Head of customer service Work, Jobs in Liverpool, Msy (with Salaries)

Client Manager - Events
Showforce —Liverpool
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- CRM software
- Communication skills
Quick apply
Housing Officer - Liverpool and Wirral
OnwardHomes —Liverpool
- £37,250 a year
- Call to connect
- Computer skills
- Annual leave
- Employee discount
8d
Business Performance and Improvement Officer
Your Housing Group —Warrington
- £35,000 a year
- Full-time
- Remote
- Presentation skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Quick apply
9d
Planning Support Services Officer - Repairs
OnwardHomes —Liverpool
- £32,750 a year
- Call to connect
- Microsoft Word
- Computer literacy
- Annual leave
- Employee discount
10d
Complaints Handler
The Riverside Group —Liverpool
- £33,723.55 - £37,101.56 a year
- Full-time
- CRM software
- Analysis skills
- Organisational skills
1d
Housing Repairs Coordinator
OnwardHomes —Liverpool
- £15.28 an hour
- Call to connect
- Hybrid work
- Customer service
- Data entry
- Contracts
- Annual leave
- Employee discount
9d
General Manager - Security
DPD Group UK —Liverpool
- £76,500 a year
- Full-time
- Management
- Free parking
Quick apply
Head of Order to Delivery
Haier Europe —Birchwood
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Communication skills
Strategic People & Culture Partner
MagentaLiving —Birkenhead
- £55,000 - £65,000 a year
- Free parking
- Annual leave
5d
Work Placement Officer (S283) (Term Time Only + 2 Weeks)
Riverside College —Widnes
- £25,432 - £30,738 a year
- Full-time
- Microsoft Word
- Writing skills
- Databases
- Free parking
- Store discount
Quick apply
8d
Head of Credit Hire
The Granite Group —Liverpool
- £63,774 - £79,228 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
- Flexible schedule
Quick apply
Head of Land & Partnerships
Your Housing Group —Warrington
- £80,000 - £85,000 a year
- Leadership
- Annual leave
- Employee discount
Quick apply
8d
Business Support Administrator
Chalice Distro —Borough of Knowsley
- From £28,500 a year
- Full-time
- Microsoft Office
- Administrative experience
- Data entry
- Free parking
- Employee discount
Quick apply
8d
Head of Operational Support
Unipart —Chester
- £63,000 a year
- Full-time
- Continuous improvement
- Recruiting
- Communication skills
- Employee assistance programme
Quick apply
Quality & Performance Co-ordinator
Your Housing Group —Birchwood
- £25,000 - £26,000 a year
- Full-time
- Remote
- Maintenance
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
4d
Prospect Board Member
The Riverside Group —Liverpool
- Part-time
- Leadership
12d
Senior Contracts Manager
Reed In Partnership —Liverpool
- £50,000 - £60,000 a year
- Full-time
- Analysis skills
- Contracts
- Annual leave
Operations Coordinator
HESIS Limited —Liverpool
- Full-time
- Customer service
- Analysis skills
- In-person
- Free parking
- Store discount
Quick apply
2d
Senior Operations Manager
Knowsley Borough Council —Huyton
- £53,460 - £54,495 a year
- Continuous improvement
- Flexible schedule
1d
Export Administrator – Liverpool
S. Norton —Liverpool
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy

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head of customer service jobs near liverpool, msy

Client Manager - Events

Showforce -
Liverpool

Quick apply

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Company events

Qualifications

Microsoft Word
CRM software
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Complaint handling
Partnership building
Customer loyalty building
Relationship management
Customer interaction
Account management
Communication skills

Full job description

We’re looking for a Client Manager to join our busy team. You’ll be an excellent communicator, passionate about delivering high standards of customer service and have a real drive to succeed.

Ideally the candidate would have experience working within the Events industry and have an understanding of delivering projects from a staffing supplier perspective

Role:

As a Client Manager, you will be responsible for maintaining and growing client relationships, ensuring the successful delivery of services, and acting as the main point of contact between clients and internal teams. You’ll support the Operations team with the preparation of quotes and management of project schedules.

Reports to:

o Head of UK Operations

Requirements

Responsibilities:

Manage existing client accounts and build long-term, trusted partnerships
Understand client goals and proactively identify opportunities
Manage a large volume of email and phone enquiries daily
Ensure contracts are issued accurately
Maintain contact to ensure repeat business and identify upsell opportunities
Carry out regular site visits to understand your client’s requirements
Arrange and attend meetings to generate new business and manage relationships
Ensure that customers receive the best possible service at all times
Ensure complaints are handled in line with company procedures
Ensuring accreditation for events is complete
Prepare accurate quotes and schedules utilising our bespoke CRM system and excel
Ensure all project information is communicated to all team members
Update client records ensuring current information is available at all times
Demonstrate a strong understanding of the clients’ needs and manage them through to delivery
Obtain client feedback after each event and report to senior management
Attend relevant trade exhibitions, networking events and training
Work closely with the Head of Operations UK to ensure that the links between the Account Management and Scheduling teams are strong, ensuring both client and staff needs are met

Key skills:

Excellent communication skills
Highly organised and able to multi-task
Happy to travel around the UK and worldwide
Ability to adapt quickly to changes
Ability to work flexible hours
Excellent knowledge of MS Office including Word and Excel
Great team player
Ability to identify problems in process and resolve them in a timely manner
Ability to work under pressure

Experience:

Event industry experience is advantageous but not essential

Quick apply

Refine Your Search

head of customer service jobs in liverpool, msy

Client Manager - Events

Housing Officer - Liverpool and Wirral

Business Performance and Improvement Officer

Planning Support Services Officer - Repairs

Complaints Handler

Housing Repairs Coordinator

General Manager - Security

Head of Order to Delivery

Strategic People & Culture Partner

Work Placement Officer (S283) (Term Time Only + 2 Weeks)

Head of Credit Hire

Head of Land & Partnerships

Business Support Administrator

Head of Operational Support

Quality & Performance Co-ordinator

Prospect Board Member

Senior Contracts Manager

Operations Coordinator

Senior Operations Manager

Export Administrator – Liverpool

I want to receive the latest job alerts for head of customer service in liverpool, msy

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