Installer Work, Jobs in Lanchester, Dur (with Salaries)

Customer Service & Office Administrator – Windows & Doors
Ramage Windows —Newcastle upon Tyne
- £25,420 - £35,000 a year
- Full-time
- Customer service
- Computer literacy
- Data entry
Quick apply
11d
Poptop Roof Installer / Campervan Converter
VAN-LIDZ Campervan Poptop Roofs —Peterlee
- From £26,000 a year
- Part-time
- Carpentry
- Power tools
- In-person
Quick apply
13d
Installation Engineer
Specialist Alarm Services —Newcastle upon Tyne
- £29,000 - £31,000 a year
- Overtime
- Customer service
- Computer literacy
- English
- Annual leave
Quick apply
Steel Erector/installer
LPW Steelcraft Limited —Houghton le Spring
- £15 - £17 an hour
- Overtime
- Power tools
- In-person
- Hand tools
Quick apply
Technical Support Manager
Midea UK —North Shields
- £45,000 a year
- Full-time
- In-person
- Communication skills
- Life insurance
Quick apply
Passive Fire Stopping & Compartmentation Surveyor Job
Isoler Limited —Durham
- £35,000 - £55,000 a year
- Full-time
- Business development
- Continuous improvement
- Quality control
Quick apply
Warehouse Operative, Picking and Packing-Night Shift
Superlec —Middlesbrough
- From £12.75 an hour
- 12 hour shift
- Forklift
- Warehouse experience
- In-person
- Free parking
Quick apply
6d
Aluminium window, Curtain wall installer
Visual Concept Ltd —Newcastle upon Tyne
- £14 - £16 an hour
- Full-time
- Schematics
- Quality control
- Power tools
Quick apply
3d
Scaffolding Fall Protection (Crash Decking) Installers
Dongard Scaffolding Limited —Whitley Bay
- £13 - £15 an hour
- Full-time
- Construction experience
- In-person
- Hand tools
Quick apply
Warehouse Operative, Picking and Packing- Day Shift
Superlec —Middlesbrough
- From £12.75 an hour
- Full-time
- Forklift
- Warehouse experience
- In-person
- Free parking
Quick apply
6d
Sign Installer
City Signs and Display Ltd —Newcastle upon Tyne
- £14.00 - £16.50 an hour
- Full-time
- First Aid Certification
- Power tools
- Hand tools
Quick apply
Retail Electronic Shelf Edge Fitter
NCS Holdings —Newcastle upon Tyne
- £14 - £15 an hour
- Full-time
- Merchandising
- Travel
- In-person
- Flexible schedule
Quick apply
6d
Showroom Advisor
B&Q —Washington
- £14.10 an hour
- Weekend availability
- Sales
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
4d
Joiner
Wm decking & verandas limited —Darlington
- £16.17 - £20.00 an hour
- Full-time
- Carpentry
- No experience needed
- Power tools
- Free parking
Quick apply
11d
Installation Engineer - Immediate start
CSD Technical Services —Newcastle upon Tyne
- £35,000 - £50,000 a year
- Overtime
- Quality control
- Communication skills
Quick apply
12d
Roofer/Solar Panel Installer
JDS Energy —Sunderland
- £24,000 - £32,000 a year
- Part-time
- Travel
- In-person
- Hand tools
Quick apply
10d
Technology and Independence Officer - Casual Installer
South Tyneside Council —South Tyneside
- £14.82 an hour
- Call to connect
- No experience needed
5d
Bedroom Furniture Installer: Sub-Contracted
Wren —Sunderland
- £250 - £375 a day
Quick apply
Heat Pump Installer
Geowarmth —Durham
- £30,000 - £40,000 a year
- Monday to Friday
- Maintenance
- Plumbing
- Annual leave
Quick apply
Customer Care Co-ordinator
Tees valley trade group —Stockton-on-Tees
- £25,000 - £28,000 a year
- Full-time
- Microsoft Word
- CRM software
- Writing skills
Quick apply
5d

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Customer Service & Office Administrator – Windows & Doors

Ramage Windows
Newcastle upon Tyne

Quick apply

Job details

Full-time
£25,420 - £35,000 a year
11 days ago

Qualifications

Customer communication
Customer service call handling
Inbound customer enquiry call handling
Customer service
Computer literacy
Stakeholder liaison
Administrative support experience
Handling customer enquiries
Appointment booking and call handling
Client services
Data entry
Computer skills
Customer interaction
Order processing
Communication skills
Time management
Office experience

Full job description

Job Summary

Ramage Windows is looking for a confident, organised and proactive Customer Service & Office Administrator to join our busy office team.

