Call handler Work, Jobs in London (with Salaries)

Trainee Emergency Call Handler
London Ambulance Service NHS Trust —London
- £27,129 - £32,346 a year
- Full-time
- Travel
- Communication skills
- Annual leave
5d
Project Support Officer
London Fire Brigade —London
- £43,636 - £49,961 a year
- Hybrid work
- Human resources
- Recruiting
- Employee discount
3d
Claims Handler
4th Dimension Innovation Ltd —Egham
- £24,500 - £26,000 a year
- Full-time
- Hybrid work
- Computer skills
Quick apply
14d
Claims Handler
Gallagher —London
- Microsoft Word
- Employee stock purchase plan
- Life insurance
Customer Service Representative
Perfect Reception —Gravesend
- £12.71 an hour
- Part-time
- Bilingual
- Computer literacy
- English
Quick apply
Large Loss Claims Handler
Zego —London
- Hybrid work
- Mentoring
- Training & development
- Communication skills
Quick apply
12d
Insurance Claims Call Handler (3-Month Fixed-Term Contract)
Rightpath Insurance Solutions Limited —Basildon
- From £22,500 a year
- Full-time
- Computer literacy
- Data entry
- In-person
Quick apply
6d
Claims Governance Complaints Handler
The Granite Group —Sevenoaks
- £29,000 - £35,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Flexible schedule
Quick apply
10d
Major Loss Claims Handler - Catastrophic Injury
Hastings Direct —London
- Full-time
- Hybrid work
- Mentoring
- Training & development
- Communication skills
- Annual leave
Team Leader 1st Line Patient Services
Lloyds Clinical —Harlow
- £35,500 a year
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
14d
Counter Fraud Motor Claims Handler
The Granite Group —Sevenoaks
- £26,350 - £34,800 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Flexible schedule
Quick apply
13d
Motor Claims Handler
Fan Cars Ltd —London
- £25,000 - £28,000 a year
- Full-time
- Computer literacy
- Data entry
- Organisational skills
Quick apply
Complaints Manager
Zego —London
- Hybrid work
- Continuous improvement
- Team management
- Training & development
Quick apply
10d
Insurance Account Handler
National Pharmacy Association —St Albans
- Full-time
- Hybrid work
- Communication skills
Quick apply
Account Manager
Gallagher —London
- Communication skills
- Employee stock purchase plan
- Life insurance
Senior Commercial Account Handler
JMG Group —Sutton
- Full-time
- Quality control
- Communication skills
- Referral programme
Quick apply
Senior Motor Claims Handler
Rapid Auto Assist Ltd —Chigwell
- £28,000 - £33,000 a year
- Full-time
- Continuous improvement
- Mentoring
- In-person
Quick apply
4d
Commercial Motor Broker Support
Brown & Brown —Orpington
- Full-time

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Project Support Officer
London Fire Brigade —London
Staff discount scheme including access to Blue Light Card retail and hospitality discounts. As a project Support Officer within the LFB New HQ Project Team, you…
£43,636 - £49,961 a year
3d
Part-time Support Officer
Southwark Council —London
Please note that these dates are subject to change. You will be supporting highly vulnerable residents over the phone and via email, which includes advising…
5d

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call handler jobs near london

Trainee Emergency Call Handler

London Ambulance Service NHS Trust -
London

Apply Now

Job details

Full-time
£27,129 - £32,346 a year
5 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Triage
GCSE
NVQ
Patient record updating
Communication skills

Full job description

DO YOU THRIVE IN A HIGH PRESSURE ENVIRONMENT?

WANT TO BE THE FIRST PERSON SOMEONE SPEAKS TO WHEN THEY CALL FOR AN EMERGENCY AMBULANCE? BE THE VOICE TO REASSURE AND SUPPORT?

WOULD YOU LIKE TO DEVELOP YOUR CAREER WITH THE LONDON AMBULANCE SERVICE? IF SO, YOU COULD MAKE A DIFFERENCE!

This is a vital role for the London Ambulance Service, receiving and taking charge of all incoming emergency calls. You are the first point of contact for our callers and patients, some of whom will be distressed, anxious or panicking. Using effective communication, interpersonal and persuasive skills, you will deal with all callers in a professional manner in order to obtain the required essential patient information.

Using the Medical Priority Dispatch System (MPDS), you will obtain an initial assessment of both the patient and the scene in an efficient manner. You will also be responsible for accurately recording essential patient information in a precise and timely manner.

