Optimization manager Work, Jobs in Longbridge, Wmd (with Salaries)

Customer Onboarding & Transition Specialist
Focus Group —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- PMP
- Customer service
- Analysis skills
Quick apply
Remote Business Development & Operations Support (Multi Business)
Multi Sport/Wellness Company —Birmingham
- £30,000 a year
- Full-time
- Remote
- Business development
- Recruiting
- Flexitime
- Work from home
Quick apply
14d
PRODUCT MANAGER
Edikted —Birmingham
- Full-time
- Management
- Customer service
- Merchandising
Quick apply
Business Administrator
MSX International —Warwick
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
CRM AI Enablement Manager
Ingersoll Rand —Redditch
- Hybrid work
- CRM software
- Engineering
- Analysis skills
- Employee assistance programme
Sales Engineer
GTAccess —Bromsgrove
- CAD
Production Manager
Central Window Systems —West Bromwich
- £35,525 - £39,585 a year
- Full-time
- Continuous improvement
- Quality control
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
3d
Customer Service Representative
Doka —Kenilworth
- £24 - £29 an hour
- Full-time
- English
- Analysis skills
- Presentation skills
- Annual leave
- Life insurance
2d
EU Data Compliance Administrator
MSX International —Coventry
- £28,000 - £31,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Databases
- Administrative experience
Quick apply
3d
Quality Team Leader
C & M Global Ltd —Wolverhampton
- From £13 an hour
- Full-time
- Continuous improvement
- Quality control
- In-person
- Free parking
- Employee discount
Quick apply
8d
Product Manager
LKQ Corporation —Tamworth
- Full-time
- Continuous improvement
- Annual leave
- Employee assistance programme
11d
Senior Associate, Facilities Repair & Maint
Newell Brands —Lichfield
- Full-time
- Remote
- English
- Continuous improvement
- Travel
Quick apply
Head of Digital Product
Gymshark —Solihull
- Hybrid work
- Product management
- Mentoring
- Agile
- Employee discount
- Gym membership
Quick apply
1d
Corporate Planning & Management, Global Procurement - EMEA Travel Manager, Vice President, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Communication skills
- Employee assistance programme
Senior Supply Planner - Crockpot, Breville
Newell Brands —Lichfield
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
Quick apply
Clinical Education Manager EMEA, Ortho
Align Technology —Birmingham
- Full-time
- English
- Microsoft Office
- Project management
- Employee discount
Quick apply
Manager, Accounting
Thermo Fisher Scientific —Birmingham
- Full-time
- English
- Analysis skills
- Continuous improvement
7d
Cyber Security Project Manager - 6 month FTC
Reapit UK —Solihull
- Hybrid work
- Analysis skills
- Product management
- Agile
- Annual leave
Quick apply
9d
E-Commerce Manager
M & S BUTCHERS EQUIPMENT LIMITED —Birmingham
- £12.71 an hour
- Full-time
- Social media management
- Data analysis skills
- Project management
- Free parking
Quick apply
5d
Product Manager - Residential Access EMEIA
ASSA ABLOY —Willenhall
- Microsoft Powerpoint
- Engineering
- English
2d

I want to receive the latest job alerts for optimization manager in longbridge, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

optimization manager jobs near longbridge, wmd

Customer Onboarding & Transition Specialist

Focus Group -
Birmingham

Quick apply

Job details

Full-time
£40,000 a year

Qualifications

Technical project or programme management experience
ITIL Certification
Driving Licence
Stakeholder collaboration
PMP
Customer service
Internal department liaison
Sonicwall
Analysis skills
Quality assurance
IT project management
Customer relationship management
Relationship management
ServiceNow
Customer interaction
Multidisciplinary collaboration
Document management systems
Project management experience
Communication skills
Time management
PRINCE2 Certification

Full job description

Customer Onboarding & Transition Specialist

Hybrid Working ideally from Shoreham-by-Sea Head Office

Potential to work from other offices: Exeter/Birmingham/Manchester

Some UK-wide customer travel expected

Salary £40,000 + Benefits

Own the journey that sets customers up for success

The first 90 days of a customer relationship are critical. We're looking for someone who can orchestrate seamless transitions for businesses moving their IT Managed Services to Focus Group – combining technical knowledge, project coordination, and genuine customer focus to ensure every onboarding is exceptional.

