senior quality Work, Jobs in llangollen, den (with Salaries)

Operations Director - North
Huws Gray Group —North Wales
- Leadership
- Employee discount
Senior Quality Engineer
Prysmian Group —Wrexham
- Communication skills
Assistant Chief Finance Officer
Betsi Cadwaladr University Health Board —Wrexham
- £58,379 - £65,723 a year
- Full-time
- Hybrid work
- English
- Communication skills
8d
Senior Planning Officer
Wrexham County Borough Council —Wrexham
- £41,771 - £45,091 a year
- Bilingual
- English
- Driving
- Annual leave
- Employee assistance programme
10d
HR Director Wrexham
Ipsen Biopharm Ltd —Wrexham
- Full-time
- Human resources
- Leadership
Senior Logistics Associate
Honeywell —Ellesmere Port
- Full-time
- Microsoft Office
- Communication skills
Live-In Carer - National
Unique Senior Care —Wrexham
- £129 - £258 a day
- Care experience
- English
- Travel
Senior Medical Secretary & Admin Lead
Betsi Cadwaladr University Health Board —Wrexham
- £28,819 - £31,626 a year
- Full-time
- English
- Organisational skills
- Typing
2d
Education Liaison Officer
Cheshire West and Chester Council —Ellesmere Port
- Remote
- Free parking
- Annual leave
2d
Head of DCASO (Service Delivery) (LR10)
AQUILA —Shrewsbury
- £80,000 - £90,000 a year
- Hybrid work
- Continuous improvement
- No degree
- Leadership
- Annual leave
- Employee assistance programme
HTP Clinical Project Support Officer
The Shrewsbury and Telford Hospital NHS Trust —Shrewsbury
- £28,392 - £31,157 a year
- Full-time
10d
Headteacher - The Rofft School
Wrexham County Borough Council —Wrexham
- £74,384 - £86,183 a year
- Bilingual
- School
- Teaching
9d
Senior Occupational Therapy Assistant
Betsi Cadwaladr University Health Board —Wrexham
- £28,819 - £31,626 a year
- Full-time
- Communication skills
8d
Trainee Analyst/Analyst
Element Materials Technology —Deeside
- Laboratory experience
8d
Senior Project Manager
Morgan Sindall Plc —Oswestry
- Full-time
- Project management
3d
Administrative Officer
Wrexham County Borough Council —Wrexham
- £20,734 - £24,319 a year
- Bilingual
- Administrative experience
- Organisational skills
1d
Maths Teacher
CareTech Group —Denbighshire
- Up to £42,000 a year
- Full-time
- Communication skills
- School
- Teaching
4d
Admin & Organisation Level 1 - Gwenfro CP School
Wrexham County Borough Council —Wrexham
- £16,777 a year
- Bilingual
- Microsoft Outlook
- Microsoft Office
2d
Phlebotomist/Health Care Assistant
Pendre Surgery —Holywell
- £12.84 - £14.65 an hour
- Part-time
- Laboratory experience
- IT
- In-person
Quick apply
10d
Administration and Organisation Level 2 - Bwlchgwyn CP
Wrexham County Borough Council —Wrexham
- £12,694 - £12,895 a year
- Bilingual
- Administrative experience
- Organisational skills
4d

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senior quality jobs near llangollen, den

Operations Director - North

Huws Gray Group -
North Wales

Apply Now

Job details

Permanent

Benefits

Company pension
Employee discount

Qualifications

Leadership

Full job description

Information

Job Ref:
NE1557497NorODN

Location:
North & Wales

Postcode:
North & Wales

Type of contract:
Permanent

Salary:
£Competitive + Bonus Per Annum

Posted Date:
Thursday, May 21, 2026

Closing Date:
Thursday, June 18, 2026

Operations Director - North

Customer Operations Director – Huws Gray Group (North & Wales)

Lead the Experience. Drive Performance. Shape How We Serve Our Customers.

