It helpdesk specialist, uk Work, Jobs in London, Eng (with Salaries)

IT Helpdesk Specialist, UK
Similarweb —London
- Windows
- Microsoft Office
- Scripting
Senior IT Service Desk Analyst
Realty Income Corporation —London
- Full-time
- Azure
- Computer Science
- Customer service
IT Support Technician (1st/2nd Line)
FAITHORN FARRELL TIMMS LLP —Orpington
- £25,000 - £26,000 a year
- Full-time
- SharePoint
- IT
- In-person
- Bereavement leave
- Sick pay
Quick apply
8d
IT Support Specialist
Flying Tiger Copenhagen —London
- Weekend availability
- Customer service
- Windows
- Analysis skills
IT & AV Support Specialist
Birkbeck University of London —London
- £34,827 - £38,981 a year
- Weekend availability
- Windows
- University
- Classroom experience
- Annual leave
2d
Digital Learning and IT Support Officer
Northchild Education (UK) Ltd —London
- £37,000 - £43,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- University
Quick apply
IT Support Specialist
Pharmaron —Hoddesdon
- Azure
- Computer Science
- Windows
Quick apply
School IT Technician – Feltham (Full Time)
Gridserve Ltd —Feltham
- £32,000 - £34,000 a year
- Full-time
- Microsoft Office
- Computer networking
- SharePoint
Quick apply
6d
Client Services & Support Specialist- London, UK
FXSpotStream —London
- Microsoft Office
- Analysis skills
- Bachelor's degree
14d
Technical Provisioning & Support Specialist
Danescroft Solutions —London
- £25,000 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
Quick apply
7d
IT Infrastructure Apprentice
LSEC —Orpington
- £19,078 - £19,710 a year
- University
- IT
- Annual leave
- Employee assistance programme
Trials Assistant
University College London —London
- £31,904 - £35,575 a year
- Full-time
- Hybrid work
- Administrative experience
- University
- Data entry
- Annual leave
- Employee assistance programme
14d
Graduate Technical Consultant
TAP CXM —London
- £25,000 - £27,500 a year
- Full-time
- Hybrid work
- Sales
- Engineering
- Analysis skills
- Gym membership
Quick apply
1st Line Support Analyst
Aquis Exchange —London
- Hybrid work
- Spanish
- Microsoft Office
- IT
Quick apply
Customer Advisor
Boots —London
- £13.02 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
11h
Digital Website Executive
Foresters Financial —Bromley
- Up to £35,000 a year
- Full-time
- Organisational skills
- Communication skills
- HTML
- Annual leave
- Work from home
12d
Step Into Work: Free Customer Service Training with Employment Support (starts 4th August)
Step Ahead Social Enterprise Community Interest Company —London
- Temporary
- Remote
- Microsoft Word
- Hospitality
- Microsoft Outlook
Quick apply
3d
Member Services Data Administrator
Royal College of General Practitioners —London
- £36,742.50 a year
- Full-time
- Hybrid work
- Customer service
- Patient care
5d
IT Field Engineer
doetaylor ltd —London
- £35,000 - £45,000 a year
- Full-time
- Driving
- Computer networking
- IT
Quick apply
Sales Advisor
Hotel Chocolat —London
- £14.15 an hour
- Part-time
- Hotel
- Café
- Employee discount
7d

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IT Helpdesk Specialist, UK

Similarweb -
London

Apply Now

Job details

Qualifications

MCSA
Windows
Technical support
Microsoft Office
Bash (Unix shell)
IT support
Scripting
Mac OS
IT
SaaS
Communication skills
Python
PowerShell
CompTIA A+
Intune
Help desk

Full job description

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.

Our unique data and solutions empower thousands of customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.

In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

Why this role is important at Similarweb:

At Similarweb, our global workforce is our greatest engine of innovation, and the IT Help Desk is the team that keeps that engine running at peak performance. We aren't looking for "ticket takers"—we are seeking exceptionally skilled IT engineers to help build a dynamic support team.

You'll work closely with IT Engineers and the IT Operations Team to provide efficient, customer-focused support across a wide range of tools, including Google Workspace, Okta, and endpoint management platforms.

This role will be critical in supporting our company-wide 'AI in Motion' initiative. The IT Helpdesk is responsible for enabling and governing the use of core AI tools like Gemini (for personal productivity in Google Workspace), ChatGPT, Base44, and Claude, while ensuring agent identity and security are managed through platforms like Okta's identity framework.

This is a great opportunity for a tech-savvy problem solver who enjoys troubleshooting, learning new technologies, and contributing to process improvements in a dynamic SaaS environment.

Key Responsibilities

1. End-User Support & Resolution

Serve as the primary point of contact for technical support through a ticketing system, chat, and email, ensuring rapid and effective issue resolution.
Provide expert, hands-on, and remote troubleshooting for all end-user devices running macOS and Windows operating systems.
Resolve issues across a critical application stack, including Google Workspace, Okta SSO/MFA, Microsoft 365, and MDM platforms (Jamf, Kandji, Addigy, etc.).
Maintain network connectivity, hardware, peripherals, and Audio/Video Conferencing systems.

2. IT Operations & Lifecycle Management

Execute the full employee lifecycle for IT access: provisioning accounts, access, and devices for new hires, and securely managing offboarding processes.
Manage user identities, groups, and permissions within centralized systems like Okta to ensure least-privilege access.
Maintain a precise and up-to-date IT asset inventory, overseeing the complete lifecycle of laptops, accessories, and software licenses.

3. Process Improvement & Knowledge

Drive process improvements and automation initiatives to enhance the efficiency and quality of IT service delivery.
Create and maintain high-quality internal IT documentation and knowledge base articles.
Collaborate with IT Engineering and Operations teams on projects to elevate the overall employee technology experience.

Desired Skills:

2–4 years of experience in IT support, helpdesk, or similar technical support role.
Strong troubleshooting skills in both MacOS and Windows environments.
Hands-on experience with:
- Google Workspace administration
- Okta or other identity management tools
- Office 365 applications
- MDM solutions (Jamf, Kandji, Intune, etc.)
Familiarity with onboarding/offboarding workflows and lifecycle management.
Basic scripting knowledge (Bash, PowerShell, or Python) — a plus.
Excellent communication and interpersonal skills, with a customer-first mindset.
Ability to work effectively across global teams and time zones.
Experience in a cloud-first, SaaS-heavy, and ISO27001/SOC2-compliant environment preferred. PLUS
Certifications such as CompTIA A+, Google Workspace Administrator, MCSA, or Okta Certified Professional — a plus.

Why you'll love being a Similarwebber:

You'll actually love the product you work with: Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take initiative and create meaningful change within the organization.

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here.

Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. Our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.

Apply Now

Refine Your Search

it helpdesk specialist, uk jobs in london, eng

IT Helpdesk Specialist, UK

Senior IT Service Desk Analyst

IT Support Technician (1st/2nd Line)

IT Support Specialist

IT & AV Support Specialist

Digital Learning and IT Support Officer

IT Support Specialist

School IT Technician – Feltham (Full Time)

Client Services & Support Specialist- London, UK

Technical Provisioning & Support Specialist

IT Infrastructure Apprentice

Trials Assistant

Graduate Technical Consultant

1st Line Support Analyst

Customer Advisor

Digital Website Executive

Step Into Work: Free Customer Service Training with Employment Support (starts 4th August)

Member Services Data Administrator

IT Field Engineer

Sales Advisor

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