Site investigation Work, Jobs in Leeds, Eng (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
11d
Large and Complex Loss Handler
Leeds City Council —Leeds
- £46,142 - £500,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
10d
Technical Compliance Coordinator
Zeina Foods Ltd. —Ossett
- From £32,000 a year
- Full-time
- Analysis skills
- In-person
- Communication skills
- Health & wellbeing programme
- Life insurance
Quick apply
11d
Head of QSHE
SBFM —Leeds
- £70,000 a year
- Travel
- Leadership
- Communication skills
- Free parking
3d
Casualty Claims Handler
Davies —Leeds
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
Quality Assurance Technician
Ring Automotive Ltd. —Leeds
- From £30,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Driving
- Free parking
- Annual leave
Revenue Protection Officer
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Annual leave
Quick apply
Office Supervisor - Orthopaedics
Leeds Teaching Hospitals NHS Trust —Leeds
- £25,760 - £27,476 a year
- Full-time
- Teaching
5d
Senior QC Analyst
Dechra Pharmaceuticals PLC —Skipton
- £41,175.89 a year
- Monday to Friday
- Laboratory experience
- Analysis skills
- Bachelor's degree
- Free parking
- Annual leave
Transport Operations Manager - Nights
Gist Limited —Barnsley
- £50,000 - £55,000 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
HSE Manager
Styrene Packaging and Insulation Ltd —Bradford
- Up to £45,000 a year
- Full-time
- Management
- First Aid Certification
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
12d
Sludge Logistics Optimiser
Yorkshire Water —Leeds
- £42,881 - £50,710 a year
- Full-time
- Communication skills
- Annual leave
- Flexible schedule
4d
Head of Operations
Yorkshire Health Network —Harrogate
- £45,000 - £55,000 a year
- Full-time
- Management
- No degree
- Travel
- Free parking
- Annual leave
Quick apply
13d
Head of Office, Judicial Appointments and Conduct Ombudsman
Ministry of Justice —Leeds
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Travel
- Annual leave
- Employee discount
QC Project Analyst
Dechra Pharmaceuticals PLC —Skipton
- £32,000 - £37,000 a year
- Monday to Friday
- Bachelor's degree
- Organisational skills
- Communication skills
- Free parking
- Annual leave
5d
Warehouse Administrator
NEXT —Pontefract
- £13.77 an hour
- Part-time
- Microsoft Excel
- Communication skills
- Free parking
- Employee discount
3d
QC Team Leader Raw Materials and Sampling
Dechra Pharmaceuticals PLC —Skipton
- £45,000 a year
- Day shift
- Continuous improvement
- Leadership
- Communication skills
- Free parking
- Annual leave
11d
Health & Safety Wellbeing Officer
Leeds City Council —Leeds
- £37,280 - £39,152 a year
- Full-time
- Organisational skills
- IT
- Computer skills
- Annual leave
4d
Ground Investigation Contracts Manager
Soil Engineering —Leeds
- Hybrid work
- Driving
- Travel
- Communication skills
- Employee assistance programme
- Sick pay
Quick apply
Fee Earner Personal Injury
Proctor & Hobbs Solicitors —Shipley
- From £28,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- English
- Microsoft Office
- Free parking
- Profit sharing
Quick apply
4d

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year
11 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

site investigation jobs in leeds, eng

Customer Resolution Team Leader

Large and Complex Loss Handler

Technical Compliance Coordinator

Head of QSHE

Casualty Claims Handler

Quality Assurance Technician

Revenue Protection Officer

Office Supervisor - Orthopaedics

Senior QC Analyst

Transport Operations Manager - Nights

HSE Manager

Sludge Logistics Optimiser

Head of Operations

Head of Office, Judicial Appointments and Conduct Ombudsman

QC Project Analyst

Warehouse Administrator

QC Team Leader Raw Materials and Sampling

Health & Safety Wellbeing Officer

Ground Investigation Contracts Manager

Fee Earner Personal Injury

I want to receive the latest job alerts for site investigation in leeds, eng

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