Resident liaison officer Work, Jobs in London (with Salaries)

Resident Liaison Officer
Bailey & Bowes Recruitment —Camden Town
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Administrative experience
- Contracts
Quick apply
4h
Resident Liaison Officer (LSE)
PA Housing —London
- £34,141 - £35,591 a year
- Call to connect
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
12d
Resident Liaison Officer
Equans —Croydon
- Full-time
- Customer service
- Maintenance
- Administrative experience
- Annual leave
- Employee discount
Resident Liaison Officer / RLO
GNA Group —Brent
- £35,000 - £40,000 a year
- Full-time
- Data entry
- Contracts
- In-person
Quick apply
13d
Resident Liaison Officer
United Infrastructure —London
- Full-time
Quick apply
Resident Liaison Officer
PiLON —London
- Up to £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- First Aid Certification
- Referral programme
Quick apply
Senior Resident Liaison Officer
PiLON —London
- Full-time
- Customer service
- Communication skills
- Referral programme
Quick apply
Planned Delivery Resident Liaison Manager
The Guinness Partnership —London
- £53,773 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Apprentice Resident Liaison Officer
Equans —Haringey
- £21,000 - £25,000 a year
- Full-time
- Driving
- Communication skills
- Annual leave
- Employee discount
Resident Liaison Officer
Mears Group —Thurrock
- Up to £30,614.78 a year
- Customer service
- Communication skills
- Annual leave
- Employee discount
5d
Resident Liaison Officer
SER Contractor —London
- £25,000 - £35,000 a year
- Full-time
- Sales
- Salesforce
- Microsoft Office
Quick apply
Client Resident Liaison Officer - Social Housing
Sureserve —Dartford
- £28,000 - £32,000 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Temporary Accommodation Supply Officer
London Borough of Camden —London
- £42,221 - £47,940 a year
- Full-time
Customer Liaison Officer
PiLON —London
- Up to £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- First Aid Certification
- Referral programme
Quick apply
Project Officer Housing – 1 Year Fixed Term Contract
Tandridge District Council —Oxted
- £41,239 - £45,637 a year
- Microsoft Office
- Administrative experience
- Organisational skills
- Work from home
- Employee discount
9d
duty shift manager
Mitie —London
- £18.55 an hour
- Full-time
- English
- Communication skills
8d
Senior SEN Officer
London Borough of Camden —London
- £46,006 a year
- Full-time
- Leadership
- Annual leave
Customer Care Officer
United Infrastructure —Brentwood
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Communication skills
Quick apply
Principal Planning Policy Officer (Maternity Cover)
East Herts Council —Hertford
- £44,804 - £54,189 a year
- Call to connect
- Project management
- Negotiation
- Time management
- Free parking
- Annual leave
Trees and Landscape Officer
Richmond and Wandsworth Councils —London
- £37,602 - £45,564 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply
2d

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Resident Liaison Officer

Bailey & Bowes Recruitment
Camden Town

Quick apply

Job details

Permanent | Full-time
£32,000 - £35,000 a year
4 hours ago

Benefits

Company pension

Qualifications

Customer service
Administrative experience
Contracts
IT
Roofing
Communication skills

Full job description

Resident Liaison Officer (RLO) – Camden

Benefits Package:

Salary: £35,000 per annum
Monday to Friday, 8:00am – 5:00pm
Site-based role in Camden
25 days holiday + Bank Holidays
Pension Scheme
Company mobile phone and laptop
Training and development opportunities
Career progression available
Supportive and established team environment

About the Company

We are a leading property maintenance and refurbishment contractor delivering planned works and regeneration projects across London and the South East. Working in partnership with local authorities and housing associations, we are committed to delivering high-quality projects while providing excellent customer service to residents.

Due to continued growth, we are seeking an experienced Resident Liaison Officer to join our team on a long-term social housing contract in Camden.

Role Overview

As a Resident Liaison Officer, you will act as the key link between residents, site teams, and the client, ensuring clear communication throughout planned maintenance and refurbishment works. You will be responsible for keeping residents informed, resolving concerns, arranging access, and maintaining a positive customer experience throughout the project lifecycle.

This is a full-time, site-based position in Camden.

Key Responsibilities

Act as the primary point of contact for residents throughout refurbishment and planned maintenance works.
Build positive relationships with residents, client representatives, and operational teams.
Conduct resident consultations, home visits, and satisfaction surveys.
Communicate project timelines, access requirements, and programme updates.
Manage resident queries, complaints, and concerns efficiently and professionally.
Coordinate appointments and access arrangements between residents and site teams.
Support vulnerable residents and ensure individual requirements are met.
Maintain accurate records of resident interactions and project progress.
Assist with reducing no-access issues and improving resident engagement.
Attend site meetings and provide updates on resident feedback and satisfaction levels.
Ensure all resident communications are delivered in line with company and client standards.

Essential Experience

Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar.
Experience working within social housing, planned maintenance, refurbishment, or construction projects.
Excellent communication and interpersonal skills.
Strong customer service and conflict resolution abilities.
Good IT and administrative skills.
Ability to build trust and rapport with residents from diverse backgrounds.
Organised and able to manage multiple tasks effectively.

Desirable Experience

Experience working on planned works contracts for housing associations or local authorities.
Knowledge of kitchen & bathroom programmes, external refurbishments, roofing, retrofit, or decarbonisation projects.
Customer service or housing-related qualifications.

Location

Camden, London (Site Based)

Salary

£35,000 per annum

Reference

BB1

Pay: £32,000.00-£35,000.00 per year

Work Location: In person

Quick apply

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