customer success specialist Work, Jobs in leeds (with Salaries)

Customer Support Specialist
M3EU —Leeds
- Full-time
- Hybrid work
- Communication skills
- Time management
Quick apply
14d
Customer Support Advisor
BW Legal —Leeds
- £21,500 - £23,000 a year
- Overtime
- Customer service
- Organisational skills
- Free parking
- Annual leave
Quick apply
Customer Service Case Assistant
PEXA Group —Leeds
- £25,000 - £26,750 a year
- Hybrid work
- Communication skills
Quick apply
5d
Planner
Equans —Bradford
- Civil engineering
- Microsoft Excel
- Contracts
- Annual leave
- Employee assistance programme
Internal Sales Executive
KERRIDGE COMMERCIAL SYSTEMS CORP —Leeds
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
Head of Retail Operations
Card Factory —Wakefield
- Hybrid work
7d
ITAD Sourcing Specialist
Renewtech —Harrogate
- Sales
- IT
- Communication skills
Customer Champion
Tapi —Guiseley
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
1d
Customer Assistant
Lidl —Normanton
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
7d
Multichannel Cx Agent
Vintage Cash Cow —Morley
- £26,250 a year
- Full-time
Quick apply
8d
Accounts Receivable Specialist
Cover Genius —Leeds
- Full-time
- Hybrid work
2d
Client Success Manager
TransUnion —Leeds
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee stock purchase plan
- Annual leave
Trainee Appraiser (Late Shift)
Vintage Cash Cow —Leeds
- £19,249 a year
- Part-time
Quick apply
8d
SAP Systems Administrator
Magnet —Leeds
- £30,000 - £35,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
13d
Customer Advisor
KERRIDGE COMMERCIAL SYSTEMS CORP —Leeds
- Full-time
- Bilingual
- Spanish
- Salesforce
Quick apply
Graduate Consultant
Simpson Associates —York
- Azure
- Communication skills
Quick apply
Junior Salesforce Consultant
NimbusPoint Consulting —Leeds
- Salesforce
Technology Specialist - Service Delivery
Morrisons —Bradford
- IT
- Communication skills
- Free parking
- Store discount
Quick apply
12d
Junior Infrastructure Engineer
Magnet —Leeds
- Up to £30,000 a year
- Microsoft Office
- Travel
- IT
- Employee discount
Quick apply
7d
Client Liaison Executive - Temp
Forensic Access Group —Mirfield
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
7h

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customer success specialist jobs near leeds

Customer Support Specialist

M3EU
Leeds

Quick apply

Job details

Full-time
14 days ago

Benefits

Company pension
Private medical insurance

Qualifications

Customer support
SaaS
Communication skills
Time management
Help desk

Full job description

Company Description

About the Business Division:
RotaMaster is at the forefront of software development, crafting high-quality applications. Our team is dedicated to pushing the boundaries of what's possible, creating solutions that enhance user experiences and drive business success. RotaMaster is looking for an enthusiastic and dependable Customer Support Specialist to join our team.

Job Description

What you’ll be doing:

Engaging with new & existing customers across email, phone, & video, including webinars & virtual support sessions as needed.
Taking ownership of customer issues from initial contact to resolution, keeping customers updated throughout, ensuring everything is documented clearly
Troubleshooting system issues, navigating unique ways of working, & collaborating with internal teams where needed to find the right solution
Building strong relationships with customers by being approachable, reliable, & genuinely helpful
Develop a deep level of expertise on RotaMaster’s capabilities & features, staying informed as the product & health & care industries evolve
Working closely with implementation, product, & technical teams to improve the overall customer experience
Contributing to customer how-to guides, internal documentation/testing, & support processes to help both customers & colleagues succeed
Investigating and replicating system issues before escalating bugs to Product and Development teams with clear and accurate information
Playing an active role in improving how we deliver support as a team

You’ll thrive in this role if you:

Are passionate about technology with a natural curiosity about how things work
Possess the drive & enthusiasm to keep learning & growing
Have a natural gift for building rapport & trust with customers & colleagues
Foster a genuine passion for engaging with customers every day, helping them succeed & showcasing the real value of our product

Qualifications

What we’re looking for:

At least 1 year of experience in a customer support, helpdesk or SAAS service-focused role
Exceptional written & verbal communication; confidence in phone interactions, clear writing, & ability to explain complex topics simply & concisely
Interest in learning new technologies & curious about systems & products work
Excellent time management & organisational abilities to balance a varied, fast-paced workload effectively
Ability to connect confidently with customers over video for webinars, virtual sessions, & one-on-one calls, as well as over the phone
Skilled at building trust & rapport with customers to maintain open communication & strong relationships
Enthusiasm for continuous learning & self-improvement to enhance skills & performance in the role
Confident in challenging existing ways of working & presenting innovative, fresh perspectives to help RotaMaster & our customers succeed

Additional Information

What we offer

37.5 Hours a week, hybrid working.
25 days holiday.
Performance based bonus.
Private Medical insurance.
Life cover.
Healthcare cash back scheme.
Group Pension Plan.

About M3 EU:

M3 EU is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fuelled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 EU prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.

Joining M3 EU means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 EU.

#LI-JG1
#LI-Remote

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Refine Your Search

customer success specialist jobs in leeds

Customer Support Specialist

Customer Support Advisor

Customer Service Case Assistant

Planner

Internal Sales Executive

Head of Retail Operations

ITAD Sourcing Specialist

Customer Champion

Customer Assistant

Multichannel Cx Agent

Accounts Receivable Specialist

Client Success Manager

Trainee Appraiser (Late Shift)

SAP Systems Administrator

Customer Advisor

Graduate Consultant

Junior Salesforce Consultant

Technology Specialist - Service Delivery

Junior Infrastructure Engineer

Client Liaison Executive - Temp

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