This is an important customer-facing role within the business. You will be responsible for answering incoming calls, dealing with customer enquiries, booking installations and appointments, managing jobs through Business Pilot, sending invoices and ensuring customers are kept informed throughout the process.

We are looking for someone who is comfortable taking ownership of customer queries and finding solutions. There will always be experienced members of the team available to help, but we want someone who can use their own initiative and resolve day-to-day issues without needing to pass everything on.

Previous experience within the window and door industry would be highly advantageous, particularly for someone who already understands common window, door, installation and service issues.

Responsibilities

Answer incoming telephone calls and deal with customer enquiries professionally
Respond to customer emails and general enquiries
Book installations, surveys and service/remedial appointments
Liaise with customers to arrange and confirm suitable dates
Manage customer records and jobs using Business Pilot
Keep job notes, customer details and job statuses accurate and up to date
Send customer invoices and relevant paperwork
Deal with straightforward customer queries and problems
Identify what action is required when a customer reports an issue
Liaise with installers, surveyors and other members of the team when required
Follow customer queries and issues through to resolution
Prioritise your own workload and ensure outstanding actions are followed up
Take ownership of problems and resolve them independently where possible

What We're Looking For

Previous experience in a customer service, office administration or similar role
Confident and professional telephone manner
Strong computer skills and the ability to learn new systems
Good organisational and time-management skills
Excellent attention to detail
Ability to manage multiple jobs and priorities
A practical, common-sense approach to problem solving
Someone who is comfortable using their own initiative
Ability to work independently while also being part of a team
Good written and verbal communication skills

Industry Experience

Previous window and door industry experience would be highly advantageous.

We would be particularly interested in applicants who have previously worked within window and door customer service, installations, service/remedials, order processing or a similar office-based role.

Knowledge of common window and door products, hardware and service issues would be a significant advantage, as we are looking for someone who can eventually resolve many routine customer queries themselves.

Previous experience using Business Pilot would also be a significant advantage, although training can be provided.

What We Offer

Full-time, permanent position
Competitive salary based on experience
Training on our systems and processes
Support from an experienced team
Varied day-to-day workload
Opportunity to develop your knowledge and responsibilities
Established family-run business

We are looking for someone reliable and proactive who enjoys dealing with customers, solving problems and getting things done.

Pay: £25,420.00-£35,000.00 per year

Application question(s):

Do you have previous experience working within the window and door industry?
Have you previously used Business Pilot?
How many years of experience do you have in customer service or office administration?
Are you comfortable dealing with customer queries and taking ownership of problems through to resolution?

Work Location: In person

Quick apply

Refine Your Search

installer jobs in lanchester, dur

Customer Service & Office Administrator – Windows & Doors

Poptop Roof Installer / Campervan Converter

Installation Engineer

Steel Erector/installer

Technical Support Manager

Passive Fire Stopping & Compartmentation Surveyor Job

Warehouse Operative, Picking and Packing-Night Shift

Aluminium window, Curtain wall installer

Scaffolding Fall Protection (Crash Decking) Installers

Warehouse Operative, Picking and Packing- Day Shift

Sign Installer

Retail Electronic Shelf Edge Fitter

Showroom Advisor

Joiner

Installation Engineer - Immediate start

Roofer/Solar Panel Installer

Technology and Independence Officer - Casual Installer

Bedroom Furniture Installer: Sub-Contracted

Heat Pump Installer

Customer Care Co-ordinator

I want to receive the latest job alerts for installer in lanchester, dur

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