Mobility specialist Work, Jobs in Leeds, Wyk (with Salaries)

Head of Customer Service
Zenith —Leeds
- Up to £95,000 a year
- Customer service
3d
UC Mobility : UK Based Technical Sales Support Specialist
Tango Networks, Inc. —Leeds
- Full-time
- Microsoft Office
- Driving
- Computer networking
Quick apply
Rapid Response Customer Service Representative
FMG —Huddersfield
- £29,741.59 a year
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
Training & Development Specialist - Signalling
Siemens —York
- Full-time
- Hybrid work
- Communication skills
- Teaching
- Time management
Mobility Trainer (Habilitation)
First Class Support —Leeds
- £40 an hour
- Part-time
- Bachelor's degree
- In-person
- Flexible schedule
Quick apply
4d
Cybercrime Investigator
HM Revenue and Customs —Leeds
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- Data analysis skills
- English
- Presentation skills
- Work from home
7d
Welfare Support Officer
Mears Group —Wakefield
- Up to £29,856.80 a year
- Monday to Friday
- Case management
- Travel
- IT
- Annual leave
- Employee assistance programme
4d
HR Operations Specialist
Bekaert NV —Bradford
- Microsoft Office
- Master's degree
- Bachelor's degree
Compliance Technician
Mears Group —Wakefield
- Up to £32,510.38 a year
- Monday to Friday
- Driving
- Annual leave
- Employee discount
PFI Support Services Manager
Equans —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Project management
- Annual leave
- Employee assistance programme
Disability Support Worker (Classroom-Based)
Sense Education —Leeds
- £14.60 - £16.90 an hour
- Temporary
- Working with children
- In-person
- Care plans
- Annual leave
Quick apply
5h
Marketing and Communications Assistant
Equans —Wath upon Dearne
- Full-time
- Microsoft Office
- Driving
- Annual leave
- Employee assistance programme
Assistant Commercial Manager
EQUANS —Wakefield
- Microsoft Office
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Mobility Stairlift Engineer
Pickerings Lifts —Leeds
- Overtime
- Driving
- Travel
- Mechanical knowledge
- Health & wellbeing programme
- Annual leave
Quick apply
4d
Independent Living Officer
Calderdale and Huddersfield NHS Foundation Trust —Halifax
- £28,392 - £31,157 a year
- Full-time
- IT
1d
Network Operations Engineer
TIEVA —Leeds
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Free parking
- Employee assistance programme
Quick apply
Area Sales Manager – Manchester, Leeds, Edinburgh (m/f/d)
SimonsVoss Technologies GmbH —Leeds
- Full-time
- Remote
- Sales
- Employee assistance programme
- Employee discount
Care Assistant
HC-One - Aberford Hall —Leeds
- £12.95 - £13.45 an hour
- Annual leave
- Employee assistance programme
Quick apply
11d
Reablement Support Assistant (Heatherstones)
Calderdale Council —Halifax
- £13.26 - £13.47 an hour
- Weekend availability
- Care plans
- Communication skills
- Employee discount
4d
Project Controls Specialists - All Levels - Planning
Turner & Townsend —Leeds
- Full-time
- Microsoft Office
- Leadership
- Communication skills
Quick apply

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Head of Customer Service

Zenith -
Leeds

Apply Now

Job details

Permanent
Up to £95,000 a year
3 days ago

Benefits

Cycle to work scheme
Company pension
Tech scheme

Qualifications

Customer service

Full job description

At Zenith, we've been leading the transition to sustainable vehicle solutions for over 30 years. As the UK's largest independent vehicle solutions provider, we're proud of our people, our award-winning service, and our bold ambitions to make mobility smarter, greener, and better for everyone.

Our Commercial division provides a full range of services for fleet operators across LGVs, HGVs, LCVs and trailers. This includes fleet management, maintenance, funding, rental and flexible hire. With national reach and specialist expertise, we help customers keep vehicles available, compliant and cost-effective.

Across the business, there is a strong focus on continuous improvement, investment in technology, and creating an environment where people can develop and contribute to meaningful change.

