Direct support professional Work, Jobs in London, Eng (with Salaries)

Founding Customer Support Associate
Odin —London
- £70,000 - £100,000 a year
- Full-time
- Hybrid work
- AI
- Annual leave
- Sick pay
Passenger Assistant for school runs - South East London and Dartford
247 Airport Transfer —South East London
- £12.71 - £13.00 an hour
- Part-time
- English
- IT
- Care plans
- Flexitime
Quick apply
2d
Receptionist/Administration
LA RETRAITE CAPITAL —London
- £12.71 - £13.00 an hour
- Part-time
- Google Suite
- Customer service
- English
Quick apply
2d
Business Support Administrator
Net Kitchens Direct —Walthamstow
- £28,000 - £33,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Free parking
- Employee discount
Quick apply
22h
Office Assistant
IRISH CARGO AND CLEARANCE LTD —London
- £1,200 a week
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
3d
Office Administrator (Part-time - 3 days per week)
Canam —Enfield
- From £14 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
3d
Customer Resolutions Support Officer
City of Westminster Council —Westminster
- £34,359 - £37,509 a year
- Administrative experience
- Organisational skills
- IT
2d
Key Worker (Transforming Care Prevention and Support Service)
Islington Council —Islington
- £40,404 - £41,637 a year
- Communication skills
- School
- Employee discount
1d
Business Support Officer
Byte Bay Products Ltd —London
- £41,700 - £41,800 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
5d
Admin Support
K & W Healthcare —London
- £12.71 - £13.00 an hour
- Part-time
- In-person
Quick apply
Passenger Assistant for school runs - London - now recruiting for September
247 Airport Transfer —London
- £12.71 - £13.00 an hour
- Part-time
- English
- IT
- Care plans
- Flexitime
Quick apply
2d
Personal Assistant to Managing Director
REFYT LTD —Canary Wharf
- £27,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
1d
Founding Investor Support
Odin —London
- £70,000 - £100,000 a year
- Full-time
- Hybrid work
- AI
- Annual leave
- Sick pay
Room Attendant
Hotelcare —East London
- £13.60 - £14.10 an hour
- Weekend availability
- Hospitality
- Hotel
- Time management
- Annual leave
- Flexible schedule
Quick apply
Project Coordinator
Gaia Powered —Shoreditch
- £24,420 - £35,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
- Flexitime
- Work from home
Quick apply
1d
Site Escort
Equans —Westminster
- £13.45 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Corporate Receptionist - Part time (19 hours)
Rapport —London
- £16,088 a year
- Part-time
- English
- Hotel
- Guest services
- Employee assistance programme
Passenger Assistant for school runs - Hounslow and Richmond
247 Airport Transfer —South West London
- £12.71 - £13.00 an hour
- Part-time
- English
- IT
- Care plans
- Flexitime
Quick apply
2d
Front of House Receptionist
Reflexions The Reflexology Shop —London
- From £13.75 an hour
- Part-time
- English
- Administrative experience
- Organisational skills
- Employee discount
Quick apply
5d
Support Worker
Priory —London
- £13.75 an hour
- Full-time
- Care plans
- Communication skills
- Referral programme
Quick apply

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direct support professional jobs near london, eng

Founding Customer Support Associate

Odin -
London

Apply Now

Job details

Full-time
£70,000 - £100,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Sick pay

Qualifications

Full job description

About Odin

Odin is building the investment infrastructure for the future of private markets. We believe capital is one of the most powerful tools for shaping the world - and more people should be putting it to work. Our mission is to make it radically easier to raise and deploy capital, so that anyone, anywhere, can back the companies and ideas they believe in.

Our first product is a full-stack platform for launching and running private investment firms - think Shopify for VC and PE. We handle all the infrastructure: from legals and investor onboarding to KYC/AML, payments, tax, reporting, and exits.

We’re already trusted by over 10,000 angels, VCs, and founders. We administer over $500m in assets, covering investments from pre-seed to series E. This includes household names like ElevenLabs, OpenAI, SpaceX, xAI, Anduril, etc. but also new companies creating everything from synthetic brains to small nuclear reactors.

Why We’re Hiring

Customer Experience at Odin isn’t a support function. It’s how we win.

Our customers come to us at the highest-stakes moments of their professional lives. They’re closing deals, calling capital, moving money, and dealing with regulators. When something breaks or feels uncertain, you are the person they turn to. You are the face of Odin in those moments.

