Local authority liaison Work, Jobs in London (with Salaries)

Resident Liaison Officer
Sureserve —East London
- £30,000 - £35,000 a year
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Resident Liaison Officer
Aaron Services —East London
- £30,000 - £35,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Temporary Accommodation Placement Officer
Civic Recruitment Limited —Waltham Forest
- £173.31 a day
- Hybrid work
- Communication skills
Quick apply
14d
Pastoral and Attendance Assistant
Minerva Virtual Academy —London
- £28,000 a year
- Full-time
- Remote
- Organisational skills
- Communication skills
- School
8d
Advice Line Co-ordinator
Food Alert —London
- Microsoft Word
- Salesforce
- Data analysis skills
Senior Vice President, Regional Operations
CULTURAL EXPERIENCES ABROAD LLC —London
- £145,000 a year
- Full-time
- Management
- English
- Master's degree
Quick apply
Housing & Welfare Officer
The Charterhouse —London
- £35,000 - £38,000 a year
- Full-time
- Organisational skills
- IT
- In-person
Quick apply
14h
Facilities Co-ordinator
DNDisturb Ltd —South West London
- £32,000 - £35,000 a year
- Full-time
- English
- Administrative experience
- Supervising experience
Quick apply
1d
Head of Operations
Sessions —London
- £65,000 - £75,000 a year
- Hybrid work
- Hospitality
- Restaurant management
- English
- Employee assistance programme
Quick apply
Medical Information Specialist - Afterhours
EVERSANA —London
- Weekend availability
- Remote
- Microsoft Word
- Computer literacy
- English
Quick apply
Project Officer-Housing
Civic Recruitment Limited —Waltham Forest
- £34.03 an hour
- Temporary
- Data analysis skills
- Research
- Microsoft Office
Quick apply
Operations Manager
Equans —Edmonton
- Full-time
- Computer literacy
- Computer skills
- Annual leave
- Employee assistance programme
Content Operations Manager
Deltatre —London
- £26,000 - £42,000 a year
- Full-time
- English
- Continuous improvement
- Mentoring
Quick apply
Peer Advocate Worker
SPEAR London —London
- £17,968 a year
- Part-time
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Maintenance Co-ordinator
Stef & Philips —London
- £30,000 - £33,000 a year
- Full-time
- Microsoft Word
- Customer service
- Writing skills
- Referral programme
Quick apply
Lease Advisory - Associate Partner
Carter Jonas —London
- Full-time
- Business development
- Team management
- Annual leave
- Referral programme
Regional People Lead, EMEA
Duolingo —London
- £124,395 - £186,592 a year
- Management
- Recruiting
- Contracts
2d
Executive Liaison Support Supervisor
Civic Recruitment Limited —Basildon
- £29.50 an hour
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
7d
Head of Compliance & Deputy MLRO
OANDA —London
- Full-time
- Bachelor's degree
- Business
- Communication skills
6d
Cessation of Duty (COD) Officer
Civic Recruitment Limited —Enfield
- £31 an hour
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
Quick apply

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Resident Liaison Officer

Sureserve -
East London

Quick apply

Job details

£30,000 - £35,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Driving Licence
Stakeholder collaboration
Client engagement
Stakeholder liaison
Microsoft Office Suite
Complaint handling
Tenant engagement
Customer interaction
Communication skills

Full job description

At Sureserve Energy Services UK, excellence is not just an expectation; it's our standard. We are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather.

We are looking for a proactive and customer-focused Resident Liaison Officer (RLO) to act as the bridge between our operational teams, clients, and residents throughout the delivery of retrofit and energy efficiency projects. You'll be responsible for building trust, coordinating appointments, resolving issues, and ensuring projects progress smoothly while maintaining a positive experience for residents at every stage.

What You'll Be Doing

Acting as the primary point of contact between residents and service delivery teams, ensuring clear, accurate and effective communication throughout projects.
Building positive relationships with residents and fostering trust between the business, clients and local communities.
Explaining project processes, planned works, retrofit measures and the benefits these improvements will provide.
Working closely with Project Managers, Contract Managers, Contract Delivery Managers, planners, subcontractors, clients and office teams to support successful project delivery.
Coordinating and scheduling appointments for surveys, installations and other project milestones, keeping all parties informed of progress.
Managing resident enquiries, complaints and concerns professionally and empathetically, escalating where appropriate and ensuring issues are followed through to resolution.
Supporting customer satisfaction monitoring activities and contributing positively to performance outcomes.
Maintaining accurate and up-to-date records of resident interactions, appointments, services requested and project outcomes.
Providing resident feedback and insights to management to help drive continuous service improvement.
Ensuring compliance with company policies, procedures and service standards.
Collaborating with planning and operational teams to maximise workforce productivity and minimise cancelled or missed appointments.

Essential Skills & Experience

Strong administration, organisation and attention to detail.
Excellent verbal and written communication skills.
Customer-focused with strong problem-solving abilities.
Able to work independently, use initiative and manage competing priorities.
Resilient and professional in a fast-paced environment.
Confident using IT systems and Microsoft Office.
Calm and effective when handling challenging situations.
Approachable, professional and skilled at building relationships with stakeholders.
Flexible approach to working hours when required.
Full UK driving licence and willingness to travel.

Desirable

Previous experience working on government-funded or grant-funded schemes.
Experience working with housing associations, local authorities or social housing providers.
Knowledge of retrofit and energy efficiency measures, including insulation, ventilation, solar PV, heating systems and wider home energy improvements.
Understanding of safeguarding and supporting vulnerable residents.

What we offer:

£30,000 to £35,000 + Company van and fuel card (business use)
29 days annual leave (includes statutory bank holidays and Christmas/New Year closure).
Employer-contributed pension scheme
Enhanced Maternity/Paternity leave, Flexible Benefits (Bike to Work, Health Shield care plan), and Employee Assistance Program.

Quick apply

Refine Your Search

local authority liaison jobs in london

Resident Liaison Officer

Resident Liaison Officer

Temporary Accommodation Placement Officer

Pastoral and Attendance Assistant

Advice Line Co-ordinator

Senior Vice President, Regional Operations

Housing & Welfare Officer

Facilities Co-ordinator

Head of Operations

Medical Information Specialist - Afterhours

Project Officer-Housing

Operations Manager

Content Operations Manager

Peer Advocate Worker

Maintenance Co-ordinator

Lease Advisory - Associate Partner

Regional People Lead, EMEA

Executive Liaison Support Supervisor

Head of Compliance & Deputy MLRO

Cessation of Duty (COD) Officer

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