Job Title: CQC Registered Manager – Leicester Branch
Company: Rapid Improvement Ltd
Location: Leicester
Job Type: Full-time, Permanent
Salary: Competitive, dependent on experience
Job Summary
Rapid Improvement Ltd is seeking an experienced, motivated and highly competent CQC Registered Manager to lead and develop our Leicester branch. We are looking for a strong leader with proven experience in managing regulated adult social care services, particularly supported living, domiciliary care, live-in care, mental health support, complex needs and care for adults with disabilities.
The successful candidate will be responsible for the day-to-day management of the branch, ensuring that services are safe, effective, caring, responsive and well-led in line with CQC regulations, contractual requirements and the values of Rapid Improvement Ltd. This is an excellent opportunity for an experienced Registered Manager to take ownership of a growing service and lead a committed team to deliver high-quality, person-centred care.
The ideal candidate will have strong knowledge of CQC standards, safeguarding, care planning, risk assessment, staff supervision, quality assurance and service development. They must be confident in leading teams, managing compliance, engaging with commissioners and professionals, and ensuring that people we support receive compassionate, respectful and outcome-focused care.
Key Responsibilities
The Registered Manager will be responsible for:
- Managing the day-to-day operations of the Leicester branch across supported living, home care, live-in care and complex care services.
- Ensuring full compliance with the Health and Social Care Act 2008 Regulations, CQC Fundamental Standards, safeguarding requirements and company policies.
- Acting as the nominated Registered Manager with CQC, or being ready and suitable to apply for CQC registration where required.
- Leading the service towards consistently high standards of care, with a strong focus on achieving and maintaining a minimum CQC rating of “Good”.
- Developing, implementing and reviewing person-centred care and support plans that reflect individual needs, preferences, risks, outcomes and independence goals.
- Overseeing robust risk assessments, including risks relating to medication, mobility, mental health, behaviours that challenge, community access, lone working, safeguarding and environmental safety.
- Ensuring safe and effective medication management, including accurate recording, audits, staff competency checks and prompt action where errors or concerns arise.
- Managing safeguarding concerns appropriately, including immediate risk management, internal reporting, referrals to the local authority safeguarding team and notifications to CQC where required.
- Recruiting, inducting, supervising and supporting care staff to ensure they are competent, confident and values-led.
- Planning and monitoring staff training, including mandatory training, safeguarding, medication, moving and handling, mental capacity, infection control, PBS, mental health awareness and complex needs training where required.
- Completing staff supervisions, appraisals, spot checks, competency assessments and performance management processes.
- Ensuring safe staffing levels, effective rota management and continuity of care for people receiving support.
- Carrying out quality assurance activities, including care plan audits, medication audits, daily record audits, health and safety checks, service user feedback, staff feedback and incident trend analysis.
- Investigating complaints, incidents, accidents and concerns, ensuring learning is identified and embedded into practice.
- Building positive working relationships with service users, families, advocates, commissioners, social workers, health professionals, landlords and other partner agencies.
- Supporting service growth through safe referrals, assessments, mobilisation of packages and strong commissioner engagement.
- Ensuring accurate records are maintained in line with GDPR, confidentiality and regulatory requirements.
- Promoting dignity, choice, independence, inclusion and positive outcomes for all people supported by the service.
- Leading by example and embedding a positive, open and accountable culture across the Leicester branch.
Essential Requirements
The successful candidate must have:
- Previous experience as a CQC Registered Manager, Deputy Manager, Service Manager or similar senior role within adult social care.
- Strong experience in supported living, domiciliary care, live-in care, complex needs, mental health support or services for adults with disabilities.
- Excellent understanding of CQC regulations, inspections, KLOEs/quality statements and the Fundamental Standards.
- Strong leadership and staff management skills.
- Experience of care planning, risk assessment, safeguarding, medication management and quality assurance.
- Ability to manage compliance, audits, incidents, complaints and improvement plans.
- Good understanding of the Mental Capacity Act, consent, best interests, safeguarding adults and person-centred practice.
- Ability to work confidently with commissioners, local authorities, health professionals and families.
- Strong communication, organisation and decision-making skills.
- Ability to manage a busy service and respond effectively to operational pressures.
- Good IT and record-keeping skills.
- A caring, professional and values-driven approach.
Desirable Requirements
- Level 5 Diploma in Leadership and Management for Adult Care, or willingness to work towards it.
- Existing or previous CQC Registered Manager status.
- Experience preparing for or managing CQC inspections.
- Experience with service mobilisation, business development and growing care packages.
- Knowledge of Positive Behaviour Support, mental health, autism, learning disabilities or complex care.
- Full UK driving licence and access to own vehicle.
Personal Qualities
We are looking for someone who is:
- Professional, reliable and accountable.
- Passionate about high-quality adult social care.
- Confident in leading and developing staff teams.
- Calm under pressure and able to make safe decisions.
- Committed to dignity, independence, safeguarding and positive outcomes.
- Able to build trust with service users, families, staff and professionals.
- Proactive, organised and focused on continuous improvement.
What We Offer
- Competitive salary depending on experience.
- Opportunity to lead and grow an established Leicester branch.
- Supportive senior management structure.
- Ongoing professional development and training.
- Opportunity to make a meaningful impact in the lives of people receiving care and support.
- A positive working environment focused on quality, compassion and continuous improvement.
About Rapid Improvement Ltd
Rapid Improvement Ltd provides high-quality adult social care services, including supported living, domiciliary care, live-in care and support for people with complex needs. We are committed to delivering safe, person-centred and outcome-focused services that promote independence, dignity, choice and wellbeing.
Our Leicester branch is looking for a capable and experienced Registered Manager who can lead with confidence, strengthen compliance, support staff, build positive partnerships and ensure that every person receiving our service is supported to live as independently and safely as possible.
How to Apply
If you are an experienced care manager with strong CQC knowledge and a passion for delivering high-quality services, we would love to hear from you.
Please apply with your CV and a short covering statement outlining your experience as a Registered Manager or senior manager within adult social care.
Pay: £30,482.16-£57,208.34 per year
Benefits:
- Company pension
- Employee mentoring programme
- Sick pay
Work Location: In person
