Service administrator Work, Jobs in Lewes, Esx (with Salaries)

Reactive Customer Service Administrator
One Stop Kitchens Ltd —Hailsham
- £25,000 a year
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
Quick apply
5d
Office Administrator
Herbert Scott —Lewes
- £25,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Life insurance
- Sick pay
Quick apply
3d
Learning Service Administrator
WDR Limited —Horsham
- £18,000 - £25,000 a year
- Full-time
- English
- Microsoft Office
- Administrative experience
Quick apply
Service Contact Advisor
Sussex Community Dermatology Service —Brighton
- £24,960 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Organisational skills
Quick apply
3d
Office Administrator
Demolition Group Services Ltd —Edenbridge
- From £12.50 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
9d
Admin Assistant
The Cinnamon Care Collection —Sussex
- £13.00 - £13.08 an hour
- Weekend availability
- Customer service
- English
- IT
- Employee assistance programme
- Referral programme
2d
Trust Administrator
Tenax Schools Trust —Royal Tunbridge Wells
- £26,500 - £29,200 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- School
Quick apply
3d
Broker Support Coordinator / Administrator - Full Time
Halo Corporate Finance Limited —Horsham
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- No experience needed
- Free parking
Quick apply
12d
Administrator
Brighton & Hove City Council —Brighton
- £28,142 - £28,598 a year
- Presentation skills
- Organisational skills
- AI
11d
Patient Services Administrator
GP Practice, Brighton —Woodingdean
- £24,420.00 - £35,496.24 a year
- Part-time
- Customer service
- GP surgery experience
- Microsoft Office
Quick apply
4d
Clerical Assistant
The Meads Medical Centre - Uckfield —Uckfield
- From £12.80 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Free parking
Quick apply
Emergency Planning Officer
Sussex Community NHS Foundation Trust —Brighton
- £39,959 - £48,117 a year
- Part-time
2d
Administrator
Kier Group —Brighton
- Part-time
- Administrative experience
- Communication skills
Customer Service Administrator
Flova UK Ltd —Hailsham
- Full-time
- Customer service
- Microsoft Office
- In-person
- Free parking
- Annual leave
Quick apply
9d
Property Administrator
X-Press Legal Services Sussex —Brighton
- £26,437 - £28,437 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Driving
- Work from home
Quick apply
10d
Claims Administrator
Balfour Beatty —Lewes
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
Medical Records Administrator
Spire Healthcare —Hove
- 8 hour shift
- Computer literacy
- Annual leave
- Employee assistance programme
3d
Administrator/Receptionist
Bupa —Brighton
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee discount
- Life insurance
Quick apply
5d
Administrator
Change Grow Live —Hastings
- £26,296.03 a year
- Organisational skills
- IT
- Communication skills
- Annual leave
- Employee discount
10d
Attendance and Pastoral Administrator
University of Brighton Academies Trust —Burgess Hill
- £13,105 a year
- Employee assistance programme
6d

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Reactive Customer Service Administrator

One Stop Kitchens Ltd
Hailsham

Quick apply

Job details

Full-time
£25,000 a year
5 days ago

Benefits

Free parking
Company pension
Private medical insurance
On-site parking

Qualifications

Customer service
Facilities management
Maintenance
Catering
Microsoft Office
IT
Communication skills

Full job description

About the Role

We are looking for a highly organised and proactive Reactive Customer Service Administrator to join our growing commercial kitchen maintenance team. This is a fast-paced role where no two days are the same. You'll be responsible for managing reactive service requests, booking breakdowns, and ensuring customers receive outstanding service from the moment they report an issue through to completion.

If you're confident on the phone, enjoy problem-solving, and thrive in a busy environment, we'd love to hear from you.

Key Responsibilities

Answer incoming calls and emails from customers reporting breakdowns and service requests.
Log and manage jobs using our CRM/service management system.
Book in reactive breakdowns and ensure engineers have the information they need.
Chase outstanding jobs, parts, and updates to ensure timely completion.
Provide regular updates to customers on the progress of their jobs.
Liaise with engineers, suppliers, and customers to resolve issues efficiently.
Prioritise urgent breakdowns and ensure they are dealt with promptly.
Maintain accurate records and keep all job information up to date.
Monitor open jobs and proactively follow them through to completion.
Work towards and maintain departmental Key Performance Indicators (KPIs), including response times, job progression, customer communication, and service delivery targets.
Be aware of service level agreements (SLAs) and ensure jobs are managed in line with customer expectations and company standards.
Follow up completed works to ensure customer satisfaction.
Support the service team with general administration and day-to-day operations.
Deliver a high standard of customer service at every stage of the process.

What We're Looking For

Excellent communication skills and confidence speaking on the phone.
Strong customer service experience with a professional and friendly manner.
Highly organised with the ability to multitask in a busy environment.
Ability to work under pressure and prioritise competing demands.
Experience using CRM or job management systems (preferred but not essential).
Good IT skills, including Microsoft Office and email systems.
A proactive attitude with the ability to chase jobs and see them through to completion.
An understanding of working towards KPIs and meeting service performance targets.
Strong attention to detail and excellent problem-solving skills.
A positive team player with a willingness to help wherever needed.

Desirable Experience

Previous experience in a customer service or service administration role.
Experience within facilities management, engineering, maintenance, or commercial catering equipment industries would be advantageous.
Experience handling reactive maintenance or breakdown calls is a bonus.

What We Offer

Full-time, permanent position.
Competitive salary based on experience.
Training and development opportunities.
Supportive and friendly team environment.
Opportunity to grow within a well-established commercial kitchen services company.

Ideal Candidate

You are organised, proactive, and enjoy working in a fast-paced environment. You take ownership of your workload, communicate confidently with customers and engineers, understand the importance of achieving KPIs and service targets, and are committed to delivering excellent customer service while ensuring jobs are followed through from start to finish.

Pay: £25,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

service administrator jobs in lewes, esx

Reactive Customer Service Administrator

Office Administrator

Learning Service Administrator

Service Contact Advisor

Office Administrator

Admin Assistant

Trust Administrator

Broker Support Coordinator / Administrator - Full Time

Administrator

Patient Services Administrator

Clerical Assistant

Emergency Planning Officer

Administrator

Customer Service Administrator

Property Administrator

Claims Administrator

Medical Records Administrator

Administrator/Receptionist

Administrator

Attendance and Pastoral Administrator

I want to receive the latest job alerts for service administrator in lewes, esx

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