About the role
Join our Connect Plus Service (CPS) Defect Management Team and play a key role in maintaining and enhancing the management of our planned and reactive maintenance infrastructure supporting the M25.
You will be responsible for the collection, maintenance, and reporting of maintenance-related data, providing timely and accurate administrative support to the maintenance team, including assisting with the upkeep of the routine maintenance management system.
Additionally, you will support a variety of operational and administrative tasks, such as
procurement, and equipment ordering. If you are interested in contributing to the future of one of the UK’s most critical transport networks, we would be pleased to hear from you.
Your focus on continuous improvement will contribute to the long-term success of the M25, helping ensure it remains safe, resilient, and in optimal condition.
This role can be based at Dartford, Leatherhead, or South Mimms, with site offices located across the M25 network.
What you'll be doing
- Produce high-quality collateral, reports, and documentation to support reactive maintenance teams.
- Deliver accurate weekly and monthly data reporting to inform operational performance.
- Maintain up-to-date work schedules and issue work instructions to relevant teams.
- Provide holiday and sickness cover to ensure continuity across maintenance operations.
- Carry out general administrative duties and respond to ad hoc requests as required.
- Ensure all routine maintenance information is accurately captured within the maintenance management system, including day and night works, updates, and maintenance records and work instructions.
- Process material and stock orders in collaboration with the Supply Chain Procurement Team, ensuring PPE, tools, and equipment are available when needed.
- Assist in maintaining and updating training records, including identifying training needs and reporting on training performance.
- Take ownership of project governance activities, ensuring compliance with internal processes and standards.
- Produce professional slide packs and supporting materials for Senior Leadership Team (SLT) meetings.
- Support the management team with reporting, documentation, and meeting administration.
- Build and maintain strong working relationships with internal and external
stakeholders.
- Communicate incident reports, lessons learned, and good practice across the business to support continuous improvement.
- Maintain regular engagement with key stakeholders to promote collaboration and operational alignment.
- Support the planning, coordination, and delivery of internal events and activities.
- Provide administrative support for meetings, including preparation of agendas, minutes, and follow-up actions.
- Adhere to the Zero Harm safety process at all times, promoting a safe working environment and ensuring compliance with organisational safety standards.
- Live the Balfour Beatty Values.
- Ensure a relentless focus on Zero Harm.
- Support the delivery of CSUK’s Sustainability activities.
Who we're looking for
- Strong analytical capability with a consistent focus on accuracy and detail.
- Confident IT proficiency, including advanced use of Excel, PowerPoint, and internal data management systems.
- Clear and effective communication skills, both written and verbal.
- Proven experience delivering high-quality administrative support in a fast-paced environment.
- Highly organised, with the ability to maintain accuracy while managing multiple priorities.
- Self-motivated, proactive, and able to work independently with minimal supervision.
- Skilled at prioritising workload to meet deadlines and support operational demands.
- Collaborative team player who contributes positively to team performance and workplace culture.
- Full UK Driving Licence.
Why work for us
Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.
Why join us?
As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:
- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more…
About us
Connect Plus Services (CPS) brings together the collective strength of our parent companies - Balfour Beatty, Atkins and Egis Road Operation UK. With around 600 people, based at eight locations across the M25 network, we work on behalf of Connect Plus and National Highways to manage the operation of the M25 24 hours a day, 365 days a year, from routine maintenance to managing the whole-life requirement of thousands of assets across the network.
Diversity and inclusion
At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion
To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.
As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/
We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: [email protected]
Job Reference: BBUK19955
