Patient access occupations Work, Jobs in Lostwithiel, Con (with Salaries)

Patient Advisor
Bosvena Health —Bodmin
- From £12.73 an hour
- Part-time
- Customer service
- GP surgery experience
- IT
- Annual leave
- Sick pay
Quick apply
1d
Patient Advisor
Optical Express Group —Truro
- From £26,500 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Secretary - Patient flow
Cornwall Partnership NHS Foundation Trust —Bodmin
- £25,760 - £27,476 a year
- Part-time
- IT
- Communication skills
7d
Administrator - Talking Therapies
Cornwall Partnership NHS Foundation Trust —Roche
- £25,272 a year
- Full-time
9d
Progress Coordinator - Bodmin CATU
Cornwall Partnership NHS Foundation Trust —Bodmin
- £25,760 - £27,476 a year
- Part-time
- Organisational skills
- IT
- Communication skills
9d
Customer Coordinator
Advo Health —St. Austell
- £24,851.23 a year
- Full-time
- Hybrid work
- Customer service
- Travel
Patient Advisor
Devonport Health Centre —Plymouth
- £12.71 an hour
- Part-time
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
- Sick pay
Quick apply
2d
Ward Administrator
University Hospitals Plymouth NHS Trust —Plymouth
- £25,272 a year
- Weekend availability
- Computer literacy
- Front desk
- Communication skills
- Annual leave
2d
Patient Receptionist/Administrator
PracticePlusGroup —Plymouth
- £12.71 an hour
- Customer service
- Organisational skills
- Computer skills
- Annual leave
Call Hub Advisor
Specsavers —Launceston
- Up to £12.91 an hour
- Part-time
- Customer service
- Organisational skills
- Employee discount
9d
Part Time Dental Receptionist
Roseland Dental —Truro
- From £12.71 an hour
- Part-time
- Anatomy knowledge
- Administrative experience
- Patient care
Quick apply
11d
Head Dental Receptionist
SpaDental Southwest —Plymouth
- £14.05 an hour
- Full-time
- Management
- Customer service
- Administrative experience
Quick apply
13h
GP Receptionist/Administrator - Business Admin Level 3 Apprenticeship
Tayvside Health Centre —Tavistock
- From £20,800 a year
- Full-time
Quick apply
3d
Receptionist
PortmanDentex —Wadebridge
- From £12.71 an hour
- Part-time
- Front desk
- Communication skills
- Employee assistance programme
Quick apply
8d
Receptionist
T2 Dental —Plymouth
- From £14 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Accounting
Quick apply
13h

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Patient Advisor

Bosvena Health
Bodmin

Quick apply

Job details

Permanent | Part-time
From £12.73 an hour
1 day ago

Benefits

Additional leave
Annual leave
Company pension
Enhanced maternity leave
Sick pay

Qualifications

Driving Licence
Customer service
GP surgery experience
GCSE
IT
Typing

Full job description

Our Patient Advisor Team provides a key role in meeting the needs of our patients, often being the first point of contact in their healthcare journey.

We currently have a vacancy a Part- Full Time Patient Advisor to join our Patient Advisor Team.

Part-time hours available for 30-37.5 hours weekly:

Week 1: Monday - Friday 8:00- 16:00

Week 2: Monday - Friday 10:30-18:30

Week 1: Monday, Wednesday, Thursday, Friday 08:00-16:00

Week 2: Monday, Wednesday, Thursday, Friday 10:30-18:30

We offer a graded pay scale to reflect the skills of all of our team members, 6 weeks annual leave plus pro-rata Bank Holidays, NHS Pension Scheme and a competitive sick pay scheme.

As part of the Governments IAGP (Improved Access to General Practice) initiative, you may be required to participate in a rota to cover our IAGP commitments from 18.30 until 20.00 on a weekday and 9.00 to 12 noon on a Saturday. Additional hours will also be offered at an enhanced rate to cover vaccination clinics as required. Where all members of the Patient Advisor Team participate in covering these additional hours, this should amount to no more than once a month. These additional hours are however optional.

Job Summary

The Patient Advisor is the first point of contact for patients, providing a timely professional service, whether in person or on the phone. The post-holder will project a positive and friendly image to patients and other visitors and deal with queries in a professional, courteous and efficient way. Applicants should work well in a team environment but equally be able to complete assigned tasks independently where required.

Applicants should be respectful of colleagues and patients alike, be hard working and reliable. The successful applicant/s will play a vital role in supporting our Clinical Colleagues to ensure the care pathway offered at Bosvena is of a high standard.

KEY ROLES AND RESPONSIBILITIES

Telephony, Appointments and General Duties

Receive telephone calls, ensuring accurate documentation of requests from patients for appointments and general enquiries.
Front of House Reception duties - greeting patients, signposting to relevant services, providing information as required.
Record visits accurately on telephone triage screen and ensure the allocated visiting Doctor receives these requests in person or by phone.
Process Klinik form requests received from patients, directing these to the appropriate staff member/clinician in accordance with practice policy.
Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record.
Use the Office computer system to access patient details and where necessary contact patients / authorised personnel as required ensuring all actions are documented.
Filing & retrieving paperwork as required.
Keep literature for patients current and up to date.
Attend staff training events, as required.
Record and relay messages to other members of the Practice Team.
Action requests to other healthcare professionals / organisations (photocopying details where appropriate).
At the clinicians request liaise with other agencies on behalf of the Doctors.
Order transport via the Ambulance Service as requested by clinician.
Maintain a clean and tidy workplace, including computer / telephone hygiene.

Document scanning

Scanning Documents into patient's records using standard practice procedures - if required

Administrative support

Opening & closure of Practice premises ensuring security at all times - including operation of alarm.

The following criteria will be used for Shortlisting. Any applications which do not meet the essential criteria will not be shortlisted for interview. Where we have a high number of applicants, the desirable criteria may be used where required to shortlist/throughout the interview process.

Essential Criteria

4 GCSE'S at Grade C/5 or above.
Minimum of 2 years Office/Admin Experience.
Good IT Skills.
Competent at typing.
Excellent customer service skills.
Good listening skills.
Empathy.
Attention to Detail.
Full driving licence

Desirable Criteria (but not essential)

Experience in the NHS/GP Practice.
Experience as a Patient Advisor.
Data Input experience.

Key Skills and attributes:

1. Professional and confidential.

2. Clear and calm communicator.

3. Respectful of both colleagues and patients.

4. Friendly and Positive attitude.

5. Continually strive to improve.

6. Able to work alone and as part of a team as required.

7. Strong work ethic, be reliable and flexible.

For further details please contact:

Owen Young- [email protected]

Admin and Governance Manager

Job Types: Part-time, Permanent

Pay: From £12.73 per hour

Benefits:

Additional leave
Company pension
Enhanced maternity leave
Sick pay

Ability to commute/relocate:

Bodmin PL31 2JJ: reliably commute or plan to relocate before starting work (required)

Experience:

Office/Admin: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

patient access occupations jobs in lostwithiel, con

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