Customer solutions specialist Work, Jobs in Leicester, Eng (with Salaries)

Customer Service Specialist
Yü Group —Leicester
- £26,228 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Debt Enforcement Specialist – Business (B2B)
Yü Group —Leicester
- £28,000 a year
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
Product Specialist (Life-Science)
Advanced Molecular Diagnostics Ltd —Nottingham
- £25,500 - £29,500 a year
- Part-time
- Software troubleshooting
- Customer service
- Bachelor's degree
Quick apply
14d
Operations Co-ordinator
TMC Distribution Ltd —Coalville
- From £35,000 a year
- 8 hour shift
- Customer service
- Analysis skills
- Organisational skills
Quick apply
8d
Customer Service Agent
Northgate Vehicle Hire —Coventry
- £28,168 a year
- Customer service
- Communication skills
- Employee discount
Quick apply
Complaints Insight Specialist
Capital One UK —Nottingham
- Full-time
- Hybrid work
Management Accountant
Gamtol Ltd —Gaddesby
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Salesforce
- Sick pay
Quick apply
13d
Marketing Manager
ONYX Insight —Nottingham
- £45,000 - £50,000 a year
- Full-time
- Sales
- Project management
Quick apply
11d
Business Development Representative
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- Hybrid work
- CRM software
- ERP systems
- IT
- Annual leave
- Work from home
Quick apply
Sourcing and Compliance Manager
Mi Hub Ltd —Derby
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
12d
Workshop Controller
Northgate Vehicle Hire —Leicester
- £37,639 a year
- Maintenance
- Annual leave
- Employee discount
Quick apply
2d
Recoveries Specialist
Metro Bank PLC —Leicester
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
11d
Customer Services Support Technician
Secure Retail Ltd —Coalville
- From £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
Quick apply
4d
Sales Support & Customer Care Specialist-12 Month FTC
IPL Schoeller —Tamworth
- Oracle
- Customer service
- ERP systems
Quick apply
SME Credit Specialist - Leicester
eonnext —Leicester
- £25,983 - £28,785 a year
- Full-time
- Customer service
- English
- Annual leave
10d
UK&I Customer Complaints Specialist (10-Month FTC)
Global Payments UK Ltd —Leicester
- Customer service
Quick apply
5d
Calibration Technician
CoMech Metrology Ltd —Derby
- £27,000 - £32,000 a year
- Full-time
Quick apply
Internal Sales Executive
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- Sales
- ERP systems
- IT
Quick apply
Consumer Services Manager
KP Snacks —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Employee discount
Quick apply
Customer Service Advisor
FMG Repair Services —Ilkeston
- £28,166.35 a year
- Overtime
- IT
- Annual leave
- Employee discount
Quick apply
2d

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customer solutions specialist jobs near leicester, eng

Customer Service Specialist

Yü Group -
Leicester

Quick apply

Job details

Permanent | Full-time
£26,228 a year

Benefits

Additional leave
Annual leave
Employee assistance programme
Referral programme
Sick pay

Qualifications

Microsoft Powerpoint
Microsoft Excel
Customer service
Microsoft Office
Communication skills

Full job description

Description

Reports to: Customer Success Team Leader
Location: Leicester Office, LE3 5BZ
Working hours: Monday to Friday, 37.5 hours a week
Salary: £26,228 (Bonus subject to performance and KPI’s)

We are looking to expand our Customer Success Team to our Leicester office, due to continued success & growth and have created an exciting opportunity for an experienced Customer Success Specialist, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers.

Customer Success Specialists ensure that our company delivers the highest quality to our customers by using their skills, expertise, and experience.

Our company is growing at a rapid pace so it is an exciting opportunity to join an organisation which can offer a long-term future career.

What We Need from Yü

Here’s a taste of what you’ll be doing:

Provide solutions to the broad range of written and verbal enquiries raised by customers. Your primary objective will be to deliver a successful first contact resolution wherever possible.
Resolving specific customer accounts within agreed service level agreements.
Support the collection and maintenance of customer data to enable efficient servicing of customers.
To develop and maintain a good understanding of the systems and processes available to ensure customer queries are recorded / noted up accordingly.
To monitor, action and escalate any issue as appropriate in order to ensure all queries raised & third parties are kept informed and updated with progress.
To create accurate records containing all relevant information to enable requests to be resolved to the timelines and standards required.
Liaise with non-customer facing teams to handle complex customer enquiries and resolve the query with the customer.
Proactively recognise opportunities to take customer payments and collect revenue.
Proactively identify sales opportunities to renew/cross sell available Yü Energy products.
Ensure that all customer enquiries are managed, resolved, and closed within agreed timescales.
Managing any customer dissatisfactions, escalations and complaints from beginning to end with a passion for resolving issues. This includes the management of complaints referred to Ombudsman service and EHU.
Investigating and verifying change of tenancy requests following process maps to determine the correct outcome is delivered and minimise risk to the business.
Managing and closing assigned account renewal opportunities, Meter Upgrades, Cash collection and Payment Plans built into your KPIs.

About Yü

If you have what it takes you could be just what we’re looking for…

Sharp – Effective decision-making skills to manage a changing workload.
Proactive - Build strong relationships with other teams across the business.
Office 365 – Good Office 365 skills including Excel, PowerPoint & Word Physical Requirements.
Experienced – Previous experience in the Energy Industry would be desirable but not essential.
Practiced – Proven Customer Service experience required.
Great communicator – you have first-rate communication and interpersonal skills.
Ambitious – you don’t just want another job; you want a career opportunity and a chance to work on your personal development.
Analytical – naturally curious, immaculate attention to detail with the ability to spot risks within accounts and offer remedial action.
Motivated – you have a “can do” attitude and love to see success.
Team player – you enjoy working closely with a team to help them develop.
Flexible – you’re a strong team player who can adapt as the role and business develops.
Target Orientated – You have experience in hitting targets, managing your time effectively and identifying sales opportunities.

Yü Come First

We have a wide range of benefits for our employees including:

24 days annual leave + bank holidays
Holiday buy – up to 5 additional days
Day off on your birthday
Employee Assistance Programme
Annual salary review
Learning and development opportunities
Enhanced paternity, maternity and adoption policies
Yü made a difference Awards
3 days additional annual leave if you get married/civil partnership etc.
Appointment allowance
Long service recognition
Refer a friend payment
Company sick pay (subject to length of service)
New modern facilities
Death in service and critical illness cover
Plus, many more

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
#YULP

About Yü Group

Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.
On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.

Quick apply

Refine Your Search

customer solutions specialist jobs in leicester, eng

Customer Service Specialist

Debt Enforcement Specialist – Business (B2B)

Product Specialist (Life-Science)

Operations Co-ordinator

Customer Service Agent

Complaints Insight Specialist

Management Accountant

Marketing Manager

Business Development Representative

Sourcing and Compliance Manager

Workshop Controller

Recoveries Specialist

Customer Services Support Technician

Sales Support & Customer Care Specialist-12 Month FTC

SME Credit Specialist - Leicester

UK&I Customer Complaints Specialist (10-Month FTC)

Calibration Technician

Internal Sales Executive

Consumer Services Manager

Customer Service Advisor

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What We Need from Yü

About Yü

Yü Come First

About Yü Group

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