Be Part of Something Bigger at Huws Gray

Whether you're in the trade or simply enjoy a good home improvement project, chances are you’ll know who we are. We’re the Huws Gray Group – home to a family of trusted brands including Huws Gray, Hirebase, Civils & Lintels, The Timber Group, PDM, NDI and Anglia Tool Centre.

Across our nationwide branch network, we support local communities with everything they need to build, improve and create and behind that is a huge focus on delivering outstanding customer experience. That’s where you come in.

The Opportunity

We’re looking for a Customer Operations Director to take a pivotal leadership role in shaping how we work with our customers across HGSCS.

This role is to cover the North & Wales, where you’ll have ownership of customer operations performance, service delivery and retention. You’ll lead a team of Customer Operations Managers and Customer Relationship Managers, driving consistency, operational excellence and long‑term partnerships.

This role puts you at the heart of the business, working closely with Branch Teams, Area Directors, Commercial and Senior Leadership to ensure we’re delivering on our promises every time.

What You’ll Be Doing

As our Customer Operations Director, you’ll take the lead on:

Setting the strategy for customer operations, developing service commitments, KPIs and performance measures that deliver real results
Leading and developing Customer Operations Managers and Customer Relationship Managers, ensuring they’re supported, motivated and high‑performing
Driving customer experience and retention, creating feedback mechanisms, surveys and action plans to strengthen long‑term contracts
Overseeing customer performance and reporting, using data, KPIs and operational insight to identify trends, risks and opportunities
Owning service delivery against contracts, including quarterly and annual customer reviews and strategic meetings
Managing standalone branch performance, ensuring compliance across stock availability, aged stock and health & safety standards
Ensuring stock availability and compliance, maintaining a minimum of 98.5% availability across all HGSCS customers
Leading operational action plans and recovery plans where required, including CDN‑related activity
Collaborating across the business, working closely with Commercial on product and range change, Finance on invoice query resolution, and Operations on service execution
Championing effective use of Monday.com, ensuring CRM and COM teams use the platform effectively and understand its wider commercial and operational value

In short, you’ll be the driving force behind consistent, high‑quality customer operations across the business.

What You’ll Bring

We’re looking for a confident, commercially aware leader who’s passionate about customer experience and operational delivery. You’ll succeed in this role if you:

Are highly customer‑focused, with a track record of retaining and growing key accounts
Bring strong operational leadership experience, ideally in a multi‑site or national environment
Have the ability to build credible relationships at senior level, both internally and externally
Are commercially aware and comfortable working across contracts, KPIs and performance measures
Thrive in a collaborative environment and enjoy working as part of a wider leadership team
Use insight and data to drive smart decisions and continuous improvement

What’s in it for You

We believe great leadership should be recognised and supported. In return, you can expect:

A senior leadership role with real influence across a national business
Competitive salary and company bonus scheme
Company pension and life assurance
23 days holiday plus bank holidays
Colleague discount across our group brands
Access to training, development and leadership support
A chance to shape how one of the UK’s leading builders’ merchants delivers for its customers

At Huws Gray, we’re proud to be an equal opportunities employer. We’re committed to building a respectful, inclusive workplace where everyone can thrive. If you need any adjustments to support you through the recruitment process, please let us know.

Apply Now

Refine Your Search

senior quality jobs in llangollen, den

Operations Director - North

Senior Quality Engineer

Assistant Chief Finance Officer

Senior Planning Officer

HR Director Wrexham

Senior Logistics Associate

Live-In Carer - National

Senior Medical Secretary & Admin Lead

Education Liaison Officer

Head of DCASO (Service Delivery) (LR10)

HTP Clinical Project Support Officer

Headteacher - The Rofft School

Senior Occupational Therapy Assistant

Trainee Analyst/Analyst

Senior Project Manager

Administrative Officer

Maths Teacher

Admin & Organisation Level 1 - Gwenfro CP School

Phlebotomist/Health Care Assistant

Administration and Organisation Level 2 - Bwlchgwyn CP

I want to receive the latest job alerts for senior quality in llangollen, den

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