Key account manager Work, Jobs in Ledbury, Hef (with Salaries)

Key Account Manager
Mitie —Gloucester
- Full-time
- Customer service
- Leadership
Customer Account Executive
The Gorgeous Food Company Ltd —Cinderford
- £25,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
2d
Key Account Manager
Techtronic Industries GmbH (TTI) —Droitwich
- Full-time
Internal Account Manager
Solstice AV —Tewkesbury
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Work from home
Quick apply
11d
Client Account Manager
Walker & Sloan —Cheltenham
- Up to £45,000 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
- Work from home
Sales Support Executive
Intamarque Limited —Tewkesbury
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Annual leave
- Flexible schedule
Business Development Executive
LOCALiQ —Worcester
- £30,000 - £35,000 a year
- Full-time
- Sales
- Employee discount
Quick apply
Event Key Account Manager (Maternity Cover)
Lowe Rental Corporation —Cheltenham
- Sales
- IT
- Communication skills
Quick apply
Account Manager - Distribution
Open GI —Worcester
- Full-time
- Hybrid work
- Sales
- Microsoft Office
- Driving
- Employee assistance programme
- Employee discount
Quick apply
3d
Accounts Manager
D-zine Furniture —Stourport-on-Severn
- £30,000 - £32,000 a year
- Full-time
- Microsoft Excel
- QuickBooks
- In-person
- Free parking
Quick apply
5d
Account Manager - Distribute
Open GI Limited —Worcester
- Sales
- Microsoft Office
- Driving
- Employee assistance programme
- Employee discount
Quick apply
Account Manager
Biffa Waste Services —Gloucester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
Quick apply
Accounts and Advisory Manager
Hazlewoods —Cheltenham
- £53,000 - £63,000 a year
- Part-time
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Sales Executive
Ecotricity —Stroud
- £28,000 - £29,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Sales
- Computer literacy
- Work from home
- Employee discount
Quick apply
4d
Motor Finance Account Manager (Dealers - Birmingham and South West)
Tandem Bank —Worcester
- £47,500 - £55,000 a year
- Monday to Friday
- Remote
- Organisational skills
- Time management
- Annual leave
- Employee discount
Quick apply
Customer Account Executive
Insight Trans Logisitcs ltd —Inkberrow
- £27,000 - £32,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Junior Account Manager & Supply Chain Coordinator – Fresh Produce
Valefresco —Evesham
- From £32,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Free parking
- Bereavement leave
Quick apply
3d
Sales Executive
Dolphin Computer Access —Worcester
- £26,500 - £31,000 a year
- Full-time
- CRM software
- Sales
- ERP systems
- Free parking
- Annual leave
Quick apply
9d
Field Based Sales Account Manager
HILTI —Hereford
- Full-time
- Sales
- Organisational skills
- Time management
- Life insurance
2d
Customer Success Techical Advisor
team.blue UK —Worcester
- Weekend availability
- Hybrid work
- Communication skills
14d

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Key Account Manager

Mitie -
Gloucester

Apply Now

Job details

Permanent | Full-time

Qualifications

Customer service
Profit & loss
Customer relationship management
Leadership

Full job description

Job summary

The Key Account Manager is responsible for driving revenue across a defined region with defined Key Accounts. This role is high-impact with the focus on building relationships, retention, and growth of the company's key accounts within the Fire & Security sector. This role supports the development of client relationships, commercial performance, and service excellence across the key accounts, ensuring the development of long‑term partnerships, compliance, and best in class delivery.

The position blends system knowledge within both the fire and security sector, sales, service planning, customer service and operational oversight, driving a customer‑centric culture that differentiates the business in a highly regulated industry. They will play a key part in strengthening our footprint with both new and existing key customers.

