Front of house sales/customer service Work, Jobs in Liverpool, Eng (with Salaries)

Deputy Customer Experience Manager ZARA LIVERPOOL
INDITEX —Liverpool
- Full-time
- Management
- Leadership
Quick apply
Front of House Manager
Quirky Quarter LTD —Liverpool
- £25,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
Front of House Supervisor
Deco Lounge —Liverpool
- £13.10 - £13.30 an hour
- Weekend availability
- Bar
- Casual dining restaurant
- Restaurant experience
- Employee discount
Quick apply
11d
Student Experience Team Member
Unite Students —Liverpool
- £26,500 a year
- Weekend availability
- Hospitality
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
13d
Duty Manager
The Brunch & Cocktail Club —Liverpool
- From £13.20 an hour
- Weekend availability
- Hospitality
- Bar
- Team management
- Employee discount
Quick apply
9d
Recreational Attendant
Liverpool City Council —Liverpool
- £25,583 - £27,254 a year
- Part-time
- Employee assistance programme
Practice Manager
The Dental Cafe —Liverpool
- £38,000 - £48,000 a year
- Part-time
- Sales
- Customer service
- No experience needed
- Profit sharing
- Employee discount
Quick apply
6d
Sales Associate
Coach —Ellesmere Port
- £28,080 - £30,000 a year
- Part-time
- Sales
- Social media management
- English
- Employee discount
Customer Assistant
Sefton Council —Southport
- £13.20 an hour
- Part-time
- Bar
- Café
8d
Head Host/Hostess
Sefton Hospitality Operations Ltd —Liverpool
- From £13.21 an hour
- Part-time
- Hospitality
- Hotel
- IT
- Free parking
- Health & wellbeing programme
Quick apply
1d
Part Time Front of House Staff with day time availability
Urbano32 —Chester
- £8.00 - £12.71 an hour
- Part-time
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
12d
Full Time Front of House Staff
Urbano32 —Chester
- £10.85 - £12.71 an hour
- Part-time
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
8d
Front of House Team Member
Stamford Bridge —Chester
- Up to £12.71 an hour
- Part-time
- Bar
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
Takeaway manager and or chef
Kpb restaurants —Liverpool
- £28,000 - £35,000 a year
- Full-time
- Management
- Cooking
- In-person
- Profit sharing
Quick apply
Cafe Front of House Supervisor - Lower Stretton
The Hollies Farm Shop —Stretton
- £12.71 - £13.21 an hour
- Weekend availability
- Hospitality
- Organisational skills
- Leadership
Quick apply
6h
Casual Sales Assistant (Everton Football Club Retail Stores)
Fanatics (International) Limited —Liverpool
- Part-time
- Sales
- Communication skills
Quick apply
Hotel Receptionist
Mercure St-Helens Hotel —St Helens
- £12.71 an hour
- Part-time
- Bilingual
- Hospitality
- Sales
- Flexitime
Quick apply
DEPUTY STORE MANAGER-LIVERPOOL
INDITEX —Liverpool
- Full-time
- Management
- Sales
- Presentation skills
Quick apply
4d
Retail Supervisor
Screwfix —Chester
- £14.48 an hour
- Weekend availability
- Annual leave
- Employee discount
12d
Sales Assistant - Cheshire Oaks
J Barbour and Sons —Ellesmere Port
- Part-time
- Microsoft Outlook
- Customer service
- Merchandising
- Employee discount
- Life insurance
Quick apply

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Deputy Customer Experience Manager ZARA LIVERPOOL

INDITEX -
Liverpool

Quick apply

Job details

Full-time

Qualifications

Management
Leadership

Full job description

Customer Experience Deputy Manager – Zara Liverpool (Full Time)

Location: Liverpool
Contract: Full-time Based In Store

At Zara, we operate in a fast-paced retail environment where customer demand changes daily. We’re looking for a Customer Experience Deputy Manager who can lead from the shop floor, support the management team, and ensure customers receive a consistent and efficient experience across all channels.

