Client director Work, Jobs in Leicester, Lec (with Salaries)

Head of Client Experience
3D-lipo Ltd —Rugby
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
Client Experience Partner
Mattioli Woods —Leicester
- Full-time
- Hybrid work
- Mentoring
Rural Administrative Secretary
Rural Insight Land and Development —Melton Mowbray
- £14.36 - £16.41 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
Associate Director, eCOA Technologies
IQVIA —Nottingham
- Full-time
- Remote
- Microsoft Powerpoint
- Computer Science
- Bachelor's degree
- Work from home
4d
Property Maintenance Manager
Go Maintenance —Leicester
- £40,000 - £50,000 a year
- Full-time
- Carpentry
- Construction experience
- In-person
Quick apply
Office Manager | Leicester, UK
TSA Riley —Leicester
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
3d
Project Director
M Group —Nottingham
- Management
- Budgeting
- Annual leave
- Employee assistance programme
Programme Director - Fusion & Modular Nuclear
ASSYSTEM —Derby
- Full-time
- Hybrid work
- Management
- Contracts
Quick apply
R&D & Product Specialist (Life-science)
Advanced Molecular Diagnostics Ltd —Nottingham
- £26,000 - £31,500 a year
- Part-time
- Laboratory experience
- Bachelor's degree
- Continuous improvement
Quick apply
12d
Contracts Manager
MTS Cleansing Services LTD —Leicester
- £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Paid training
Quick apply
12d
Project Manager
JL Logistics & Install LTD —Fleckney
- £31,500 - £38,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
1d
Operations Manager
IPSUM —Enderby
- Full-time
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
Quick apply
Sales Director - Europe - Remote
Tritium Power Solutions AU —Coventry
- Remote
- English
- Business development
- Leadership
Quick apply
Associate Director, FM Consultancy - Nottingham
Gleeds —Nottingham
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
2d
Associate - Clerk of Works
Gateley —Market Harborough
- Analysis skills
- Project management
- Travel
- Flexible schedule
Marketing Assistant
Novus Marketing AI Ltd. —Nottingham
- £120 - £150 a day
- Hybrid work
- Marketing
- Social media management
- Travel
- Annual leave
Quick apply
10d
Client Director - New Business
BFY Group —Nottingham
- Full-time
- Hybrid work
- Sales
- Business development
- Travel
Quick apply
Insurance Client Director, Corporate Risk (Leicester)
Aon Corporation —Leicester
- Hybrid work
- Mentoring
- Training & development
Account Director
Bellrock Property and Facilities Management —Leicester
- Monday to Friday
- Customer service
- Business development
- Continuous improvement
- Health & wellbeing programme
- Annual leave
Quick apply
11d
Project Operations Manager
CTSG —Northampton
- £42,000 - £50,000 a year
- Full-time
- Team management
- Construction experience
- In-person
- Free parking
- Referral programme
Quick apply
1d

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Head of Client Experience

3D-lipo Ltd
Rugby

Quick apply

Job details

Full-time
£35,000 - £45,000 a year

Benefits

Free parking

Qualifications

CRM software
Stakeholder collaboration
Client engagement
Stakeholder liaison
Internal department liaison
Complaint handling
Continuous improvement
Continuous improvement cycles oversight
Team management
Customer renewal management
Churn prevention
Customer loyalty building
Relationship management
Operational strategy development
Management reporting
Customer interaction
Multidisciplinary collaboration
Training & development
Leadership
Marketing

Full job description

Job Description: Head of Client Experience

Company: 3D Aesthetics

Department: Customer Experience

Reports to: Managing Director / Brand & Office Director / Sales Director

Location: Head Office - Rugby

Direct Reports: Customer Services Team

Position Purpose

The Head of Client Experience is responsible for defining, delivering and continually evolving the Company's Client Experience Strategy, ensuring customer satisfaction, retention, commercial growth and operational excellence are embedded throughout the entire customer lifecycle.

The role provides strategic leadership across Customer Services and has overall oversight of the post-sale customer journey, including client onboarding, the Client Case Journey, customer escalations, consumables sales, Service Support Plan (SSP) growth and long-term customer retention. Working collaboratively with Engineering, Sales, Marketing, Finance, Logistics and Training, the role ensures every customer interaction delivers a consistent, high-quality experience while identifying opportunities to improve processes, increase recurring revenue and strengthen customer loyalty.

1. Leadership & Department Management

· Provide strategic leadership and direction to the Customer Services team.

· Set departmental objectives, KPIs and development plans aligned with business goals.

· Conduct regular one-to-one meetings, coaching and performance reviews.

· Promote accountability, collaboration and continuous improvement.

2. Customer Experience, Onboarding & Client Journey

· Own and continually develop the Company's Client Experience Strategy.

· Provide oversight and monitoring of the client onboarding journey.

