Concierge Work, Jobs in London Sw20 (with Salaries)

Virtual Concierge
Soho House & Co. —London
- Remote
- Hospitality
- Salesforce
- Hotel
- Employee discount
Quick apply
Day Concierge
Rendall & Rittner —London
- £30,000 - £32,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Referral programme
12d
Concierge (Casual Hours)
Chelsea Bridge Wharf RTM Company Limited —London
- £16 - £17 an hour
- Part-time
- Customer service
- Communication skills
Quick apply
Concierge Officer
Pinnacle Group —Battersea
- £28,000 - £29,000 a year
- Full-time
- English
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Advisor (Concierge), London HQ
Orlebar Brown —London
- Full-time
- Hospitality
- Customer service
- Organisational skills
- Annual leave
- Employee discount
3d
Front of House / Receptionist / Concierge
Étoile Facilities Services Limited —London
- £34,000 a year
- Full-time
- Bilingual
- Hospitality
- Customer service
Quick apply
2d
Concierge
Frasers Hospitality —London
- £13.42 an hour
- Hotel
- Team management
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Concierge
Cumberland Court —London
- £12.71 - £13.00 an hour
- Part-time
- Hospitality
- In-person
- Communication skills
Quick apply
3d
Security Concierge
UniTrust —London
- £16.99 an hour
- 12 hour shift
- Customer service
- Computer literacy
- English
- Employee assistance programme
- Sick pay
Quick apply
4d
Day Concierge
Premier Estates Ltd —London
- £28,000 - £30,000 a year
- Full-time
- IT
- Communication skills
- Referral programme
3d
Residential Day Concierge - London, NW9
Encore —London
- £30,000 a year
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
Concierge
Guest Experience —London
- £14.76 an hour
- Full-time
- Hospitality
- English
- Microsoft Office
- Employee discount
- Referral programme
Quick apply
Client Concierge
Berganza Limited —London
- £25,000 - £35,000 a year
- Full-time
- English
- Administrative experience
- Organisational skills
- Employee discount
Quick apply
2d
Night Concierge
Rendall & Rittner —London
- £27,000 - £29,000 a year
- Overtime
- Customer service
- Employee assistance programme
Day Concierge
The Salvation Army —London
- £15.09 an hour
- Weekend availability
- Microsoft Office
- Organisational skills
- Communication skills
SIA Licensed Concierge
Chevron Security —Shoreditch
- £14 an hour
- Part-time
- Customer service
- Data entry
- Organisational skills
Quick apply
5d
Night Concierge - Kensington (W8)
Encore —London
- £29,870 a year
- Night shift
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
13d
Day Concierge
Rhodium RH-45- —London
- Full-time
- Microsoft Access
- Customer service
- English
Quick apply
9d
Concierge
4C Group —London
- Full-time
- Hospitality
- Hotel
- Employee discount
13d
Day Concierge - Belle Vue
Pegasus Homes —London
- £30,000 a year
- Full-time
- English
- Administrative experience
- IT
Quick apply

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Virtual Concierge

Soho House & Co. -
London

Quick apply

Job details

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Employee discount
Paid volunteer time

Qualifications

Hospitality
Guest relations
Salesforce
Communication skills
Time management

Full job description

The Role…

We are seeking a passionate, service-driven individual to join our Soho Support Team as a Virtual Concierge for Soho members. You will be responsible for building meaningful, long-term relationships with Soho House's most engaged, high-spending and high-profile members, and facilitating all booking, reservation and special requests to agreed SLAs.

The Virtual Concierge will be the first point of contact for all enquiries relating to Soho Members. They will work closely with the Support and Operations teams to deliver an exceptional experience for every member — from seamless onboarding to personalised responses. This role demands discretion, professionalism, and agility in a fast-paced environment.

Key Responsibilities

Main duties…

Deliver a highly personalised, welcoming and intuitive experience for all Soho members, via private WhatsApp and to agreed SLAs.
Act as a knowledgeable point of contact for all Houses, facilities and events globally and bedroom offerings globally, including room categories, availability, and special features.
Manage all booking, reservation and special requests with a high level of accuracy, care and attention to detail, with particular focus on bedroom reservations and guest stays.
Demonstrate strong working knowledge of OPERA to manage bookings, room allocations, preferences, and billing accurately and efficiently.
Anticipate member needs and preferences, offering thoughtful suggestions before they are requested, including tailored room and stay recommendations. Cross and upselling where appropriate.
Build genuine relationships with members, recognising and remembering individual preferences, including room types, amenities, and stay history.
Handle sensitive or difficult requests with discretion, professionalism, and sound judgement.
Coordinate with internal departments and external partners globally to facilitate requests quickly and efficiently, ensuring all members receive a seamless service across all touchpoints.
Resolve any issues calmly and efficiently, particularly those relating to bedroom stays or reservations, ensuring members feel heard and are looked after to minimise complaint escalations.
Act as an ambassador for the Soho service, ensuring all interactions reflect the values and standards of the offering.
Maintain accurate records of member preferences, requests, and feedback to deliver consistently tailored experiences, ensuring all bedroom and stay-related information is captured in OPERA and CRM systems.
Help evolve internal processes to improve service efficiency, consistency, and member satisfaction by recording and offering member feedback to Soho leadership.

Requirements/ Qualifications:

1+ years' experience within private members' clubs, luxury hospitality, concierge services, or membership-based environments. Ideally in a concierge, guest relations, or customer experience role.
Exceptional interpersonal, relationship building and communication skills, both written and verbal.
Naturally warm, intuitive, and discreet, with the ability to engage high-spending and high-profile members authentically.
Tech-savvy, with experience of using CRM (ideally Salesforce), and loyalty programme platforms.
Strong proficiency in OPERA is paramount, with demonstrated experience managing bedroom reservations, inventory, and guest profiles.
In-depth understanding of luxury hotel bedrooms and accommodation standards, with the ability to confidently advise and manage room categories.
Excellent time management and problem-solving skills, with the ability to collaborate cross-functionally with other departments.
Highly organised, detail-oriented, with proven ability of managing multiple tasks and priorities under pressure, while remaining calm and composed.
Proactive and solution driven mindset with the ability to anticipate needs and act with discretion and urgency.
Passionate about the Soho House ethos and creating unforgettable experiences for our members.

Benefits..

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

Discounts at Soho House globally, as well as Soho Home and Cowshed
Soho Friends Membership
Enhanced Pension Scheme
Private Health and Dental Care
Cycle to Work Scheme/Season Ticket Loan
In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Quick apply

Refine Your Search

concierge jobs in london sw20

Virtual Concierge

Day Concierge

Concierge (Casual Hours)

Concierge Officer

Customer Service Advisor (Concierge), London HQ

Front of House / Receptionist / Concierge

Concierge

Concierge

Security Concierge

Day Concierge

Residential Day Concierge - London, NW9

Concierge

Client Concierge

Night Concierge

Day Concierge

SIA Licensed Concierge

Night Concierge - Kensington (W8)

Day Concierge

Concierge

Day Concierge - Belle Vue

I want to receive the latest job alerts for concierge in london sw20

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