Nhs bank staff Work, Jobs in London, Eng (with Salaries)

Trainee Emergency Call Handler - Waterloo/Newham
London Ambulance Service NHS Trust —London
- £30,630 - £33,270 a year
- Full-time
- English
- Travel
- Communication skills
- Annual leave
3d
Bank Staff Nurse
St. Joseph's Hospice —Hackney
- £20.63 - £37.83 an hour
- Weekend availability
- Care experience
- Hospice
- Acute care
- Employee assistance programme
9d
Personal Assistant
Islington GP Federation —London
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
8d
Receptionist - NHS GP Practice
Soho Square General Practice —London
- From £12.71 an hour
- Full-time
- Customer service
- GP surgery experience
- English
- Annual leave
- Sick pay
Quick apply
10d
Receptionist (Bank Hours), Phlebotomy Department
Health Services Laboratories (HSL) —London
- Up to £14.80 an hour
- Microsoft Office
- Front desk
- Communication skills
9d
Research Assistant
University College London —London
- £39,148 - £41,833 a year
- Full-time
- Hybrid work
- Data analysis skills
- Bachelor's degree
- Organisational skills
- Annual leave
- Employee assistance programme
7d
Anaesthetist (Ad-hoc / Bank)
Astrum Medical —London
- From £100 an hour
- Weekend availability
- Patient care
- In-person
- Communication skills
Quick apply
5d
Personal Assistant
Patchwork —London
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Office
- Organisational skills
- Employee assistance programme
Quick apply
Bank Receptionist
Spire Healthcare —Sutton
- Microsoft Outlook
- Customer service
- Communication skills
- Free parking
- Annual leave
1d
Bank Healthcare Assistant
Spire Healthcare —Sutton
- Communication skills
- Free parking
- Annual leave
Pharmacy Dispensing Assistant
Kingston and Richmond NHS Foundation Trust —Kingston upon Thames
- £30,630 - £32,346 a year
- Weekend availability
- Customer service
2d
Mental Health Support Worker - Bank
Epsom and St Helier University Hospitals NHS Trust —Carshalton
- £16.41 - £27.73 an hour
- Part-time
- Patient monitoring
- Customer service
- Communication skills
3d
Administrator
Dolby Vivisol —Redhill
- £27,000 - £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Referral programme
Quick apply
Healthcare Assistant
Priory Group —Hemel Hempstead
- £26,300 a year
- Full-time
- English
- IT
- In-person
- Free parking
- Annual leave
Quick apply
Ward Clerk, Willow Ward
Ashford and St. Peter's Hospitals NHS Foundation Trust —Chertsey
- £26,618 a year
- Weekend availability
- Annual leave
- Employee discount
23h
Healthcare Assistant
Elysium Healthcare —Potters Bar
- £13.11 an hour
- Weekend availability
- Communication skills
- Free parking
- Annual leave
Quick apply
2d
Bank Non-Resident Fellow
The London Clinic —London
- Part-time
- Communication skills
STA - 3002 - Medical Records Administrator
Spire Healthcare —Sutton
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
2d
Personal Assistant to Practice Manager
Bounds Green Group Practice —London
- £30,000 - £33,696 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
7d
Research Project Coordinator
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
11d

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Trainee Emergency Call Handler - Waterloo/Newham

London Ambulance Service NHS Trust -
London

Apply Now

Job details

Full-time
£30,630 - £33,270 a year
3 days ago

Benefits

Annual leave
Company pension

Qualifications

GCSE
English
NVQ
Communication skills
Negotiation

Full job description

DO YOU THRIVE IN A HIGH PRESSURE ENVIRONMENT?

WANT TO BE THE FIRST PERSON SOMEONE SPEAKS TO WHEN THEY CALL FOR AN EMERGENCY AMBULANCE?

BE THE VOICE TO REASSURE AND SUPPORT?

WOULD YOU LIKE TO DEVELOP YOUR CAREER WITH THE LONDON AMBULANCE SERVICE?

IF SO, YOU COULD MAKE A DIFFERENCE!

This is a vital role for the London Ambulance Service, receiving and taking charge of all incoming emergency calls. You are the first point of contact for our callers and patients, some of whom will be distressed, anxious or panicking. Using effective communication, interpersonal and persuasive skills, you will deal with all callers in a professional manner in order to obtain the required essential patient information.

Using the Medical Priority Dispatch System (MPDS), you will obtain an initial assessment of both the patient and the scene in an efficient manner.

Proposed assessment date: w/c 13th July

Proposed interview date: w/c 20th July

Please note you must hold:
Relevant English & Maths Qualifications

As apart of role requirements for the job you will need to provide evidence of a minimum of 3 GCSE’s or equivalent at grade C / 5 or above (including Maths and English, NVQ level 3 in a relevant subject or equivalent). You will need to evidence these qualifications at the conditional offer stage. Failure to provide this recruitment team could lead to your conditional offer being withdrawn.

You must be able to remain calm in an emergency. When people are panicking, your role is to be clear and assertive where required to ensure the caller remains focused. You will need to be able to follow a script and reassure the caller, but also to be firm where necessary about what they need to do.

Our staff are on the end of the line while new life is born into the world and we helped to deliver them. We provide support and reassuring words for someone alone with no one else to turn to. We stay on the line with those who are vulnerable having engaging conversations to find out more information. We are the voice that comforts those who have lost a family member and we are there, 24 hours a day, 7 days a week, 365 days a year.

Following a shift you will need to be able to switch off, which can be hard, especially after dealing with difficult calls. As part of a team, your colleagues are there for you and will help, support and enable you to realise the difference that you have made.

We are one of the world’s busiest ambulance services. We have around 8,000 staff and volunteers in our Service: around 3,300 frontline crews in ambulance stations across London, 500 people in our two 999 control rooms and hundreds of support staff based in our offices across the city.

Working for us is an experience like no other, in a city like no other. Whatever your role you’ll be helping people who need us the most.

Together, we all play a key part in making sure that we can respond to anyone needing our help 24 hours a day, 365 days a year.

We are committed to promoting equal opportunities across everything we do, in terms of employment and training, providing services and our engagement and decision making. We welcome diversity and look for self-motivated, enthusiastic people from all backgrounds who care about making a difference.

What We Can Offer You

Generous NHS Pension Scheme

27 days annual leave plus additional bank holiday leave allocated

MPDS qualification (Nationally recognised triage system used in 45 countries)

NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing

Effectively answer all types of emergency and non-emergency calls made to the 999 Emergency Operations Centre (EOC) from both Health Care Professionals, external agencies and members of the public
Ensure all calls are answered and responded to as laid out in the Trust’s policies and procedures
Be confident in utilising the Computer Aided Dispatch (CAD) system and Medical Priority Dispatch System (MPDS) to accurately enter patient information in an efficient way
Ensure all details are inputted and passed to relevant personnel to ensure appropriate dispatch of resources
Deal with complex, sensitive or contentious information regarding a patient’s condition.
Communicate tactfully and empathetically with callers showing care when handling all calls
Monitor patient incidents to ensure all information is gathered and the patient’s condition has not deteriorated
Maintain effective control of the call to ensure efficient handling time to improve the response to the patient
Remain calm and resilient in a pressurised environment
Be able to modify and adapt communication styles taking into consideration the differing needs of the callers especially in complex situations
Be able to effectively communicate and deal with highly emotional callers, including traumatic incidents such as death
Confident to utilise negotiating skills when handling calls where the caller is abusive or uncooperative
Cover a 24/7 rotating shift pattern
Continually maintain standards and develop through annual education and personal development

Please note that the training for this role will take place in Barking. The role is based at either our Waterloo or Newham and may require travel to other EOC sites subject to the requirements of the service.

In your personal statement, please highlight your motivation to apply for the position as well as your experience and skills that you would bring to the organisation.

You will be required to attend a assessment if your application is longlisted. If successful, you will be invited for an interview.

Please note you must hold:
Relevant English & Maths Qualification

As apart of role requirements for the job you will need to provide evidence of a minimum of 3 GCSE’s or equivalent at grade C / 5 or above (including Maths and English, NVQ level 3 in a relevant subject or equivalent). You will need to evidence these qualifications at the conditional offer stage. Failure to provide this recruitment team could lead to your conditional offer being withdrawn.

Apply Now

Refine Your Search

nhs bank staff jobs in london, eng

Trainee Emergency Call Handler - Waterloo/Newham

Bank Staff Nurse

Personal Assistant

Receptionist - NHS GP Practice

Receptionist (Bank Hours), Phlebotomy Department

Research Assistant

Anaesthetist (Ad-hoc / Bank)

Personal Assistant

Bank Receptionist

Bank Healthcare Assistant

Pharmacy Dispensing Assistant

Mental Health Support Worker - Bank

Administrator

Healthcare Assistant

Ward Clerk, Willow Ward

Healthcare Assistant

Bank Non-Resident Fellow

STA - 3002 - Medical Records Administrator

Personal Assistant to Practice Manager

Research Project Coordinator

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