Team leader Work, Jobs in London, Gtl (with Salaries)

Customer Experience Team Leader
SwiftSwitch —London
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
Team Leader
Atlas Hotels —Greenwich
- £14.95 an hour
- Customer service
- Hotel
- Continuous improvement
- Employee discount
- Referral programme
Quick apply
1d
Team Leader
Change Grow Live —Newham
- £36,101.10 - £38,114.53 a year
- Management
- Annual leave
- Employee discount
8d
Front of House Team Leader
atis —London
- £14.50 an hour
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
14d
Part Time Team Leader
Rhythm Kitchen —London
- £13.50 an hour
- Part-time
- Customer service
- Organisational skills
- In-person
- Employee discount
Quick apply
10d
Retail Team Leader
Warner Bros. Discovery —London
- £16.80 an hour
- Weekend availability
- Leadership
- Communication skills
- Employee discount
Customer Service Team Leader
Provide Care Solutions LTD —Greenford
- £43,000 a year
- Full-time
11d
Team Leader
South London and Maudsley NHS Foundation Trust —London
- £58,133 - £65,261 a year
- Full-time
- Patient care
1h
Team Leader
Accordia Care —Epsom
- £35,468 a year
- 12 hour shift
- Free parking
Quick apply
7d
Team Leader (Full Time)
Globe Court Care Home —London
- £13.50 an hour
- Full-time
- In-person
- Care plans
- Leadership
- Free parking
Quick apply
Team Leader
Home Bargains —London
- £32,032 - £35,032 a year
- Part-time
- Supervising experience
- Store discount
- Annual leave
Quick apply
12d
Driver / Waste Clearance Team leader
MM Rubbish Clearance Ltd —Islington
- £150 a day
- 8 hour shift
- Sales
- Driving
- Construction
- Flexible schedule
Quick apply
5d
Security and Enforcement Team Leader
Amulet —Poplar
- £18.90 an hour
- Management
- Computer literacy
- English
- Annual leave
Quick apply
6d
Office Team Leader
Williams Lea —London
- £36,000 a year
- Full-time
- Management
- In-person
- Leadership
- Referral programme
Clearance Team Leader
Woolmer Environmental Services —Welwyn Garden City
- £130 - £150 a day
- 8 hour shift
Quick apply
11d
Team Leader
Gail's —London
- £13.80 - £14.60 an hour
- Full-time
- Leadership
- Employee assistance programme
- Referral programme
Hospitality Team Leader, Wembley Stadium
Delaware North —Wembley
- Weekend availability
- English
- No degree
- IT
- Flexible schedule
Gardener Team Leader
E-Gardens —Hampstead
- £18.50 - £20.00 an hour
- Full-time
- Team management
- Power tools
- Hand tools
Quick apply
9d
Team Leader
Flying Tiger Copenhagen —Westfield Stratford City
- Leadership
- Communication skills
Team Leader
Silver Birch Care Holdings —Barnet
- £17.10 an hour
- Weekend availability
- Childcare
- Driving
- Employee assistance programme
- Referral programme

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Customer Experience Team Leader

SwiftSwitch -
London

Quick apply

Job details

£35,000 - £40,000 a year

Benefits

Gym membership

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Complaint handling
Microsoft Office
Mentoring
Telecommunication
Leadership
Communication skills

Full job description

Customer Experience Team Leader

About Us:

We’re a fast-growing utilities consultancy based in Shoreditch. Partnering with over 50 leading suppliers, we help businesses reduce their costs across energy, payments, telecoms, waste, and water.

As we scale, delivering a seamless and high-quality customer experience is critical to our success. We’re now looking for a Customer Experience Team Leader to support and develop our Customer Liaison team.

The Role:

This is a hands-on leadership role responsible for managing the day-to-day performance of our Customer Liaison Advisors.

You will act as the bridge between customers, suppliers, and internal teams, taking ownership of escalations, improving processes, and driving a culture of accountability and continuous improvement.

This role would suit someone with experience in utilities or a similar high-volume, customer-focused environment, who is confident leading a team.

What You’ll Do:

Lead, coach and develop a team of Customer Liaison Advisors, creating a high-performance and accountable team culture
Set clear expectations and KPIs, regularly reviewing performance and providing structured feedback and support
Act as the escalation point for complex customer issues, supporting your team to resolve challenges effectively
Support onboarding, training, and ongoing development of team members to improve capability and confidence
Oversee contract processing and submissions, ensuring accuracy, compliance, and deadlines are met
Build strong relationships with suppliers and internal teams to ensure a smooth customer journey
Identify recurring issues and implement process improvements to enhance team efficiency and customer experience
Ensure CRM accuracy, compliance and data protection standards are consistently maintained

Requirements

Requirements:

Previous experience in a customer service, customer experience, or liaison role (essential)
Experience managing or mentoring a team in a fast-paced environment (essential)
Experience within utilities, energy, telecoms, or a similar brokerage environment (beneficial but not essential)
Strong understanding of handling complaints, escalations, and customer journeys end-to-end
Excellent communication and interpersonal skills, with the ability to manage difficult conversations
Highly organised with strong attention to detail, particularly around contracts and processes
Confident using CRM systems and Microsoft Office (Excel, Outlook, Word)

Benefits

£35-40k basic salary per year (dependent on experience)
Supportive and collaborative team environment
Clear progression opportunities as the business continues to scale
Fun, sociable office environment in Shoreditch
Free gym membership, regular socials, and Christmas shutdown

Quick apply

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team leader jobs in london, gtl

Customer Experience Team Leader

Team Leader

Team Leader

Front of House Team Leader

Part Time Team Leader

Retail Team Leader

Customer Service Team Leader

Team Leader

Team Leader

Team Leader (Full Time)

Team Leader

Driver / Waste Clearance Team leader

Security and Enforcement Team Leader

Office Team Leader

Clearance Team Leader

Team Leader

Hospitality Team Leader, Wembley Stadium

Gardener Team Leader

Team Leader

Team Leader

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