Head of operations Work, Jobs in Llantwit Fardre (with Salaries)

Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
1d
Assistant Head of Venues - Events
Cardiff Students Union —Cardiff
- From £32,565 a year
- Full-time
- Organisational skills
- In-person
- Time management
- Employee discount
- Life insurance
Quick apply
13d
Head of Area Operations
Achieve together —Brean
- £60,000 a year
- Team management
- Employee discount
Quick apply
Senior Operations Manager
Sero —Cardiff
- £58,000 - £65,000 a year
- 8 hour shift
- Hybrid work
- Team management
- Contracts
- Budgeting
- Annual leave
- Flexible schedule
Quick apply
12d
4065 - Head of Operations (Inspections) - Disused Tips Authority
Welsh Government —Merthyr Tydfil
- £61,098 - £78,449 a year
- Full-time
- Engineering
- Presentation skills
- Continuous improvement
14d
Installations Manager - Full Time
Wild Creations —Cardiff
- £40,000 - £45,000 a year
- Full-time
- Management
- Continuous improvement
- Travel
- Free parking
Quick apply
6d
4032 - Senior Operations Manager (Inspection) - Disused Tips Authority - Up to 3 posts
Welsh Government —Merthyr Tydfil
- £47,675 - £62,204 a year
- Full-time
- Management
- Engineering
- Presentation skills
13d
Area Manager
Rhondda Cynon Taf —Rhondda Cynon Taff
- £42,839 a year
- Full-time
- Continuous improvement
- Team management
- Organisational skills
12d
Information Manager & Compliance Officer
Fim Limited —Cardiff
- Up to £35,000 a year
- Full-time
- Hybrid work
- Organisational skills
- SharePoint
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
4054 - Head of Compliance Operations for the Disused Tips Authority
Welsh Government —Merthyr Tydfil
- £61,098 - £78,449 a year
- Full-time
- Engineering
- Presentation skills
- Continuous improvement
14d
Facilities Manager - Wales
ivolve Care and Support —Cardiff
- Full-time
- Microsoft Word
- Budgeting
- Communication skills
6d
Head of PMO
IndigoTG —Magor
- Management
- PMP
- Project management
6d
HR Manager
Borley Engineering Services —Cardiff
- £50,000 - £60,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
Quick apply
1d
Head of Commercial
TT Electronics plc —Abercynon
- Full-time
- PMP
- Team management
- Budgeting
- Annual leave
- Employee assistance programme
Internal Sales
Encon Insulation —Cardiff
- Full-time
- Data entry
- Typing
- In-person
- Life insurance
Quick apply
Event Safety Steward
Showsec —Cardiff
- £13.45 - £15.07 an hour
- Weekend availability
- Annual leave
- Employee assistance programme
6d
Aviation, Maritime and Logistics Support Officer
Welsh Assembly Government Communication Centre Home —Cardiff
- £27,302 - £29,291 a year
- Full-time
- Hybrid work
Head of Performance
Wales Netball —Cardiff
- £40,000 - £45,000 a year
- Weekend availability
- Hybrid work
- Team management
- No degree
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
12d
Repair Order Coordinator
Willis Lease Finance Corporation —Bridgend
- Full-time
- Remote
- Project management
- Travel
- Communication skills
Quick apply
Funding and Impact Officer
Sparkle (South Wales) —Newport
- £16,848 a year
- Part-time
- Hybrid work
- CRM software
- Marketing
Quick apply

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Customer Service and Office Manager

Bridge Coffee Roasters -
Hengoed

Quick apply

Job details

Full-time
£34,000 - £37,000 a year
1 day ago

Benefits

Free parking
On-site parking

Qualifications

CRM software
Contract management
Facilities management
Coaching
ERP software
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Management reporting
Customer support
Customer interaction
AI
Leadership
Communication skills

Full job description

Customer Service & Office Manager

Location: Ystrad Mynach (Head Office)
Salary: £34,000 - £37,000 per annum

About Bridge Coffee Roasters

At Bridge Coffee Roasters, we're passionate about delivering exceptional coffee experiences backed by outstanding customer service. We're looking for a proactive and experienced Customer Service & Office Manager to lead our customer service team, oversee the smooth running of our head office, and play a key role in driving operational excellence.

If you're an experienced people manager who enjoys improving processes, delivering outstanding customer experiences, and making a real impact, we'd love to hear from you.

The Role

As our Customer Service & Office Manager, you'll lead our Customer Service Advisors and Field Service Coordinator while ensuring our customers receive a consistently excellent service.

You'll take ownership of customer satisfaction, service performance, office operations, and the commercial success of our Preventative Maintenance (PM) and Pressure Systems Safety Regulations Inspection (PSSR) programmes. You'll also champion continuous improvement, using technology and AI to enhance service delivery wherever possible.

Key Responsibilities

Lead, coach and develop the Customer Service team.
Manage the day-to-day operation of our customer service function and head office.
Take ownership of customer satisfaction (NPS & CSAT) and resolve complex customer escalations.
Ensure Service Level Agreements (SLAs) are consistently achieved.
Oversee the Field Service Coordinator, ensuring efficient scheduling of engineers and service activities.
Deliver revenue targets for Preventative Maintenance (PM) and Pressure Systems Safety Regluation Inspections (PSSR) programmes.
Monitor performance metrics and produce regular management reports.
Identify and implement process improvements to increase efficiency and service quality.
Support the introduction of AI and digital tools to improve customer service.
Manage office facilities, suppliers, onboarding activities and day-to-day administration.
Work closely with the senior leadership team to improve service delivery and business performance.

What We're Looking ForEssential

Proven experience managing a customer service or operations team.
Strong leadership and people management skills.
Experience handling customer escalations and delivering excellent customer service.
Commercial awareness with experience working towards performance or revenue targets.
Experience using CRM and ERP systems.
Excellent organisational and communication skills.
A proactive approach to problem-solving and continuous improvement.

Desirable

Experience within a field service or technical service environment.
Knowledge of preventative maintenance or service contract management.
Experience using AI or digital tools to improve operational efficiency.
Experience within the coffee, catering equipment or foodservice industry.

What You'll Bring

You'll be a confident leader who enjoys developing people, improving processes and delivering exceptional customer experiences. You'll thrive in a fast-paced environment, be highly organised, and enjoy working collaboratively across multiple teams.

Why Join Bridge Coffee Roasters?

At Bridge Coffee Roasters, we believe great service comes from great people and great systems. We work with calm confidence, continually improving the way we support our customers and each other.

This is an exciting opportunity to join a growing business where you'll have the autonomy to make improvements, lead a fantastic team and play a key role in shaping the future of our customer service operation.

Salary: £34,000 - £37,000 per year

Location: Ystrad Mynach (Head Office)

If you're ready to take the next step in your management career, we'd love to hear from you.

Pay: £34,000.00-£37,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

Customer Service Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

head of operations jobs in llantwit fardre

Customer Service and Office Manager

Assistant Head of Venues - Events

Head of Area Operations

Senior Operations Manager

4065 - Head of Operations (Inspections) - Disused Tips Authority

Installations Manager - Full Time

4032 - Senior Operations Manager (Inspection) - Disused Tips Authority - Up to 3 posts

Area Manager

Information Manager & Compliance Officer

4054 - Head of Compliance Operations for the Disused Tips Authority

Facilities Manager - Wales

Head of PMO

HR Manager

Head of Commercial

Internal Sales

Event Safety Steward

Aviation, Maritime and Logistics Support Officer

Head of Performance

Repair Order Coordinator

Funding and Impact Officer

I want to receive the latest job alerts for head of operations in llantwit fardre

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