· Provide oversight and monitoring of the Client Case Journey, ensuring consistent, efficient management of customer cases.

· Maintain oversight of all customer touchpoints and identify improvement opportunities.

· Act as the senior escalation point for complex customer concerns, complaints and service-related matters.

· Analyse customer feedback and trends to improve service delivery.

3. Commercial Performance, Consumables & Service Support Plans

· Work collaboratively with the Brand & Office Director / Marketing Team to develop and implement the Company's annual Consumables and Service Support Plan (SSP) Growth Strategy, driving repeat purchasing, increasing Service Support Plan uptake and renewals, enhancing customer lifetime value, and delivering customer retention initiatives that support long-term commercial growth.

· Lead, implement, and monitor the Customer Services team's commercial activity relating to consumables, SSPs and proactive customer engagement.

· Analyse purchasing behaviour and renewal trends to identify revenue opportunities.

· Develop customer retention, loyalty, cross-selling and upselling initiatives with Marketing.

· Report on commercial performance and provide strategic recommendations.

4. Customer Engagement, Marketing & Customer Advocacy

· Work collaboratively with the Brand & Office Director and Marketing Team to develop and implement annual marketing strategies that support consumables sales, Service Support Plan (SSP) growth and customer retention.

· Provide customer insight, purchasing trends and feedback to inform marketing campaigns, promotional activity and customer engagement initiatives.

· Identify opportunities throughout the customer lifecycle to increase customer engagement, repeat purchasing and long-term loyalty through targeted marketing campaigns.

· Work with the Brand & Office Director and Marketing Team to develop and deliver customer lifecycle communications, including onboarding, product education, consumables reminders, Service Support Plan renewals and retention campaigns.

· Collaborate with the Brand & Office Director and Marketing Team to review campaign performance, customer engagement metrics and commercial outcomes, making recommendations to optimise future activity.

· Work with the Brand & Office Director and Marketing Team Develop and oversee the Company's customer review and testimonial strategy, encouraging clients to leave reviews across relevant platforms to strengthen brand reputation and customer trust.

· Work with Customer Services, Sales and Marketing to identify suitable customers for case studies, testimonials, before-and-after imagery and success stories that support the Company's marketing and sales activity.

· Champion the Voice of the Customer by ensuring customer feedback, reviews and insights are regularly shared with the wider business to support continuous improvement, product development and service enhancements.

5. Operational Performance

· Oversee departmental workload, resource planning and service performance.

· Monitor CRM quality, workflow compliance and SLA achievement.

· Produce weekly, monthly and quarterly management reports.

· Drive operational efficiencies and continuous improvement.

· Support the continuous development of departmental processes and provide training to the team.

6. Process Development & Continuous Improvement

· Develop and maintain SOPs and customer journey processes.

· Develop departmental SLAs.

· Identify automation and process improvement opportunities.

· Ensure processes are embedded through training and monitoring.

7. Customer Experience Strategy

· Optimise the end-to-end customer lifecycle.

· Benchmark customer experience against industry best practice.

· Work with Marketing to improve CRM automations, digital touchpoints and customer communications.

8. Cross-Functional Collaboration

· Work closely with Engineering, Sales, Marketing, Finance, Logistics, Training and Business Process & Compliance.

· Support resolution of escalated customer issues.

· Champion a customer-first culture across the business.

9. Compliance & Quality

· Ensure compliance with company policies, IMS and ISO standards.

· Monitor and maintain accurate CRM records and departmental reporting.

Skills & Competencies

· Strategic leadership

· Commercial awareness

· Customer-centric mindset

· Analytical and reporting capability

· Excellent communication and stakeholder management

· Project management

· CRM proficiency

Qualifications & Experience

· Minimum three years' experience in a senior customer-facing leadership role.

· Experience leading high-performing teams.

· Experience managing customer escalations and KPIs.

· Experience developing retention and service improvement strategies.

· Desirable: aesthetics, healthcare, medical devices or technical service environment.

Pay: £35,000.00-£45,000.00 per year

Benefits:

Free parking

Work Location: In person

Quick apply

Refine Your Search

client director jobs in leicester, lec

Head of Client Experience

Client Experience Partner

Rural Administrative Secretary

Associate Director, eCOA Technologies

Property Maintenance Manager

Office Manager | Leicester, UK

Project Director

Programme Director - Fusion & Modular Nuclear

R&D & Product Specialist (Life-science)

Contracts Manager

Project Manager

Operations Manager

Sales Director - Europe - Remote

Associate Director, FM Consultancy - Nottingham

Associate - Clerk of Works

Marketing Assistant

Client Director - New Business

Insurance Client Director, Corporate Risk (Leicester)

Account Director

Project Operations Manager

I want to receive the latest job alerts for client director in leicester, lec

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