Front office Work, Jobs in Lisvane, Crf (with Salaries)

Digital Customer Service Advisor
Unify Brand Partnerships —Cwmbran
- £26,500 a year
- Full-time
- Microsoft Excel
- Computer literacy
- In-person
- Annual leave
- Employee discount
Quick apply
Client Services & Front of House Advisor - Llanishen
JNP Legal —Cardiff
- From £23,132.20 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
5d
Facility Assistant (Casual)
Football Association of Wales —Pontyclun
- £14.25 an hour
- 8 hour shift
- Microsoft Office
- Organisational skills
- Front desk
- Free parking
Quick apply
Medical Receptionist/Administration
Abercynon Medical Centre —Mountain Ash
- £12.71 an hour
- Part-time
- Computer literacy
- Microsoft Office
- Administrative experience
Quick apply
Assistant Conference and Events Manager
The Celtic Collection —Newport
- £35,963 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Employee discount
Client Services & Front of House Advisor - Pontyclun
JNP Legal —Pontyclun
- From £23,132.20 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
5d
Casual Front Office Associate
Marriott Cardiff —Cardiff
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
Customer Care Advisor - 9 Month FTC
Ogi —Cardiff
- £26,227.50 a year
- Hybrid work
- Bilingual
- CRM software
- Analysis skills
Quick apply
Trainee/Debt Advisor
Debt Movement UK —Bridgend
- £26,000 - £37,500 a year
- Full-time
- Computer literacy
- Maths
- Financial services
- Free parking
- Health & wellbeing programme
Quick apply
14d
Assistant Manager
Ottoway Services Limited —Newport
- Up to £30,000 a year
- Weekend availability
- CRM software
- Microsoft Office
- Databases
- Health & wellbeing programme
- Employee discount
Quick apply
13d
Customer Experience Team Leader (FTC)
Sopra Steria —Newport
- £26,972 - £29,000 a year
- Weekend availability
- Hybrid work
- Organisational skills
- Annual leave
Front of House Administrator
Thales —Ebbw Vale
- Full-time
- Hospitality
- Organisational skills
- Front desk
- Annual leave
- Employee discount
13d
Front Office Supervisor
The Celtic Collection —Cardiff
- £12.98 an hour
- Full-time
- Hotel
- Front desk
- Training & development
- Employee discount
Night Hotel Receptionist
The Coal Exchange —Cardiff
- £12.71 an hour
- Night shift
- Bar
- Computer literacy
- Hotel
Quick apply
13d
Guest Service Team Member Front Office
NOVOTEL —Cardiff
- Part-time
- Hotel
- Communication skills
Quick apply
Rooms Allocation Coordinator
The Celtic Collection —Newport
- £12.72 an hour
- Full-time
- Computer literacy
- Hotel
- Organisational skills
- Employee discount
Receptionist/Administrator
Rombourne Serviced Offices —Bristol
- £24,500 - £24,800 a year
- Part-time
- Google Suite
- Sales
- Microsoft Office
- Free parking
Quick apply
Lettings Co-ordinator
David Plaister Limited —Weston-super-Mare
- £26,500 a year
- Full-time
- CRM software
- Customer service
- Business development
- Sick pay
Quick apply
6d
Front Office Agent - Coldra Court
The Celtic Collection —Newport
- £12.72 an hour
- Hotel
- Front desk
- Employee discount
Regional Human Resources Associate
UPS —Cardiff
- Full-time
- Microsoft Office
- Travel
- Recruiting

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front office jobs near lisvane, crf

Digital Customer Service Advisor

Unify Brand Partnerships
Cwmbran

Quick apply

Job details

Permanent | Full-time
£26,500 a year

Benefits

Annual leave
Company events
Employee discount

Qualifications

Live chat
Microsoft Excel
Returns processing
Client engagement
Computer literacy
Microsoft Office Suite
E-commerce
Customer loyalty building
Relationship management
Customer interaction
Communication skills

Full job description

Our Company

Unify Brand Partnerships is a leading sports, outdoor and lifestyle agency, representing an impressive portfolio of globally recognised brands across the UK. Our portfolio includes Cotopaxi, Xero Shoes, Feetures, Reef, Teva and many more, with exciting plans for continued growth and expansion.