The Opportunity

This is a senior leadership role with responsibility for shaping how customer service is delivered across a complex, multi-site operation.

As Head of Customer Service, you will define and deliver the customer service strategy, ensuring a consistent and high-quality experience across all channels. You will work across teams and functions to align service delivery with wider business priorities, while supporting ongoing improvement in performance, processes and systems. You will also provide direction to a large and diverse team, building capability and consistency across all locations.

Reporting to the Commercial Operations Director, the role combines strategic planning with operational oversight and involves close collaboration with Commercial, Finance, HR, IT and Business Change teams.

What You'll be Doing

Set the strategic direction for customer service delivery, defining clear service standards, KPIs and performance frameworks aligned to business goals.
Lead and inspire a large, multi-layered team, ensuring strong capability across Customer Service Managers, Team Leaders and frontline colleagues.
Own the end-to-end customer experience, embedding a customer-centric culture and continuously improving satisfaction and loyalty.
Oversee multi-channel operations, ensuring efficient, consistent and compliant service delivery across all customer touchpoints.
Drive continuous improvement, identifying opportunities to enhance processes, systems and technology to improve quality, efficiency and cost.
Build strong cross-functional partnerships with Commercial, Finance, HR, IT and Business Change to deliver joined-up outcomes.
Manage budget and resources, ensuring cost-effective delivery while forecasting demand and optimising capacity.
Lead governance and risk management, ensuring regulatory compliance and robust operational controls.
Develop insight-led decision making, establishing clear MI dashboards and using data to drive performance and inform strategic decisions.
Champion colleague development and engagement, creating an environment where people can grow, perform and thrive.

What You'll Bring

Experience leading customer service, operations or service delivery at a senior level
A track record of managing large, multi-site or multi-channel teams
Experience working with performance metrics, budgets and operational planning
Evidence of improving service delivery, processes or organisational capability
Understanding of commercial drivers and how service delivery contributes to business outcomes
Ability to interpret data and translate insight into practical action
Experience engaging and influencing stakeholders across different functions
Exposure to fleet, vehicle or leasing environments is helpful, though not essential

What's in it for You

Base salary of up to £95,000 per annum
Company car
Annual bonus
25% pension
Life assurance x 4 salary
Critical illness cover
Private medical care
Dental and health cash plans
Company GP for self and family
Inclusive culture with colleague-led equality networks
Other flexible benefits including the option to buy/sell holiday, Technology Scheme, Cycle to work scheme etc..
Most importantly ....a role that will provide autonomy and challenge every day, in a people led organisation that is really looking to make a difference....

Why Zenith?

We're proud to be:

Award‑winning – Leasing Company of the Year (Fleet News 2026), Large Business of the Year (Yorkshire Post Excellence in Business Awards), Diversity and Inclusion winners, (Yorkshire Post Excellence in Business Awards), Wellbeing winners (Fleet News 2025).
Sustainability champions – over 41% of our fleet are Battery Electric Vehicles (BEVs), and we're a carbon-neutral organisation
Innovators - Investing £25 million in transformation, with a thriving fleet of 169,910 vehicles
Inclusive - diversity networks and a workplace where everyone can thrive
A place to grow- Clear pathways through our MyGPS personal development framework

Sound Like the right opportunity for you? Apply now!

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

INDGEN

Apply Now

Refine Your Search

mobility specialist jobs in leeds, wyk

Head of Customer Service

UC Mobility : UK Based Technical Sales Support Specialist

Rapid Response Customer Service Representative

Training & Development Specialist - Signalling

Mobility Trainer (Habilitation)

Cybercrime Investigator

Welfare Support Officer

HR Operations Specialist

Compliance Technician

PFI Support Services Manager

Disability Support Worker (Classroom-Based)

Marketing and Communications Assistant

Assistant Commercial Manager

Mobility Stairlift Engineer

Independent Living Officer

Network Operations Engineer

Area Sales Manager – Manchester, Leeds, Edinburgh (m/f/d)

Care Assistant

Reablement Support Assistant (Heatherstones)

Project Controls Specialists - All Levels - Planning

I want to receive the latest job alerts for mobility specialist in leeds, wyk

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