Please note you must hold:
Relevant English & Maths Qualification

As apart of role requirements for the job you will need to provide evidence of a minimum of 3 GCSE’s or equivalent at grade C / 5 or above (including Maths and English, NVQ level 3 in a relevant subject or equivalent).You will need to evidence these qualifications at the conditional offer stage.Failure to provide this recruitment team could lead to your conditional offer being withdrawn.

Proposed assessment date: w/c 7th July, Proposed interview date: w/c 14th July

You must be able to remain calm in an emergency. When people are panicking, your role is to be clear and assertive where required to ensure the caller remains focused. You will need to be able to follow a script and reassure the caller, but also to be firm where necessary about what they need to do.

Our staff are on the end of the line while new life is born into the world and we helped to deliver them. We provide support and reassuring words for someone alone with no one else to turn to. We stay on the line with those who are vulnerable having engaging conversations to find out more information. We are the voice that comforts those who have lost a family member and we are there, 24 hours a day, 7 days a week, 365 days a year.

Following a shift you will need to be able to switch off, which can be hard, especially after dealing with difficult calls. As part of a team, your colleagues are there for you and will help, support and enable you to realise the difference that you have made.

We are one of the world’s busiest ambulance services. We have around 8,000 staff and volunteers in our Service: around 3,300 frontline crews in ambulance stations across London, 500 people in our two 999 control rooms and hundreds of support staff based in our offices across the city.

Working for us is an experience like no other, in a city like no other. Whatever your role you’ll be helping people who need us the most.

Together, we all play a key part in making sure that we can respond to anyone needing our help 24 hours a day, 365 days a year.

We are committed to promoting equal opportunities across everything we do, in terms of employment and training, providing services and our engagement and decision making. We welcome diversity and look for self-motivated, enthusiastic people from all backgrounds who care about making a difference.

What We Can Offer You

Training Salary of £ 27,129 p.a inc (Pro rata)

Generous NHS Pension Scheme

27 days annual leave plus additional bank holiday leave allocated

MPDS qualification (Nationally recognised triage system used in 45 countries)

NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing

Effectively answer all types of emergency and non-emergency calls made to the 999 Emergency Operations Centre (EOC) from both Health Care Professionals, external agencies and members of the public
Ensure all calls are answered and responded to as laid out in the Trust’s policies and procedures
Be confident in utilising the Computer Aided Dispatch (CAD) system and Medical Priority Dispatch System (MPDS) to accurately enter patient information in an efficient way
Ensure all details are inputted and passed to relevant personnel to ensure appropriate dispatch of resources
Deal with complex, sensitive or contentious information regarding a patient’s condition.
Communicate tactfully and empathetically with callers showing care when handling all calls
Monitor patient incidents to ensure all information is gathered and the patient’s condition has not deteriorated
Maintain effective control of the call to ensure efficient handling time to improve the response to the patient
Remain calm and resilient in a pressurised environment
Be able to modify and adapt communication styles taking into consideration the differing needs of the callers especially in complex situations
Be able to effectively communicate and deal with highly emotional callers, including traumatic incidents such as death
Confident to utilise negotiating skills when handling calls where the caller is abusive or uncooperative
Cover a 24/7 rotating shift pattern
Continually maintain standards and develop through annual education and personal development

Please note that the training for this role will take place in Barking. The role is based at either our Waterloo or Newham and may require travel to other EOC sites subject to the requirements of the service.

In your personal statement, please highlight your motivation to apply for the position as well as your experience and skills that you would bring to the organisation.

You will be required to attend a assessment if your application is longlisted. If successful, you will be invited for an interview.

Please note you must hold:
Relevant English & Maths Qualification

As apart of role requirements for the job you will need to provide evidence of a minimum of 3 GCSE’s or equivalent at grade C / 5 or above (including Maths and English, NVQ level 3 in a relevant subject or equivalent). You will need to evidence these qualifications at the conditional offer stage. Failure to provide this recruitment team could lead to your conditional offer being withdrawn.

Apply Now

Refine Your Search

call handler jobs in london

Trainee Emergency Call Handler

Project Support Officer

Claims Handler

Claims Handler

Customer Service Representative

Large Loss Claims Handler

Insurance Claims Call Handler (3-Month Fixed-Term Contract)

Claims Governance Complaints Handler

Major Loss Claims Handler - Catastrophic Injury

Team Leader 1st Line Patient Services

Counter Fraud Motor Claims Handler

Motor Claims Handler

Complaints Manager

Insurance Account Handler

Account Manager

Senior Commercial Account Handler

Senior Motor Claims Handler

Commercial Motor Broker Support

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