Complaints manager Work, Jobs in Lancing, Wsx (with Salaries)

Senior Complaints Officer and Duty Manager
East Sussex County Council —Lewes
- Analysis skills
- Communication skills
6d
Complaint Investigations Manager
University Hospitals Sussex NHS Foundation Trust —Brighton
- £39,959 - £48,117 a year
- Full-time
- English
- Conflict management
- Agile
Quick apply
9d
Dental Practice Manager
Expert Dental Care —Lancing
- Full-time
- Management
- Supervising experience
- Team management
- Annual leave
Quick apply
Operations / Service Director
Telecom Acquisitions Ltd. —Horsham
- Up to £90,000 a year
- Full-time
- Continuous improvement
- AI
- Leadership
- Free parking
- Employee discount
Quick apply
Disclosure Coordinator
University Hospitals Sussex NHS Foundation Trust —Worthing
- £28,392 - £31,157 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Continuous improvement
Quick apply
10d
Team Lead - SPoC/Rapid Response
Sussex Partnership NHS Foundation Trust —Hove
- £49,387 - £56,515 a year
- Full-time
- Travel
12d
Deputy Manager
Summit Residential Care Ltd —Bognor Regis
- £35,000 - £38,000 a year
- Full-time
- Computer literacy
- Mentoring
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
Compliance Manager
Wild Nutrition —Lewes
- £50,000 - £60,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
Resident Liason Officer (RLO) Part Time
Craig Construction Services Ltd —Shoreham by Sea
- £14,500 - £15,500 a year
- Part-time
- Computer literacy
- Travel
- Computer skills
Quick apply
Regional Account Manager
Securitas Technology UK —Brighton
- Full-time
- Hybrid work
- CRM software
- Business development
- Communication skills
Quick apply
Practice Tutor Assessor -Brighton, Eastbourne and Hastings- Kent, Surrey & Sussex
HM Prison & Probation Service —Brighton and Hove
- £30,001 - £44,520 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Mentoring
- Annual leave
- Employee discount
2d
Internal Account Manager and Team Lead
Trident —Brighton
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
2d
Holiday Services Manager
Park Holidays UK —Chichester
- £30,000 - £31,000 a year
- Full-time
- Organisational skills
- Computer skills
- Guest services
- Employee assistance programme
- Employee discount
Building Manager - Midhurst, GU29
Encore —Midhurst
- £45,000 - £48,000 a year
- Monday to Friday
- Management
- Writing skills
- Presentation skills
Quick apply
Business Support Officer
East Sussex County Council —Lewes
- Data analysis skills
- Data entry
- Budgeting
9d
Assistant Reception Manager
Four Points Flex by Sheraton Brighton —Brighton
- £27,032 a year
- Weekend availability
- Hotel
- Team management
- Front desk
- Health & wellbeing programme
- Employee discount
Quick apply
5d
Family Information Service Assistant
WSCC —Chichester
- £27,254 - £28,598 a year
- Full-time
- Hybrid work
- Computer literacy
- Analysis skills
- Computer skills
- Annual leave
13d
Housing and Compliance Officer
YMCA DownsLink Group —Hove
- Full-time
- Organisational skills
4d
Allied Health Professional Clinical Head of Service
Sussex Community NHS Foundation Trust —Brighton
- £66,582 - £77,368 a year
- Full-time
- Research
- Continuous improvement
- Recruiting
5d
Area Assistant Manager – Pubs, Restaurants & Hotels
Head Office —Bognor Regis
- Weekend availability
- Sales
- Restaurant management
- Hotel
Quick apply
8d

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Senior Complaints Officer and Duty Manager

East Sussex County Council -
Lewes

Apply Now

Job details

6 days ago

Qualifications

Report writing
Stakeholder liaison
Complaint handling
Analysis skills
Communication skills

Full job description

Do you want to make a real difference by resolving issues, informing service improvement and ensuring people's voices are heard?

Then join East Sussex County Council's Adult Social Care Complaints and Feedback Team, where you'll help turn feedback into action, improve services for residents, and support the delivery of fair, effective and accountable Adult Social Care services.

We are seeking an experienced and motivated Senior Complaints Officer and Duty Manager to support triage, complaint resolution and Member enquiries within Adult Social Care and Health.

As an integral member of the team you will resolve concerns presenting to our duty team, manage a varied complaints caseload, provide expert advice, and identify themes and learning from complaints to support service improvements.

We are looking for candidates who:

have experience managing complex complaints, investigations or enquiries.
have effective communication skills and strong analytical and report-writing abilities.
are able to manage competing priorities and deadlines.
have knowledge of Adult Social Care services and complaints processes.
have strong IT skills, including in Microsoft 365, and experience of using case management systems

Please download the job description and person specification for more information.

To apply for this role, please follow the ‘Apply Now’ button above and upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests and include why you are interested in the role.

For guidance on how to write an application see our how to apply page and our statement on the use of AI .

Interviews will take place in person at County Hall, Lewes. Interviews will be taking place on the mornings of the 15th and 16th of September.

Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.

This post provides an opportunity to work with a range of stakeholders to ensure the resolution of complaints and concerns and that leaning is used to support the ongoing delivery of excellent services to residents.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page .

Vocational Training through Apprenticeships is now available to our staff, ranging from entry level to degree level qualifications. You can talk to the hiring manager and the apprenticeship team about what qualifications would be relevant to you and this job role, and if it is possible to support you in apprenticeship training.

If you're passionate about excellent customer service, resolving complex issues and improving outcomes for residents, we'd love to hear from you.

For an informal discussion about this opportunity contact Jacqueline London-Willis, Head of Insight and Assurance, via email at [email protected] to request a MS teams call or phone call.

For work that makes a difference choose East Sussex.

Additional Information

This post is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure & Barring Services (previously the Criminal Records Bureau). For further information about what is required in this process please go to https://www.gov.uk/dbs-check-applicant-criminal-record . Please note that we require evidence of an overseas police check if you have lived or worked abroad.

Your starting salary will be pro rata if the above position is part-time or term-time only.

If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to https://www.gov.uk/browse/visas-immigration/work-visas

If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.

Apply Now

Refine Your Search

complaints manager jobs in lancing, wsx

Senior Complaints Officer and Duty Manager

Complaint Investigations Manager

Dental Practice Manager

Operations / Service Director

Disclosure Coordinator

Team Lead - SPoC/Rapid Response

Deputy Manager

Compliance Manager

Resident Liason Officer (RLO) Part Time

Regional Account Manager

Practice Tutor Assessor -Brighton, Eastbourne and Hastings- Kent, Surrey & Sussex

Internal Account Manager and Team Lead

Holiday Services Manager

Building Manager - Midhurst, GU29

Business Support Officer

Assistant Reception Manager

Family Information Service Assistant

Housing and Compliance Officer

Allied Health Professional Clinical Head of Service

Area Assistant Manager – Pubs, Restaurants & Hotels

I want to receive the latest job alerts for complaints manager in lancing, wsx

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