Senior programme manager Work, Jobs in Liverpool, Eng (with Salaries)

Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
Senior Talent & Performance Manager
Home Bargains —Liverpool
- Analysis skills
- Human resources
- Contracts
- Store discount
- Employee assistance programme
Quick apply
11d
Senior People Relations & Policy Manager
Home Bargains —Liverpool
- Management
- Microsoft Office
- Analysis skills
- Store discount
- Employee assistance programme
Quick apply
11d
Senior Reward & HR Shared Services Manager
Home Bargains —Liverpool
- Microsoft Office
- Driving
- Human resources
- Store discount
- Employee assistance programme
Quick apply
11d
Senior Manufacturing Programme Manager
MBDA —Bolton
- £70,000 a year
- Hybrid work
- Leadership
- Free parking
Senior Contracts Manager
Reed In Partnership —Liverpool
- £50,000 - £60,000 a year
- Full-time
- Analysis skills
- Annual leave
4d
Programme Director - Speke & Seacombe
Right to Succeed —Liverpool
- £58,916 - £63,717 a year
- Full-time
- Travel
- Contracts
- In-person
- Annual leave
- Work from home
Quick apply
4d
Senior Project Manager – Building Services
B-Engineering NW LTD —Warrington
- £50,000 - £60,000 a year
- Full-time
- Plumbing
- HVAC
- In-person
Quick apply
5d
Third Party Relationship & Operational Excellence Manager – Pre Litigation Credit Hire Team
Bond Turner —Liverpool
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Quick apply
4d
Sales Manager
Fires and Stoves Chester —Birkenhead
- £35,000 - £50,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Employee discount
Quick apply
3d
Event Delivery Manager
BDO —Liverpool
- Full-time
- Organisational skills
- IT
- Leadership
Senior Design Manager
Watkin Jones —Chester
- Full-time
- Hybrid work
- Construction
- Communication skills
- Annual leave
- Employee discount
Quick apply
Senior Operations Manager
MCL Medics —Southport
- £40,000 a year
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
2d
Senior Contracts Manager
Nationwide Fencing Services Ltd —Liverpool
- £48,753.69 - £68,692.26 a year
- Full-time
- Civil engineering
- Travel
- Organisational skills
Quick apply
13d
Senior Talent Acquisition Partner
Northbridge Talent Group —Liverpool
- £54,420.00 - £76,327.06 a year
- Full-time
- Hybrid work
- Sales
- Bachelor's degree
- Health & wellbeing programme
- Work from home
Quick apply
Senior Programme Manager – Business Continuity & HSEQ
Tetra Tech —Warrington
- Full-time
- Hybrid work
- Computer literacy
- Contracts
- Business
Senior Project Manager
Glanua —Newton-le-Willows
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Civil engineering
- Annual leave
- Employee assistance programme
Quick apply
Registered Manager
Nila Care Services —Chester
- Up to £70,000 a year
- Full-time
- Management
- Supervising experience
- In-person
- Free parking
- Employee assistance programme
Quick apply
HR Manager
High Performance Consultancy —Liverpool
- £40,000 - £45,000 a year
- Full-time
- Travel
- Human resources
- Organisational skills
- Employee assistance programme
Quick apply
4d
Senior Loyalty Manager
Iceland —Deeside
- Full-time
- Employee discount

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senior programme manager jobs near liverpool, eng

Senior Customer Service Manager

TeamGround Global Solutions Ltd
Liverpool

Quick apply

Job details

Permanent | Full-time
£47,125.88 - £65,542.21 a year

Benefits

Health & wellbeing programme
Employee mentoring programme
Flexitime
Company pension
Free fitness classes

Qualifications

Management
Customer service
English
Supervising experience
Leadership
Communication skills

Full job description

About the Role:
Liverpool is a city built on connection, communication, and strong service culture—and at TeamGround Global Solutions Ltd, we bring that same energy into customer experience operations. We support fast-growing businesses by delivering structured, high-quality customer service solutions that feel personal, responsive, and reliable. We believe customer service is not just a support function—it is a core driver of business success.

We are looking for a Senior Customer Service Manager who can take full ownership of our customer operations function in Liverpool. This is not a routine management role—you will define service standards, lead performance strategy, and shape how our teams deliver exceptional customer experiences. You will act as the bridge between leadership, frontline teams, and customers, ensuring every interaction meets a high standard of quality and efficiency.

Why Work With Us?

The Environment:
We operate in a modern, professional workspace in Liverpool’s business district, designed for collaboration, focus, and performance. We value structure, clarity, and a supportive working culture where leaders are empowered to make real decisions.

Leadership Ownership:
You will have full responsibility for customer service performance and team leadership from day one. We trust senior managers to lead, not just supervise.

Operational Excellence Focus:
We care about doing things properly. You will have the tools and autonomy to build processes, improve KPIs, and shape customer experience strategy.

Growth Opportunity:
This role is designed for progression. Successful candidates can move into Head of Operations or Director-level positions as the company expands.

Key Responsibilities:

Customer Operations Leadership:
Oversee all customer service activity, ensuring consistent quality, efficiency, and professionalism across the team.

Performance & KPI Management:
Track, analyse, and improve key performance indicators such as response time, resolution rate, and customer satisfaction.

Team Leadership & Development:
Lead, coach, and support customer service staff. Conduct performance reviews and build a strong, accountable team culture.

Process Improvement:
Identify inefficiencies in workflows and implement scalable improvements to enhance service delivery.

Escalation Management:
Act as the final point of escalation for complex customer issues, ensuring timely and effective resolution.

Stakeholder Communication:
Work closely with internal teams and leadership to align customer service operations with business goals.

What We Are Looking For:

Experience:
5+ years in customer service, contact centre, or customer operations roles, including at least 2+ years in a senior or managerial position.

Leadership Ability:
Proven experience managing teams, improving performance, and driving accountability in a structured environment.

Operational Mindset:
Strong understanding of KPIs, service delivery frameworks, and process optimisation.

Communication Skills:
Clear, confident communicator who can handle escalations and present performance insights to leadership.

Problem-Solving Approach:
Ability to remain calm under pressure and make practical, data-informed decisions.

Mindset:
You are structured, proactive, and focused on building systems that scale—not just managing day-to-day tasks.

Pay: £47,125.88-£65,542.21 per year

Benefits:

Company pension
Employee mentoring programme
Flexitime
Free fitness classes
Health & wellbeing programme

Work Location: Hybrid remote in Liverpool L3

Quick apply

Refine Your Search

senior programme manager jobs in liverpool, eng

Senior Customer Service Manager

Senior Talent & Performance Manager

Senior People Relations & Policy Manager

Senior Reward & HR Shared Services Manager

Senior Manufacturing Programme Manager

Senior Contracts Manager

Programme Director - Speke & Seacombe

Senior Project Manager – Building Services

Third Party Relationship & Operational Excellence Manager – Pre Litigation Credit Hire Team

Sales Manager

Event Delivery Manager

Senior Design Manager

Senior Operations Manager

Senior Contracts Manager

Senior Talent Acquisition Partner

Senior Programme Manager – Business Continuity & HSEQ

Senior Project Manager

Registered Manager

HR Manager

Senior Loyalty Manager

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