Job objectives and responsibilities

Client Strategy & Relationship Building

Develop and execute a client strategy introducing all our Key Accounts to all work streams Mitie can offer.
Lead increased engagement with Key Accounts, with the intention that Key are developed into National Accounts.
The main point of contact for our Key Accounts, ensuring retention, satisfaction, and continuous improvement.
Conduct regular client reviews, ensuring SLA adherence, compliance, risk management, and contract renewal readiness.

Commercial & Financial Accountability

Review P&L performance for the key accounts portfolio they look after, delivering revenue growth, profitability, and cost‑to‑serve efficiency.
Have visibility of accounts and analyse where growth and profitability are low and strategize how they can be improved.
Identify upsell/cross‑sell opportunities across fire systems, security systems, monitoring, service & maintenance, and project works.
Undertake commercial negotiations, contract renewals, pricing strategy, and long‑term framework agreements with the support from the Director of Key & Regional Accounts.
Provide accurate forecasts, pipeline reporting, and strategic account plans.

Operational Excellence & Compliance

Ensure all service delivery meets the Client expectations.
Work in partnership with Operations, Engineering, and Compliance teams to drive consistent delivery quality.
Highlight any shortfalls with compliance, operational or commercial activity.
Assist with the mobilisation of any new contracts that fall within your region.
Assist with risk plans for any major key sites, including life‑safety compliance, asset condition, and lifecycle investment planning.

Build strong, long‑term relationships with customers across commercial, industrial, and public‑sector environments
Promote a full suite of fire‑industry services, including maintenance, testing, inspections, and compliance‑focused solutions
Identify customer needs and tailor service packages that deliver value and strengthen retention

Personal Development

Lead by example and mentor other Key Account Managers, Client Partners, and Strategic Leads.
Enhance your capability within the team around commercial acumen, client engagement, and technical understanding of fire & security systems.
Drive a collaborative culture between all departments and Support functions.

Market Insight & Innovation

Monitor changes in fire safety legislation, security technology trends, and emerging client needs.
Develop strategy around digital solutions and innovation including remote monitoring, analytics, cloud security systems, and predictive maintenance.
Advise the Senior leadership team on market positioning, competitive landscape, and client demands and any aspects of the contract which may have a detrimental effect.

Professional Conduct

This job description is intended to give the post holder an appreciation of the role envisaged for the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals.

Person Specification

Essential

Experience in the Fire & Security industry.
Customer service experience and confidence in managing a range of key accounts, prioritising opportunities, and working autonomously.
Proven track record managing key accounts of all sizes.
Strong understanding of fire alarm systems, suppression, intruder, CCTV, access control, and compliance frameworks.
Commercially astute with experience in assisting with the P&L ownership, contract negotiations, and strategic planning.
Excellent client relationship skills with the ability to communicate effectively with the leadership team.
Team player and ability to play a key part in strengthening our footprint with both new and existing Customers.

Desirable

Knowledge of NSI, BAFE, BS5839, BS5306, ISO standards, and related compliance requirements.
Professional certifications (e.g., FIA training, ASIS, IFSM, BSIA membership).

Proven Track Record Key Performance Indicators (KPIs)

Portfolio revenue growth and profitability
Client retention and contract renewal rates
SLA performance, compliance, and audit outcomes
Customer satisfaction scores (NPS/CSAT)
Key performance and development

Apply Now

Refine Your Search

key account manager jobs in ledbury, hef

Key Account Manager

Customer Account Executive

Key Account Manager

Internal Account Manager

Client Account Manager

Sales Support Executive

Business Development Executive

Event Key Account Manager (Maternity Cover)

Account Manager - Distribution

Accounts Manager

Account Manager - Distribute

Account Manager

Accounts and Advisory Manager

Sales Executive

Motor Finance Account Manager (Dealers - Birmingham and South West)

Customer Account Executive

Junior Account Manager & Supply Chain Coordinator – Fresh Produce

Sales Executive

Field Based Sales Account Manager

Customer Success Techical Advisor

I want to receive the latest job alerts for key account manager in ledbury, hef

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