What you'll actually do

You'll be the person responsible for taking new customers from signed contract to fully integrated, confident service users. This isn't just project management or technical delivery – it's complete ownership of customer success during the most critical phase of their journey with us.

You'll lead end-to-end transitions from incumbent providers, building comprehensive onboarding plans, conducting project meetings (including onsite visits when needed), and ensuring every department plays their part at exactly the right time. You'll work directly with customers throughout the transition and their first 90 days, spotting risks early, facilitating their move to our portal and systems, and making sure any gaps identified by our support team get resolved quickly.

This role combines technical understanding with customer relationship management. You'll conduct documentation checks, work with engineers on technical onboarding components, define customer processes like joiner/leaver procedures and device build standards, and capture everything from renewal dates to automation opportunities. You'll also support discoveries during the later sales stages, helping set realistic expectations before transitions even begin.

When risks emerge during onboarding, you'll work with customers and sales teams to discuss them openly. When you spot upsell opportunities, you'll flag them to the right people. And throughout it all, you'll contribute to improving how we onboard customers across the board.

What you'll bring

You'll need:

Proven experience in IT Project Management, Technical Delivery, Service Desk Leadership, or Customer Success roles
Strong technical background with solid knowledge of M365, Azure, networking, and related technologies
Excellent written and verbal communication skills – you can explain technical concepts to non-technical stakeholders
Exceptional attention to detail and quality assurance capabilities
Strong analytical skills for identifying risks, opportunities, and process improvements
Full valid UK driving licence (for customer site visits)
Ability to manage and prioritize complex workloads based on competing customer requirements
Excellent time management with a punctual, responsible approach
Ability to work independently whilst maintaining collaborative relationships across departments
Genuine desire to expand your technical knowledge and customer service skills
Experience with documentation systems and process development

We'd love if you also have:

Relevant vendor certifications from Microsoft, Meraki, SonicWall, Aruba, or Cisco
Active Microsoft certifications such as AZ-305, MS-100, or MS-101
Experience with RMM, PSA, or managed service tools like Datto RMM, ServiceNow, IT Glue, or Rewst
ITIL Foundation or similar service management qualification
Project Management qualification such as Prince2 or PMP
Experience with automation platforms and workflow optimization

Where this could take you

This role opens clear progression paths into Service Delivery Management, Team Lead/Manager positions, Senior Project Management, Programme Management, or Technical Pre-Sales Consulting. We invest in people who get onboarding right – it's where lasting customer relationships begin.

About Focus Group

We're a UK-based managed service provider and Microsoft technology partner with around 1,300 colleagues, backed by HG Capital. We're growing rapidly, which means we're onboarding new customers regularly – and doing it exceptionally well matters enormously to our reputation and retention.

You'll join an operations function that values both technical competence and customer relationship skills, working closely with Technical Delivery, Service Operations, Sales, and Automation teams to deliver transitions that customers genuinely appreciate.

Ready to apply?

If you're someone who combines technical knowledge with project coordination skills and genuinely cares about customer success, we'd love to hear from you. Send us your CV along with a brief note about why this role interests you.

Quick apply

Refine Your Search

optimization manager jobs in longbridge, wmd

Customer Onboarding & Transition Specialist

Remote Business Development & Operations Support (Multi Business)

PRODUCT MANAGER

Business Administrator

CRM AI Enablement Manager

Sales Engineer

Production Manager

Customer Service Representative

EU Data Compliance Administrator

Quality Team Leader

Product Manager

Senior Associate, Facilities Repair & Maint

Head of Digital Product

Corporate Planning & Management, Global Procurement - EMEA Travel Manager, Vice President, Birmingham

Senior Supply Planner - Crockpot, Breville

Clinical Education Manager EMEA, Ortho

Manager, Accounting

Cyber Security Project Manager - 6 month FTC

E-Commerce Manager

Product Manager - Residential Access EMEIA

I want to receive the latest job alerts for optimization manager in longbridge, wmd

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected