Specialist it services and support Work, Jobs in London, Eng (with Salaries)

IT Support Specialist
Flying Tiger Copenhagen —London
- Weekend availability
- Customer service
- Windows
- Analysis skills
8d
Digital Learning and IT Support Officer
Northchild Education (UK) Ltd —London
- £37,000 - £43,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- University
Quick apply
Research Support Assistant - EU and International
University College London —London
- £36,433 - £41,833 a year
- Full-time
- Administrative experience
- Contracts
- IT
- Annual leave
- Employee assistance programme
7d
IT Support Specialist
HDR —London
- Full-time
- AutoCAD
- Computer Science
- Windows
Technical Sales Specialist
Chandler CX —Canary Wharf
- £50,020.00 - £80,483.87 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Azure
Quick apply
12d
Technical Support Specialist
MEDIDATA —London
- Microsoft Outlook
- Customer service
- System design
- Annual leave
Immigration Compliance Data Officer
University College London —London
- £31,904 - £35,575 a year
- Full-time
- Administrative experience
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
3d
Analyst – Desktop Support
StepStone Group —London
- Customer service
- Microsoft Office
- Computer networking
Global IT Support Specialist
Playtech —London
- Full-time
- Azure
- Management
- IT
Quick apply
IT Support Specialist I
Market News —London
- £31,000 - £36,000 a year
- Full-time
- Microsoft Access
- Azure
- Software troubleshooting
- Annual leave
- Employee assistance programme
Quick apply
EMEA IT Project Support Specialist
TikTok —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
EUC Engineer
CGI —London
- Full-time
- Customer service
- Windows
- IT
Quick apply
14d
Student Welfare Officer
Mont Rose College of Management & Sciences —Ilford
- £33,000 - £40,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Bachelor's degree
- Free parking
Quick apply
2d
VodafoneThree - Talent Partner - Networks & IT
Vodafone —London
- Full-time
- Hybrid work
- Continuous improvement
- IT
- Leadership
- Employee discount
Client Platform Specialist
EOS —London
- Windows
- Bachelor's degree
- No degree
Quick apply
Technical Administrator
M Group —London
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Technical Specialist, Claude Code
Anthropic —London
- £180,000 - £225,000 a year
- Hybrid work
- Bachelor's degree
- APIs
- Communication skills
- Flexible schedule
9d
Specialist Intelligence Analyst - Resilience and Crisis Team
Quilter —London
- Full-time
- Military
- Analysis skills
- Communication skills
Remote Support Desk Operative
Titchfield Group —Essendon
- £27,500 - £30,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- IT
- Free parking
- Employee discount
Quick apply
5d
People Support Services & Advice Specialist
A2Dominion Group —Ealing
- £43,327 - £46,500 a year
- Monday to Friday
- Hybrid work
- Human resources
- AI
- Communication skills
- Employee discount
Quick apply
4d

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IT Support Specialist

Flying Tiger Copenhagen -
London

Apply Now

Job details

Permanent
8 days ago

Qualifications

Operating systems
Customer service
Windows
Analysis skills
Mac OS
IT
Linux
Communication skills
Time management

Full job description

IT Support Specialist.. Permanent contract 40 hrs per week.

Department: IT Specialist to UK & Ireland

Reports to: Operations Support Manager

Location: Flying Tiger Copenhagen UK Head Office, London

About Us

At Flying Tiger Copenhagen, we don’t design to make products look nice, we design to make people feel good. Creating products that make you smile with the real value in the experiences when we share these products with others.

We are a variety retail concept with over 800 stores across 27 countries. with over 7,000 fantastic employees.

As part of a responsible community, we are committed to sustainability, including sourcing of our materials, to how we operate across our businesses.

What the role is about

The job purpose is to provide technical assistance and support to users and stores across the UK & Ireland. This role involves 1st level of troubleshooting and resolving hardware, software, and network issues to ensure smooth and uninterrupted operations.

This role may require travel to sites across the UK & Ireland where issues cannot be resolved remotely and, on occasion, working outside of standard business hours, including weekends, to ensure uninterrupted service and support for business operations.

As part of the responsibilities is also install, configure, and maintain computer systems and software, as well as educate users on how to effectively utilize technology resources.

Additionally, this role will be responsible for manage the asset management related to the stores & Head Office, ensuring the whole flow is working flawlessly.

Working together with the team on documenting procedures, creating user guides, improvements for the daily basic tasks and providing high level services to the users.

Overall Goals

To consistently deliver a high‑quality, reliable IT support service that enables uninterrupted store and business operations across the UK & Ireland. The role is focused on proactive and responsive service delivery, effective issue resolution, and strong ownership of IT assets, ensuring systems, users, and stores are supported to agreed standards while adhering to established processes and governance.

Duties and responsibilities

Key Responsibilities

Providing technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively

Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions

Installing, configuring, and maintaining computer systems, software, and peripherals to ensure optimal performance and security

Assisting with the setup and deployment of new devices, including computers, printers, and mobile devices

Managing user accounts and access permissions, ensuring data security and compliance with company policies

Responding to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions

Managing and supporting End-to-End Store hardware Asset Management Life Cycle and governance according to infrastructure definition

Support the whole flow regarding Store Creation/Move/Closing, participating in projects and/or internal improvements.

Skills and experience

Technical Proficiency:

Understanding of hardware, software, and networking concepts.

Proficiency in troubleshooting desktops, laptops, printers, and other peripherals.

Knowledge of operating systems such as Windows, macOS, and Linux.

Familiarity with common business software applications and their configurations.

Customer Service Orientation:

Excellent communication skills to interact effectively with users of varying technical expertise.

Patience and empathy to understand user concerns and provide solutions in a courteous manner.

Ability to manage difficult situations calmly and professionally.

Willingness to go above and beyond to ensure user satisfaction.

Problem-Solving Skills:

Strong analytical skills to diagnose technical issues accurately and efficiently.

Ability to follow systematic troubleshooting processes to resolve problems.

Creative problem-solving abilities to find innovative solutions to complex issues.

Attention to detail to ensure all aspects of a problem are addressed and resolved.

Time Management and Prioritization:

Ability to manage multiple tasks and prioritize them based on urgency and impact.

Time management skills to handle a high volume of incoming requests while meeting service level agreements (SLAs).

Efficient task prioritization to ensure critical issues are addressed promptly.

Documentation and Knowledge Management:

Proficiency in documenting support requests, troubleshooting steps, and solutions accurately and comprehensively.

Organization skills to maintain a knowledge base of common issues and their resolutions for future reference.

Ability to create user-friendly documentation and guides to help users resolve basic issues independently.
Teamwork and Collaboration:
Collaboration skills to work effectively with other service desk team members and IT departments.

Willingness to share knowledge and expertise with colleagues to improve overall team performance.

Ability to escalate complex issues to appropriate teams or specialists while providing necessary information and context.

Continuous Learning and Adaptability:

Eagerness to stay updated with new technologies, products, and industry best practices.

Willingness to pursue certifications and attend training sessions to enhance skills and knowledge.

Adaptability to changes in technology and organizational processes.

Apply Now

Refine Your Search

specialist it services and support jobs in london, eng

IT Support Specialist

Digital Learning and IT Support Officer

Research Support Assistant - EU and International

IT Support Specialist

Technical Sales Specialist

Technical Support Specialist

Immigration Compliance Data Officer

Analyst – Desktop Support

Global IT Support Specialist

IT Support Specialist I

EMEA IT Project Support Specialist

EUC Engineer

Student Welfare Officer

VodafoneThree - Talent Partner - Networks & IT

Client Platform Specialist

Technical Administrator

Technical Specialist, Claude Code

Specialist Intelligence Analyst - Resilience and Crisis Team

Remote Support Desk Operative

People Support Services & Advice Specialist

I want to receive the latest job alerts for specialist it services and support in london, eng

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