Resident services Work, Jobs in Liverpool, Eng (with Salaries)

Resident Services Associate
Colby River —Liverpool
- £28,000 - £29,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Life insurance
Quick apply
Resident Liaison
LIVINGWAY —Liverpool
- £27,000 - £32,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Health & wellbeing programme
Quick apply
2d
Lettings & Accommodation Assistant
Xenia Lettings —Liverpool
- Up to £14,400 a year
- Part-time
- Customer service
- Driving
- In-person
- Annual leave
- Employee discount
Quick apply
Energy and Utilities Assistant
Liverpool City Council —Liverpool
- £35,412 - £39,862 a year
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Employee assistance programme
10d
Block Manager
Legacie Management & Lettings —Liverpool
- £35,000 - £40,000 a year
- Full-time
- Management
- Travel
- IT
Quick apply
11d
FREELANCE COMMUNITY INTERPRETERS WANTED – (MULTIPLE LANGUAGES)
Wirral Multicultural Organisation —Birkenhead
- £3 - £40 an hour
- Hybrid work
- English
- In-person
- Free parking
- Flexitime
Quick apply
Maintenance Operative
RSJB Quality Care Homes Limited —Wirral
- £14.50 an hour
- Full-time
- Nursing home
- Customer service
- Maintenance
- Free parking
- Referral programme
Quick apply
Public Health Officer
Liverpool City Council —Liverpool
- £40,777 - £46,142 a year
- Project management
- Employee assistance programme
9d
Leasehold and Tenancy Services Officer
The Riverside Group —Liverpool
- £35,370.88 - £38,923.44 a year
- Weekend availability
- Analysis skills
- Communication skills
3d
Hotel Assistant
Philharmonic Hotel —Liverpool
- From £12.71 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
Quick apply
1d
Events Assistant
Liverpool City Council —Liverpool
- £27,254 - £31,022 a year
- Employee assistance programme
4d
School Crossing Patrol Officer
Liverpool City Council —Liverpool
- £13.59 - £14.02 an hour
- Part-time
- School
- Annual leave
- Employee assistance programme
Driver (Part Time, 24.5 Hours Per Week)
Liverpool City Council —Liverpool
- £27,254 - £31,022 a year
- Part-time
- Employee assistance programme
9d
Early Careers and Professional Development Coordinator
Liverpool City Council —Liverpool
- £35,412 - £39,862 a year
- Communication skills
- Employee assistance programme
11d
Cleaner
Age Concern Liverpool & Sefton —Liverpool
- £12.71 an hour
- Part-time
- Nursing home
- Organisational skills
- In-person
Quick apply
3d
Renewables Supervisor
Sureserve —Liverpool
- £40,000 - £45,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
Maintenance
Lotus care services Ltd —Liverpool
- £13.50 an hour
- Full-time
- Maintenance
- Programmable logic controllers
- Travel
- Free parking
Quick apply
1d
Wellbeing Coordinator
Advinia Healthcare —Liverpool
- £13.45 an hour
- Part-time
- Paid training
- Referral programme
Quick apply
5d
Communications & Engagement Lead - Children's Services
Liverpool City Council —Liverpool
- £46,412 - £51,356 a year
- Employee assistance programme
11d
Assessment and Prevention Officer
Liverpool City Council —Liverpool
- £35,412 - £39,862 a year
- Employee assistance programme
4d

I want to receive the latest job alerts for resident services in liverpool, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Resident Services Associate

Colby River
Liverpool

Quick apply

Job details

£28,000 - £29,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Life insurance

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Facilities management
Complaint handling
Microsoft Office
Organisational skills
Communication skills

Full job description

Build Your Future with Colby River

At Colby River, we are shaping the landscape of UK real estate. With expertise across Investment Management, Development Management and Property Management, we take a strategic, long-term approach to investing in, developing and operating high-quality residential communities across the UK.

We operate across key living sectors including Multi-Family Living, Single Family Housing (SFH) and Purpose-Built Student Accommodation (PBSA). By combining deep market insight with disciplined operational delivery, we create sustainable value for our investors and exceptional experiences for our residents.

With a forward-looking approach that responds to changing residential needs across the UK, we are building a platform designed for long-term growth.

About the Role

We are pleased to offer an opportunity to join our team as a Resident Services Associate, forming part of the on-site Resident Services Team. This role is central to delivering an exceptional resident experience and will act as one of the first points of contact for residents and their guests across our developments.

