Customer service coordinator Work, Jobs in Leeds, Wyk (with Salaries)

Customer Service / Hire Desk Coordinator
Buckhurst Plant Hire Limited —Leeds
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Customer Account Coordinator
NewCold —Wakefield
- From £30,000 a year
- Monday to Friday
- Microsoft Office
- Communication skills
- Free parking
- Annual leave
Helpdesk & Operations Coordinator
One Space Facilities Management —Leeds
- £27,000 - £30,000 a year
- Full-time
- Maintenance
- Microsoft Office
- Administrative experience
Quick apply
1d
Student Services Coordinator: Experience
University of York —University of York
- £32,080 - £36,636 a year
- Full-time
- Hybrid work
- Administrative experience
- University
- Organisational skills
13d
Customer Care & Service Coordinator (Customer Support)
Envirovent —Saltaire
- £25,000 - £28,000 a year
- Full-time
- Customer service
- Maintenance
- English
- Free parking
- Annual leave
Quick apply
Event Coordinator
Baba Ganoush - Dining by Matthew Hyde Ltd —Wetherby
- £27,000 - £29,000 a year
- Weekend availability
- Hospitality
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
Quick apply
7d
Private Services Coordinator
LivingCare Group Ltd —Leeds
- £13.38 an hour
- Full-time
- Sales
- Customer service
- Negotiation
- Free parking
- Employee assistance programme
Quick apply
8d
NHS Patient Services Coordinator
The LivingCare Group —Leeds
- £13.00 - £13.31 an hour
- Full-time
- Organisational skills
- Free parking
- Employee assistance programme
Private Imaging and Sports Services Coordinator
LivingCare Group Ltd —Leeds
- £13.38 an hour
- Full-time
- Sales
- Customer service
- In-person
- Free parking
- Employee assistance programme
Quick apply
14d
Private Services Coordinator
The LivingCare Group —Leeds
- £13.38 an hour
- Full-time
- Sales
- Customer service
- Negotiation
- Free parking
- Employee assistance programme
Business Support Coordinator/Administrator
Avove —Brighouse
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Employee assistance programme
Quick apply
Part-Time Property & Office Coordinator
Live in leeds ltd —Leeds
- From £1,000 a month
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Flexible schedule
Quick apply
Private and Sports Imaging Patient Services Coordinator
The LivingCare Group —Leeds
- £13.38 an hour
- Full-time
- Sales
- Customer service
- Negotiation
- Free parking
- Employee assistance programme
Hire & Sales Coordinator
GAP Group —Bradford
- Full-time
- Microsoft Outlook
- Sales
- Customer service
HR & Payroll Coordinator (FTC)
Sika —Leeds
- Full-time
- Hybrid work
- Analysis skills
- Human resources
- Annual leave
- Employee discount
Warehouse & Customer Support Coordinator (Part time) - Seville Spain
Apollo Aerospace components —Bierley
- Part-time
- English
- Microsoft Office
- Organisational skills
Quick apply
Receptionist / Patient Co-ordinator
New Life Teeth Belfast —Harrogate
- From £13.50 an hour
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Employee discount
- Sick pay
Quick apply
12h
Care Coordinator (Medical Receptionist) Full-Time
Strayside Health —Harrogate
- £13.38 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
Care Coordinator (Medical Receptionist) Part-Time
Strayside Health —Harrogate
- £13.38 an hour
- Part-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply

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Customer Service / Hire Desk Coordinator

Buckhurst Plant Hire Limited
Leeds

Quick apply

Job details

Permanent | Full-time

Qualifications

Customer service
Facilities management
Logistics
Microsoft Office
Organisational skills
Contracts
IT
Communication skills

Full job description

Overview:

We are looking for an enthusiastic and motivated Customer Service / Hire Desk Coordinator to join our Leeds Depot. Customer Service / Hire Desk Coordinator to deliver excellent customer service and efficient hire desk operations by managing customer enquiries, coordinating equipment hires, ensuring accurate administration, and supporting smooth operational workflow. This role is key to providing a professional, responsive, and high‑quality experience for all customers.

Key Responsibilities:

Customer Service & Front‑Line Support

Act as the first point of contact for customer enquiries via phone, email, and in‑person.
Provide professional, friendly, and accurate information about products, services, hire availability, and pricing.
Build strong working relationships with customers to encourage repeat business.
Handle complaints or service issues promptly, escalating where necessary.

Hire Desk Coordination

Process hire requests, off‑hire instructions, extensions, and amendments.
Ensure the correct equipment is ordered, allocated, and available when required.
Liaise with the transport and operations team to schedule deliveries, collections, and service calls.
Maintain up‑to‑date knowledge of the hire fleet, accessories, and add‑on services.

Administration & Documentation

Create and maintain hire contracts, quotes, and customer records with accuracy.
Process purchase orders, delivery notes, collection notes, and all associated paperwork.
Ensure compliance with company policies, pricing structures, and hire terms.
Track contract end dates and proactively manage off‑hire processes.

Commercial Accountability

Provide accurate quotations in line with pricing matrices.
Upsell additional products or services where appropriate.
Assist with monitoring utilisation, shortages, and equipment availability to maximise revenue.
Support credit control by ensuring correct billing information and flagging overdue accounts.

Operational Support

Work closely with operations, service engineers, and logistics colleagues to resolve issues.
Communicate delays, shortages, or disruptions to customers proactively.
Ensure compliance with H&S procedures and legal requirements (e.g., LOLER, asset checks if relevant to your industry).

Requirements:

Essential

Strong customer service experience in a fast‑paced environment.
Previous experience in a hire desk, rental, depot, trade counter, or similar coordination role.
Excellent verbal and written communication skills.
Strong organisational skills with high attention to detail.
Proficient with IT systems (InspHire, Syrinx, CRM, hire systems, ERP, or Microsoft Office).
Ability to multitask and prioritise under pressure.
Problem‑solving mindset and confident decision-making.

Desirable:

Industry experience (plant hire, tool hire, equipment rental, construction, facilities management, logistics).
Knowledge of hire processes, contracts, and equipment categories.
Experience managing transport planning or scheduling.

Key Behaviours

Customer‑first attitude
Professional and courteous manner
Team player with collaborative approach
Reliability and strong work ethic
Proactive approach to problem‑solving
Calm under pressure
Strong ownership and accountability

Monday to Friday hours between 7am until 5pm

Permanent

Fulltime

Equality and Diversity Statement
We are committed to creating an inclusive workplace where everyone is treated fairly and with respect. We welcome applications from all individuals regardless of age, disability, gender identity, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010.

Work Location: In person

Quick apply

Refine Your Search

customer service coordinator jobs in leeds, wyk

Customer Service / Hire Desk Coordinator

Customer Account Coordinator

Helpdesk & Operations Coordinator

Student Services Coordinator: Experience

Customer Care & Service Coordinator (Customer Support)

Event Coordinator

Private Services Coordinator

NHS Patient Services Coordinator

Private Imaging and Sports Services Coordinator

Private Services Coordinator

Business Support Coordinator/Administrator

Part-Time Property & Office Coordinator

Private and Sports Imaging Patient Services Coordinator

Hire & Sales Coordinator

HR & Payroll Coordinator (FTC)

Warehouse & Customer Support Coordinator (Part time) - Seville Spain

Receptionist / Patient Co-ordinator

Care Coordinator (Medical Receptionist) Full-Time

Care Coordinator (Medical Receptionist) Part-Time

I want to receive the latest job alerts for customer service coordinator in leeds, wyk

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