke-on-Trent
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Free parking
- Annual leave
Credit Controller
AccessPay —Manchester
- £15,736.50 a year
- Part-time
- Hybrid work
- Computer skills
- Communication skills
- Time management
Quick apply
3d
Credit Controller
Bibby Financial Services —Manchester
- £26,000 - £27,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Credit Controller
Arbtech —Chester
- £25,400 - £28,000 a year
- Full-time
- Microsoft Word
- English
- Continuous improvement
Quick apply
Trust Management Accountant
The YES Trust —Congleton
- £43,386 - £49,619 a year
- Full-time
- Travel
- In-person
- School
- Free parking
Quick apply
12d
Credit Controller
Essential Access Platforms Ltd —Bolton
- £26,000 - £28,000 a year
- Full-time
- In-person
- Office experience
Quick apply

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Credit Controller

AskRose Ltd
Altrincham

Quick apply

Job details

Permanent | Full-time
£28,000 - £32,000 a year
12 days ago

Benefits

On-site gym
Company pension

Qualifications

CRM software
Financial Conduct Authority guidelines
Accounts receivable
Customer service call handling
Accounts payable
Inbound customer enquiry call handling
Financial reconciliation support
Payment allocation
Case note recording
Case record updates
Outbound debtor call management
Arrears management
Accounts Receivable Credit Control
Customer account reconciliation
Account escalation for debt management
Financial services
Customer interaction
Outbound calling
Communication skills

Full job description

Role summary

Sit in the credit control team, reporting to the Credit Control Manager. Your job is to convert won claims into collected cash. You’ll be on the phone to government bodies chasing whether arrears payments have been issued, and on the phone to customers chasing the fee owed once they’ve been paid. You’ll work the full multi-channel chase — calls, email, SMS, and post — and keep every case moving until it’s either paid, disputed, or escalated.

Key responsibilities

Government chase

Call government departments to chase the status of outstanding payments to our customers
Track expected payment dates, log responses, and feed updates into the CRM
Escalate stalled or rejected payments to the Credit Control Manager

Customer collections

Contact customers across the full collections journey: outbound calls, structured email cycles, SMS, and letters
Confirm receipt of payment from the relevant government body and arrange settlement of our fee
Take payment over the phone and via online links, and reconcile receipts in the CRM
Negotiate sensible repayment plans where appropriate, within Credit Control Manager guidelines
Handle inbound calls, emails, and post from customers regarding payment, fee queries, or disputes

Case management

Own a portfolio of cases end-to-end — keep every case progressing, no case left dormant
Maintain accurate, audit-grade notes in the CRM on every interaction
Refer disputes, complaints, and complex cases (deceased estates, deputyships, vulnerable customers) to the Credit Control Manager promptly

Compliance

Follow the vulnerability framework on every call — spot signs, adapt approach, escalate where needed
Stay within Consumer Duty principles and the agreed Terms of Engagement at all times
Keep call recordings and written correspondence to standard — the file should defend itself

Background & profile

The right person is likely to come from one of these backgrounds:

Credit controller or collections agent at a claims firm, legal services business, lender, utility, telco, or DCA
Customer service or contact centre agent who has handled payment-related calls in a regulated environment
Anyone with strong outbound calling experience and a track record of converting conversations into cash

Must have

2+ years’ experience in collections, credit control, or payment-focused customer contact
Confident, professional telephone manner — calm under pressure, polite, persistent
Comfortable making 60+ outbound calls a day
Strong written communication for email, SMS, and letter chase
Numerate and accurate — reconciling fees, payment plans, balances
Comfortable on a CRM — logging, updating, working from a dashboard of cases

Nice to have

Experience dealing with elderly or vulnerable customers
Experience speaking to government departments or large institutions on customer matters
Familiarity with Consumer Duty or FCA-style compliance frameworks

Additional

Plus a performance-related bonus scheme tied to cash collected.

Pay: £28,000.00-£32,000.00 per year

Benefits:

Company pension
On-site gym

Ability to commute/relocate:

Altrincham WA14 1SG: reliably commute or plan to relocate before starting work (preferred)

Location:

Altrincham WA14 1SG (preferred)

Work Location: In person

Quick apply

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