This role isn’t office-based – you’ll spend most of your time on the floor, managing priorities in real time, supporting the team, and reacting to store needs as they happen.

The Role

You’ll be responsible for delivering strong customer experience standards while supporting the store to meet sales targets. This means understanding customer behaviour, managing service coverage, and leading a team that can respond quickly to demand across fitting rooms, tills, shop floor and click & collect.

You will work closely with the General Manager and Customer Experience Manager to drive performance and improve how the store operates day to day.

Key Responsibilities

Customer Experience & Commercial Performance

Support the management team to achieve and exceed store targets through strong customer service delivery
Monitor customer behaviour and adapt team focus based on traffic, peak times and trends
Ensure consistent standards across all service areas including shop floor, cash desk and fitting rooms
Oversee omnichannel services (click & collect, returns, online orders) ensuring a smooth process for customers
React daily to redistribute team resources based on store priorities
Use tools to optimise team coverage in key areas
Monitor customer experience KPIs and take action where needed
Handle and support resolution of customer complaints, escalating where necessary
Work closely with Customer Service teams to resolve ongoing issues
Support stock loss prevention and follow agreed action plans

People Management & Team Development

Lead by example in behaviour, standards and work ethic on the shop floor
Create a positive, realistic working environment in a high-pressure retail setting
Support and develop the team through regular feedback and performance reviews (LEAP/PDPs)
Identify talent within the team and support internal progression
Ensure training is completed and applied, particularly around customer interaction and product knowledge
Coach team members on how to handle customers, close sales and manage busy periods
Ensure HR policies and company procedures are followed consistently
Support with payroll deadlines and ER processes where required

Operations, Security & Compliance

Support cash desk operations including opening/closing and issue resolution
Monitor cash discrepancies and report concerns
Follow all security and loss prevention procedures
Support management of the security team and related processes
Ensure all banking and cash handling procedures are followed accurately

Health & Safety

Maintain safe working conditions on the shop floor and in back of house
Ensure housekeeping standards are followed at all times
Act quickly to reduce risk to employees and customers

What We’re Looking For

Previous experience in a retail leadership role (Department Manager level or similar preferred)
Strong understanding of fast-paced retail operations
Able to make quick decisions and manage changing priorities
Confident handling customer issues and team challenges
Clear communicator who can give direct feedback and direction
Organised and able to manage time effectively during busy periods
Comfortable working on the shop floor and leading from the front
Focused on improving performance, not just maintaining it
Positive attitude towards learning and development

What to Expect

A physically active role with long periods on the shop floor
Weekend and evening work as standard
High levels of customer demand, especially during peak trading
Responsibility for both people and operational decisions

If you're looking for a role where you can take ownership, support a team, and work in a fast-moving retail environment, apply now.

INDINDITEXSM

Quick apply

Refine Your Search

front of house sales/customer service jobs in liverpool, eng

Deputy Customer Experience Manager ZARA LIVERPOOL

Front of House Manager

Front of House Supervisor

Student Experience Team Member

Duty Manager

Recreational Attendant

Practice Manager

Sales Associate

Customer Assistant

Head Host/Hostess

Part Time Front of House Staff with day time availability

Full Time Front of House Staff

Front of House Team Member

Takeaway manager and or chef

Cafe Front of House Supervisor - Lower Stretton

Casual Sales Assistant (Everton Football Club Retail Stores)

Hotel Receptionist

DEPUTY STORE MANAGER-LIVERPOOL

Retail Supervisor

Sales Assistant - Cheshire Oaks

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Customer Experience Deputy Manager – Zara Liverpool (Full Time)

The Role

Key Responsibilities

Customer Experience & Commercial Performance

People Management & Team Development

Operations, Security & Compliance

Health & Safety

What We’re Looking For

What to Expect

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