Call handler Work, Jobs in London (with Salaries)

Complaints handler
Allianz —Croydon
- Full-time
- Customer service
- Microsoft Office
- Machine learning
Claims Handler
Gallagher —London
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Employee stock purchase plan
- Life insurance
Operational Resilience Vetting Administrator
London Fire Brigade —London
- £36,723 - £44,085 a year
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Employee discount
4h
Third Party Claims Handler
marshmallow —London
- Full-time
Sales/Operations Assistant
Fromagerie Beillevaire UK —London
- Full-time
- Microsoft Excel
- English
- Microsoft Office
- Employee discount
Quick apply
5h
Claims Handler
Markel International Services Ltd —Croydon
- Monday to Friday
- Hybrid work
- Travel
- Organisational skills
- Communication skills
- Flexible schedule
Quick apply
3d
Professional Indemnity Claims Handler
Gallagher Bassett —London
- Remote
- Communication skills
- Negotiation
- Employee stock purchase plan
- Life insurance
NILO Resilience Manager
London Fire Brigade —London
- £56,071 - £72,807 a year
- Hybrid work
- Presentation skills
- IT
- Communication skills
- Employee discount
14d
Credit Hire / TPPD Handler
marshmallow —London
- Full-time
- Hybrid work
Counter Fraud Claims Handler
The Granite Group —Sevenoaks
- £26,350 - £34,800 a year
- Full-time
- Hybrid work
- Organisational skills
- Negotiation
- Flexible schedule
Quick apply
Learning Support and Resilience Officer - Neurodiversity Support
London Fire Brigade —London
- £43,636 - £49,961 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee discount
7d
Claims Handler
Progress Vehicle Management —Sevenoaks
- From £27,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Free parking
- Annual leave
Quick apply
Account Manager
Gallagher —London
- Customer service
- Communication skills
- Employee stock purchase plan
- Life insurance
3d
Customer Service Advisor
Warwick Estates —Harlow
- £24,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
7d
Insurance Claims Handler
Rightpath Insurance Solutions Limited —Basildon
- From £24,000 a year
- Full-time
- Organisational skills
- In-person
- Time management
Quick apply
3d
Senior Assistance Coordinator
Healix International —Esher
- Full-time
- English
- Communication skills
- Annual leave
- Employee discount
Quick apply
Senior Commercial Account Handler
JMG Group —Sutton
- Full-time
- Communication skills
- Referral programme
Quick apply
New Business Project Manager
Gallagher —London
- Analysis skills
- Communication skills
- Employee stock purchase plan
- Life insurance

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Receptionist
IMC Medical Center —Shoreditch
Answer incoming phone calls using proper phone etiquette and direct them accordingly. Greet visitors and clients in a courteous and professional manner.
£15 an hour
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1d
Reception Team Member - Part Time
Travelodge —London
Your job will be to welcome the guests to the hotel, checking them in, doing cash and banking procedures, regular fire & safety walks and even helping the wider…
£12.71 an hour
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Complaints handler

Allianz -
Croydon

Apply Now

Job details

Full-time

Qualifications

Customer service
GCSE
Microsoft Office
Machine learning

Full job description

Reporting to: Customer Service Manager

Department: Customer Service

About the role

We’re looking for someone who is passionate about offering the a highest level of customer service including taking ownership when talking to customers over the phone and by email. You will be tasked to resolve customer complaints across multiple lines of business including Travel Insurance, Roadside Assistance, Home Emergency.

Hours
Thirty-five hours per week, Monday to Friday between the hours of 8am and 6pm. These hours may vary in line with business needs

What you will do

Key Responsibilities

Answer inbound customer calls and emails as per the daily schedule
Handling difficult conversations in a sensitive and professional manner with customers over the telephone
Record all complaints accurately on to the complaint management system, in line with FCA timescales and department SLAs, including keeping a log of all activity with comprehensive and accurate notes
Ownership of complaint casework, including but not linted to;

•

Ensuring that customers are responded to in a timely manner
Complaints are fully investigate, working with other parties where required
Making decisions to fully resolve the customer complaint with a focus on quality
Work in an organised fashion to ensure productivity and effective case management.
Write customer facing letters, including a ‘Final Response Letter’ when closing a complaint.
Work to ensure that the highest level of service is consistently delivered to the customer.
Achieve individual productivity and quality targets and SLA’s set by your manager.
Adhere to TCF, DPA, and Financial Conduct Authority (FCA) guidelines, specifically dispute resolution (DISP), expanding to new Consumer Duty rules and regulations coming in 2023
To escalate issues, where appropriate, to the Customer Service Team Manager with recommendations of action to be taken
AI Readiness- Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

What you will bring

The following are essential:

Professional appearance in-line with a corporate environment
Good standard of general education; English and Maths A-C GCSE or equivalent
A proven track record of delivering high standards of customer care in a similar role
Experience of dealing with high level customer complaints
Excellent letter writing skills, telephone manner and attention to detail
Organised with strong administration skills
PC literate and well versed in using MS Office packages, such as Word
Ability to problem solve autonomously or as part of a team
Self-motivated and enthusiastic
Flexible, with the ability to adapt to changing requirements
Able to work under pressure in order to meet strict work timescales

The following attributes are desirable:

A’ Levels or equivalent
Insurance/Motor background experience
Dealing with customer complaints
Working knowledge of the FCA

How We Hire then below it Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered.

101337 | Customer Services Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

Apply Now

Refine Your Search

call handler jobs in london

Complaints handler

Claims Handler

Operational Resilience Vetting Administrator

Third Party Claims Handler

Sales/Operations Assistant

Claims Handler

Professional Indemnity Claims Handler

NILO Resilience Manager

Credit Hire / TPPD Handler

Counter Fraud Claims Handler

Learning Support and Resilience Officer - Neurodiversity Support

Claims Handler

Account Manager

Customer Service Advisor

Insurance Claims Handler

Senior Assistance Coordinator

Senior Commercial Account Handler

New Business Project Manager

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