At Unify Brand Partnerships, we are passionate about the brands we represent and the experiences we create. We are looking for individuals who share our enthusiasm, take pride in their work and are committed to delivering exceptional results.

About Us

We're a growing ecommerce team supporting a portfolio of lifestyle brands sold both direct-to-consumer and through Amazon. As we scale, we're looking for a Customer Service Executive to be the friendly, reliable voice our customers hear when they need help - whether that's tracking down a missing parcel, getting the right size, or resolving a product issue.

Reporting directly to the Ecommerce Merchandising Manager, you’ll be the first point of contact for customers shopping with us online and via Amazon. This is a hands-on, front-facing role where no two days are quite the same - one minute you're helping someone find the right fit, the next you're chasing a courier or processing a warranty claim. You'll play a genuinely important part in how our customers experience our brands.

Responsibilities

Act as the first point of contact responding to customer queries via our helpdesk (Gorgias), covering email, chat, and social channels delivering an exceptional first impression of all brands by responding promptly and effectively to customer and prospective customer enquiries.
Provide accurate product, pricing, stock availability and delivery information, helping customers throughout their purchasing journey via Shopify and Amazon.
Advising customers on sizing and fit to reduce returns and improve satisfaction
Managing returns and exchanges through Loop, keeping the process smooth and hassle-free.
Manage warranty claims from first enquiry through to resolution, ensuring customers are kept informed throughout the process.
Consistently delivering a warm, helpful, solutions-focused experience that keeps customers coming back
Resolve customer queries efficiently and proactively, escalating issues where appropriate to ensure a prompt resolution. Building and maintaining strong relationships with customers, fostering trust, satisfaction and brand loyalty.
Track and monitor customer interactions, identifying trends and opportunities to continually improve customer communications, guides and FAQs to support self-service.
Develop and maintain a working knowledge of all internal systems and processes, including Shopify, Orderwise, Gorgias, Loop and Microsoft Office applications, particularly Excel.
Manage customer engagement across product review platforms, including Yotpo and Trustpilot (full training provided), ensuring all feedback is acknowledged and responded to in a timely, professional and positive manner.
Provide community management support across social media platforms, responding to customer comments and enquiries in line with brand guidelines.
Prepare and distribute regular customer service reports and insights to the Head of D2C, highlighting key metrics, trends and areas for improvement.

What We're Looking For

Previous experience in a customer service, retail, or hospitality role is helpful but not essential - we'll train the right person
A genuine people person: patient, empathetic, and calm under pressure
Strong written communication skills - clear, friendly, and professional
Good attention to detail and comfortable juggling multiple queries at once
Confident using computers and happy to learn new software/systems (Gorgias, Loop, Shopify, Amazon Seller Central, Yotpo, Trustpilot - full training provided)
A proactive, can-do attitude and a genuine interest in ecommerce
Able to work full-time, on-site at our Cwmbran office

What You'll Get

Full training on all systems and processes - no prior ecommerce experience required
The chance to work across a portfolio of well-known lifestyle brands
A supportive, close-knit ecommerce team
Real opportunity for progression as the team and business grows
24 days annual leave plus bank holidays
Generous discount on portfolio of brands
Company events, raffle prizes and incentives

Pay: £26,500.00 per year

Work Location: In person

Quick apply

Refine Your Search

front office jobs in lisvane, crf

Digital Customer Service Advisor

Client Services & Front of House Advisor - Llanishen

Facility Assistant (Casual)

Medical Receptionist/Administration

Assistant Conference and Events Manager

Client Services & Front of House Advisor - Pontyclun

Casual Front Office Associate

Customer Care Advisor - 9 Month FTC

Trainee/Debt Advisor

Assistant Manager

Customer Experience Team Leader (FTC)

Front of House Administrator

Front Office Supervisor

Night Hotel Receptionist

Guest Service Team Member Front Office

Rooms Allocation Coordinator

Receptionist/Administrator

Lettings Co-ordinator

Front Office Agent - Coldra Court

Regional Human Resources Associate

I want to receive the latest job alerts for front office in lisvane, crf

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