Banking Work, Jobs in Liverpool (with Salaries)

Customer Service Consultant
HSBC Global Services Limited —Liverpool
- From £26,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
12d
Senior Customer Service Advisor
Barclays —Birkenhead
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Finance Administrator - Income & Banking - WMF3062e
Westmorland & Furness Council —County
- £26,403 - £26,824 a year
- Part-time
- Annual leave
- Employee discount
12d
Finance Assistant
Portable Offices (Hire) ltd —Sandycroft
- £32,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Sales
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Relationship Manager - Liverpool
Allica Bank —Liverpool
- Full-time
- Hybrid work
- Communication skills
- Banking
Finance Assistant
Millennium Hotel and Resorts UK —Liverpool
- Full-time
- Hospitality
- Hotel
- Accounting
- Referral programme
Quick apply
11d
Universal Banker (Type 2) RBWM
HSBC Global Services Limited —Northwich
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
4d
Junior Finance Assistant
The Access Bank UK —Northwich
- £20,000 - £22,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Analysis skills
- Employee assistance programme
Quick apply
Trading & Performance Manager Loans
Lloyds Banking Group —Chester
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Machine learning
9h
Deputy Customer Experience Manager ZARA LIVERPOOL
INDITEX —Liverpool
- Full-time
- Management
- Leadership
Quick apply
1d
Graduate Trade Finance Officer
The Access Bank UK —Northwich
- £25,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
Growth Marketing Manager – 6 Month FTC
Lloyds Banking Group —Chester
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
6d
Trainee Mortgage Advisor
PRIMIS Mortgage Network —Southport
- £30,000 - £35,000 a year
- Full-time
Graduate Compliance Risk Officer
The Access Bank UK —Northwich
- £25,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Banking
- Employee assistance programme
Quick apply
Senior Credit Risk Analyst - Loss Forecasting
The Very Group —Liverpool
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Bachelor's degree
- Employee discount
Quick apply
Graduate Operational Risk Officer
The Access Bank UK —Northwich
- £25,000 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Business
- Employee assistance programme
Quick apply
Service Designer (12 Month FTC)
Lloyds Banking Group —Chester
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
13d
Business Administrator - Trade Finance Team
The Access Bank UK —Northwich
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Office
- Organisational skills
- Employee assistance programme
Quick apply
Implementation Advisor
Bank of America —Chester
- Full-time
- Customer service
- Communication skills
- School
- Employee assistance programme
7d
Implementation Project Consultant
Bank of America —Chester
- Full-time
- Project management
- Travel
- Financial services
- Employee assistance programme
11d

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Customer Service Consultant

HSBC Global Services Limited -
Liverpool

Apply Now

Job details

Full-time
From £26,000 a year
12 days ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Communication skills

Full job description

What you'll do

The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you will:

Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience.
Play an integral part in customer education around HSBC digital services and fraud awareness.
Identify customers who are in vulnerable situations and determine the best way we can support them.
Help our customers with more complex banking needs to ensure they feel supported in their choices.

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers.
The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service.
Be resilient to a continuous changing environment.

When & Where you'll work

Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday) This is a full time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks.

As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive starting salary of £26,000 based on 35 hours per week, plus an annual discretionary performance bonus.

You will also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more.
Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts.
A market-leading employer Pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary
Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more.
Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500

Apply Now

Refine Your Search

banking jobs in liverpool

Customer Service Consultant

Senior Customer Service Advisor

Finance Administrator - Income & Banking - WMF3062e

Finance Assistant

Relationship Manager - Liverpool

Finance Assistant

Universal Banker (Type 2) RBWM

Junior Finance Assistant

Trading & Performance Manager Loans

Deputy Customer Experience Manager ZARA LIVERPOOL

Graduate Trade Finance Officer

Growth Marketing Manager – 6 Month FTC

Trainee Mortgage Advisor

Graduate Compliance Risk Officer

Senior Credit Risk Analyst - Loss Forecasting

Graduate Operational Risk Officer

Service Designer (12 Month FTC)

Business Administrator - Trade Finance Team

Implementation Advisor

Implementation Project Consultant

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