Your job is not to close tickets. Your job is to make sure customers love Odin so much they tell other people about us, and to build the systems, content, automation and feedback loops that make every future customer’s experience better than the last.

If you’ve worked in customer support or investor relations and felt the function could be 10x sharper, more proactive, more product-shaping and less reactive, this role will resonate.

Responsibilities

You will be the most senior person in customer support
You are energised by working with a diverse range of investors, from angels and VCs to GPs, LPs and founders, each with different needs, expectations and levels of urgency. Responding to customers is central to the role, but your measure of success is making the experience better.
Be the primary respondent on inbound questions across support and legal/compliance tickets, with the authority and judgement to move deals forward and resolve hard cases without escalation.
Triage with judgement: spot what’s urgent, what’s risky (money or compliance), what can be self-served and what genuinely needs Product, Ops or Compliance, and route accordingly.
Reduce ticket volume by going to the root cause. Identify the patterns, ship the fixes (help centre, macros, UX copy, forms, automations) and feed back to Product and Ops with clarity and conviction. The goal is fewer tickets next quarter than this one.
Support building the AI-first toolkit alongside the rest of the team. Experiment with AI workflows, knowledge management, automation and instrumentation that let a small team handle 10x volume.
Be the internal voice of the customer. When something keeps coming up, you don’t just log it, you advocate for it until it’s fixed, and then you go back to the customer and close the loop.
Set the tone and standards for how Odin shows up to customers. Document what good looks like. Help the team raise the bar.

Who You Are

You take real pride in customer-facing work. You see it as a craft, not a stepping stone, and you’re allergic to “computer says no” responses.
You have at least 7 years of experience in customer-facing operational roles. Direct experience in finance, fintech, fund administration, investor relations or VC operations is a strong plus, because our customers and the questions they ask require domain credibility.
You’re calm and clear under pressure. When customers are stressed and money is on the line, you meet them where they are: confident, peer-level, no apology theatre, no fluff.
You think in systems. When something is painful or repetitive, your instinct is to fix the root cause, not to power through it.
You’re tool-first and AI-fluent. You don’t just talk about AI, you’ve built things with it (a chatbot, a Lovable page, an automation, a workflow, anything). You learn new tools fast and you’re allergic to manual work.
You have high conviction. You’ll push back, you’ll challenge, and you’ll back down when you’re wrong. You’d rather be useful than be liked.
You’re a high-ownership, low-ego team player. You leave ego at the door, you default to “we”, and you raise the bar through how you show up day-to-day.
You can write really well. Tone matters. Our customers are sophisticated, busy and pay close attention.
You want a startup, not a corporate. You can articulate why: high ownership, fast-moving, ambiguous, real impact, real growth, no waiting for permission.

Working at Odin

We’re a London-based team. This is a role where being in the office - working closely with the founders and wider teams - makes a real difference. The speed and intensity we operate at make in-person collaboration crucial, and we expect at least three days per week in the office.

We work hard and care about performance. We also support sustainable output and life outside work.

Benefits

Health: Private health insurance (Vitality), paid sick leave including support for pregnancy loss and fertility treatments, and access to Spill for mental health support
Wellness: £1,000 annual budget for health, therapy or fitness
Parental Leave: Enhanced maternity, adoption, paternity and partner leave
Pension: 4% employer contribution with salary sacrifice options
Time Off: 25 days annual leave, 2 wellness days and flexible bank holidays (33 days total)
Work From Anywhere: Up to 6 weeks per year working from anywhere globally
Birthday Leave: An additional day of leave

Compensation Range: £70K - £100K

Apply Now

Refine Your Search

direct support professional jobs in london, eng

Founding Customer Support Associate

Passenger Assistant for school runs - South East London and Dartford

Receptionist/Administration

Business Support Administrator

Office Assistant

Office Administrator (Part-time - 3 days per week)

Customer Resolutions Support Officer

Key Worker (Transforming Care Prevention and Support Service)

Business Support Officer

Admin Support

Passenger Assistant for school runs - London - now recruiting for September

Personal Assistant to Managing Director

Founding Investor Support

Room Attendant

Project Coordinator

Site Escort

Corporate Receptionist - Part time (19 hours)

Passenger Assistant for school runs - Hounslow and Richmond

Front of House Receptionist

Support Worker

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