Software customer service manager Work, Jobs in Llanishen, Crf (with Salaries)

Export Customer Service Representative
Univar Solutions UK Ltd —Caerphilly
- CRM software
14d
Customer Success Manager
SINGU —Cardiff
- Up to £65,000 a year
- Full-time
- CRM software
- In-person
Quick apply
12d
Sales Assistant
British Heart Foundation —Caerphilly
- £12.71 an hour
- Weekend availability
- Customer service
- Computer literacy
- Annual leave
- Employee assistance programme
12d
Business Support Officer
Democracy and Boundary Commission Cymru —Cardiff
- £30,755 - £34,997 a year
- Full-time
- Writing skills
- Research
- Presentation skills
1h
Customer Success Manager
LEAP Legal Software —Cardiff
- £40,000 a year
- Full-time
- Microsoft Word
- Bachelor's degree
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Supervisor
Transport for Wales —Pontypridd
- Weekend availability
- Customer service
- Team management
- Training & development
Purchase Ledger Administrator
PHSGroup —Caerphilly
- No weekends
- Microsoft Excel
- Communication skills
- Free parking
- Employee discount
11d
Senior Product Manager
Companies House —Cardiff
- £53,540 - £57,250 a year
- Full-time
- Presentation skills
- Agile
- Leadership
- Annual leave
1d
Accounts Assistant
Cross Accounting Service —Cardiff
- £26,437 a year
- Full-time
- Customer service
- In-person
- Free parking
Quick apply
Purchase Ledger Administrator
PHS Group —Caerphilly
- Full-time
- Microsoft Excel
- Communication skills
- Free parking
- Employee discount
11d
Configuration Manager (Service Asset & Configuration Management - SACM)
CGI —Bridgend
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
Quick apply
Resourcer
Serco Plc —Cardiff
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Continuous improvement
- Employee assistance programme
Sales Manager
Mazuma GB Ltd —Bridgend
- £40,000 - £45,000 a year
- Full-time
- Team management
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
6d
Sales Host
Everlast Gyms —Cardiff
- Part-time
- Administrative experience
- Employee discount
- Gym membership
Quick apply
Office Administrator
Gibson Specialist Technical Services Limited —Bridgend
- £26,000 - £27,040 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Contracts
Quick apply
7d
Office Manager
Nashville Food Group —Bridgend
- £30,000 - £35,000 a year
- Full-time
- ERP systems
- Administrative experience
- Organisational skills
Quick apply
5d
Business / Commercial Administrator (Senior)
Falcon Construction —Cardiff
- From £21,000 a year
- Full-time
- Computer literacy
- Writing skills
- Microsoft Office
- Free parking
Quick apply
7d
Project Manager
Intellectual Property Office —Newport
- £47,766 - £50,155 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Free parking
- Annual leave
8d
People Digital Systems & Insights Manager
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Part-time
- Presentation skills
- Continuous improvement
- Annual leave
- Flexible schedule
13d
Weighbridge Clerk
Oakleaf Recycling —Newport
- £13 - £14 an hour
- Full-time
- Data entry
- Organisational skills
- In-person
- Free parking
Quick apply
4d

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Export Customer Service Representative

Univar Solutions UK Ltd -
Caerphilly

Apply Now

Job details

14 days ago

Qualifications

CRM software
Import/export documentation
Client engagement
Logistics
Process improvement
Microsoft Office Suite
Customer loyalty building
Relationship management
Customer support
Customer interaction
Root cause analysis
Supply chain customer service

Full job description

A Place Where People Matter.
Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

Leslie Court, Caerphilly

Overview

As an Export Customer Service Representative, you'll be the primary point of contact for customers requiring international shipments and export services.

Working closely with customers, sales teams, logistics providers, warehouses, and regulatory stakeholders, you will play a critical role in ensuring orders are processed accurately and delivered efficiently across international markets.

As part of our Customer Service team, you are the face of our business and essential in building loyalty, trust, and long-term customer relationships.

Key Responsibilities and Tasks

Working closely with Account Managers and Sales teams to support and develop relationships with export customers across multiple international markets
Providing first-class customer service by understanding customer requirements and ensuring export orders are managed efficiently from order placement through to delivery
Managing customer communications through various channels, including phone, email, and CRM systems
Processing export orders and coordinating shipments in compliance with international trade regulations, customer requirements, and company procedures
Preparing, reviewing, and coordinating export documentation, including commercial invoices, packing lists, certificates of origin, dangerous goods documentation, and customs paperwork as required
Liaising with freight forwarders, carriers, warehouses, and internal supply chain teams to ensure timely and compliant shipment execution
Monitoring order progress, proactively communicating shipment updates, and resolving delivery or customs-related issues
Understanding, prioritising, and escalating customer concerns while ensuring timely resolution and maintaining customer satisfaction
Supporting compliance with export controls, trade regulations, and country-specific documentation requirements
Identifying opportunities to improve customer experience, streamline processes, and enhance operational efficiency
Acting as the first point of contact for export customers, ensuring issues are managed professionally and resolved quickly and effectively

What We Are Looking For

You are comfortable using a PC, Microsoft Office applications, and Customer Relationship Management software, ideally SAP

Experience in export operations, international logistics, customs documentation, or global supply chain processes would be advantageous

You have strong attention to detail and enjoy coordinating multiple activities to ensure successful outcomes

You are skilled at investigating customer issues, identifying root causes, and implementing effective solutions

You are customer-focused, organised, resilient, and able to work effectively in a fast-paced international environment

Knowledge of export documentation, Incoterms, customs procedures, dangerous goods regulations, or international transportation processes would be beneficial

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives - from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges and respects the unique experiences, perspectives, and expertise of every employee. Through our dedicated Employee Resource Networks, we provide the development and growth opportunities to empower us to redefine our industry while making a difference in our communities.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification

Apply Now

Refine Your Search

software customer service manager jobs in llanishen, crf

Export Customer Service Representative

Customer Success Manager

Sales Assistant

Business Support Officer

Customer Success Manager

Customer Service Supervisor

Purchase Ledger Administrator

Senior Product Manager

Accounts Assistant

Purchase Ledger Administrator

Configuration Manager (Service Asset & Configuration Management - SACM)

Resourcer

Sales Manager

Sales Host

Office Administrator

Office Manager

Business / Commercial Administrator (Senior)

Project Manager

People Digital Systems & Insights Manager

Weighbridge Clerk

I want to receive the latest job alerts for software customer service manager in llanishen, crf

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