Remote customer service Work, Jobs in Leicester Le1 (with Salaries)

Customer Care Champion - Dispatcher
Otis —Leicester
- Full-time
- Remote
- Communication skills
Client Services Coordinator
Infoshare+ Ltd —Nottingham
- £26,300 a year
- Full-time
- Remote
- Customer service
- Salesforce
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- Annual leave
- Work from home
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Cruise Travel Expert
Iglu.com —Rugby
- Weekend availability
- Remote
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- Organisational skills
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- Employee discount
Automotive Helpdesk Agent
MSX International —Coventry
- Up to £42.17 an hour
- Full-time
- Remote
- Annual leave
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Pre-Implementation Specialist
TrueCommerce —Coventry
- Remote
- Microsoft Office
- Master's degree
- Bachelor's degree
- Employee assistance programme
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Product Manager – Customer Configuration & Onboarding
ENSEK —Nottingham
- Remote
- Continuous improvement
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- Annual leave
Product Manager - Payments and Refund Processing
ENSEK —Nottingham
- Remote
- Analysis skills
- Continuous improvement
- APIs
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Account Executive
Ideagen —Ruddington
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Senior Product Designer - Case Management
ENSEK —Nottingham
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Senior Third Party Supplier Manager - (Tech / SaaS)
ENSEK —Nottingham
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Product Manager - Contracting
ENSEK —Nottingham
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Specification Sales Manager (NE England & Scotland))
Armstrong Fluid Technology —Leicester
- Full-time
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Automotive Technical Specialist
MSX International —Coventry
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Product Manager - Financial Assurance
ENSEK —Nottingham
- Remote
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Senior Product Manager - Energy Products & Quoting
ENSEK —Nottingham
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Software Engineering Manager - Platform
ENSEK —Nottingham
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remote customer service jobs near leicester le1

Customer Care Champion - Dispatcher

Otis -
Leicester

Apply Now

Job details

Full-time

Qualifications

Communication skills

Full job description

Date Posted:

2026-05-26

Country:

United Kingdom

Location:

Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom

Customer Care Champion - Dispatcher

Role Overview:

Otis is growing, and we are recruiting a Customer Care Champion working within our Dispatching team, based in Leicester. The hours of work will be 8am-4pm.

Acting as the primary interface between our internal, external customers, and technicians.

On a typical day, you will:

You are tasked with dispatching technicians appropriately according to the work orders created by the Call Handlers or when received by email.

As the primary interface for dispatching as well as with technicians and. Occasionally, customers may call for another query and need to be routed to the right Otis team.

Your role in these situations is to:

Dispatch WO’s to the correct technician quickly after first verifying the issue remotely (XP), ensuring their response time is within SLA
Provide the technician’s ETA to customer when needed
Manage your availability to receive technician and customer calls according to set performance KPI’s
Ensure WO’s are updated within CRM so any Customer Care Center colleague has visibility of their status
Maintain a high standard of call quality
Dispatch maintenance or insurance field tasks with open WO’s, or when requested by the field
On occasions you may be requested to complete admin tasks when requested by the field
On occasion CCC-Dispatcher may be asked to support other CCC teams such as the emergency alarm desk

What You Will Need to be Successful:

Excellent language, listening and communication skills
Customer-centric mindset and empathy for people
Resilience in handling stressful situations with ease and professionalism
Comfortable managing large number of customer interactions under time-sensitive conditions
Affinity using multiple IT systems

What's in it for me?

You will receive a employment with the world market leader in a crisis-proof industry.
We will train you intensively in the areas of technology, processes & soft skills, and you can exchange ideas with experienced colleagues at any time.

With strong performance, you will have the opportunity to grow in this role to build a career at Otis.

Apply today to join us and build what’s next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].

Apply Now

Refine Your Search

remote customer service jobs in leicester le1

Customer Care Champion - Dispatcher

Client Services Coordinator

Cruise Travel Expert

Automotive Helpdesk Agent

Pre-Implementation Specialist

Product Manager – Customer Configuration & Onboarding

Product Manager - Payments and Refund Processing

Account Executive

Senior Product Designer - Case Management

Senior Third Party Supplier Manager - (Tech / SaaS)

Product Manager - Contracting

Specification Sales Manager (NE England & Scotland))

Automotive Technical Specialist

Product Manager - Financial Assurance

Senior Product Manager - Energy Products & Quoting

Software Engineering Manager - Platform

Discover related jobs

I want to receive the latest job alerts for remote customer service in leicester le1

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Role Overview:

On a typical day, you will:

Your role in these situations is to:

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