You will play a key role in creating a welcoming, safe, and community-focused environment, supporting residents throughout their tenancy journey while ensuring high standards of customer service, operational efficiency, and compliance. This is a varied, hands-on role that combines customer service, leasing support, and day-to-day building operations.

This is an opportunity to join a growing business that values professionalism, accountability and continuous improvement.

Working Pattern
45 hours per week across 5 days, Monday to Saturday. Some Saturday working will be required. Shifts are 8 hours in length and are scheduled between 8:00am and 7:00pm.

Key Responsibilities

Customer Service & Resident Engagement

Deliver a consistently high standard of customer service to residents and guests
Act as a first point of contact for all resident enquiries, resolving or escalating as appropriate
Proactively gather and respond to resident feedback, actioning requests where possible
Manage incoming and outgoing post and parcels
Coordinate bookings and ensure presentation of resident amenity spaces
Handle noise complaints and escalate where necessary
Support the creation of a strong community through resident engagement, events, and communication initiatives
Assist with resident communications, including social media and resident portals
Support and deliver resident events, open days, and third-party service offerings
Review customer feedback and surveys, identifying opportunities for continuous improvement

Leasing Support

Conduct property and apartment viewings for prospective residents
Assist in qualifying enquiries and supporting the leasing process
Ensure applicants meet compliance requirements, including Right to Rent and KYC checks
Coordinate move-ins, including inventories, meter readings, and key handovers
Manage parking allocations and maintain accurate records
Support tenancy inspections (mid-term and check-out) and action inventory feedback
Assist with rent and parking charge collection in line with credit control processes

Safety, Maintenance and Admin

Log and monitor maintenance issues, ensuring timely resolution in line with service levels
Liaise with the Facilities Management team to prioritise and close repair requests
Conduct regular security walks and building inspections
Ensure the building remains secure and compliant at all times
Support health & safety compliance, including system testing and amenity checks (e.g. gym)
Maintain accurate records of contractor visits, permits to work, and daily activity logs
Ensure communal areas are well-maintained, clean, and presentable

About You

We are looking for an enthusiastic, customer-focused individual with a proactive approach and a passion for delivering outstanding resident experiences. You will be confident engaging with a wide range of people, able to handle queries professionally, and capable of managing challenging situations with a calm and solutions-focused mindset.

You will be highly organised, able to prioritise effectively, and comfortable working in a fast-paced environment where no two days are the same. A positive attitude, strong communication skills, and the ability to work both independently and as part of a team are essential. You will take pride in your work, maintain a professional appearance, and consistently strive to improve both your own performance and the overall resident experience.

Desirable

Experience in residential lettings, property management, or Build-to-Rent (BTR)
Knowledge of tenancy processes, compliance (Right to Rent, KYC), and inventories
Familiarity with property management systems or booking platforms
Industry qualifications (e.g. ARLA, IRPM) or willingness to work towards them
Understanding of health & safety or facilities management processes

Essential

Previous experience in a customer-facing role, ideally within property, hospitality, or a similar environment
Excellent communication and interpersonal skills
Strong organisational skills with the ability to manage multiple tasks
Ability to remain calm and professional when handling complaints or challenging situations
Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable using systems and databases
Strong attention to detail and ability to follow processes and compliance requirements

What We Offer

Competitive salary of up to £29k
Employer matched pension scheme
Life Insurance
Generous annual leave entitlement, with the option to buy more
Cycle to Work scheme
Retail, leisure and lifestyle discounts
Employee wellbeing support

Why Colby River?

Colby River combines disciplined investment with operational expertise and a commitment to quality at every stage of the asset lifecycle.

Joining us means being part of a business with clear direction and strong governance — where your contribution, whether operational or strategic, plays a vital role in our continued growth.

Quick apply

Refine Your Search

resident services jobs in liverpool, eng

Resident Services Associate

Resident Liaison

Lettings & Accommodation Assistant

Energy and Utilities Assistant

Block Manager

FREELANCE COMMUNITY INTERPRETERS WANTED – (MULTIPLE LANGUAGES)

Maintenance Operative

Public Health Officer

Leasehold and Tenancy Services Officer

Hotel Assistant

Events Assistant

School Crossing Patrol Officer

Driver (Part Time, 24.5 Hours Per Week)

Early Careers and Professional Development Coordinator

Cleaner

Renewables Supervisor

Maintenance

Wellbeing Coordinator

Communications & Engagement Lead - Children's Services

Assessment and Prevention Officer

I want to receive the latest job alerts for resident services in liverpool, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected