Customer support & client services occupations Work, Jobs in Loughborough, Lec (with Salaries)

Customer Support Representative
Vectare Limited —Loughborough
- £25,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
Quick apply
Senior Customer Success Manager
YIH Property Holdings Limited —Nottingham
- £38,000.00 - £49,867.48 a year
- Full-time
- Hybrid work
- CRM software
- Presentation skills
- Communication skills
- Free parking
- Life insurance
Quick apply
Customer Service Advisor
SIP Industrial Products Ltd —Shepshed
- From £28,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Free parking
- Employee discount
Quick apply
2d
Business Client Service Specialist
HSBC Global Services Limited —Leicester
- From £27,200 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
10d
Sales Support & Customer Care Specialist-12 Month FTC
IPL Schoeller —Tamworth
- Oracle
- Customer service
- ERP systems
Quick apply
Customer Service Representative
Sunspel —Long Eaton
- Full-time
- Microsoft Word
- Hospitality
- Customer service
- Employee discount
Quick apply
10d
Client Services Advisor
Soane Britain —Belgrave
- Full-time
- Administrative experience
- Communication skills
5d
Client Services Coordinator
Infoshare+ Ltd —Nottingham
- £26,300 a year
- Full-time
- Remote
- Customer service
- Salesforce
- Microsoft Office
- Annual leave
- Work from home
Quick apply
12d
Customer Service Advisor
Rushcliffe Borough Council —Nottingham
- £27,600 - £29,181 a year
- Part-time
- Customer service
- IT
- Communication skills
- Free parking
10d
Customer Services Agent
Breedon Group plc —Derby
- Full-time
- Annual leave
- Employee discount
Quick apply
4d
Client Support Executive - Training
IOSH —Leicester
- £23,510 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
13d
Customer Service Representative
Holcim —Coalville
- Customer service
- Employee discount
Customer Services administrator
Vision Publications —Nether Whitacre
- From £13 an hour
- Temporary
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
Quick apply
9d
Customer Service Administrator
Global Fire & Security Systems LTD —Nottingham
- Full-time
- Hotel
- Administrative experience
- Maths
Quick apply
13d
Client Support Executive - Training (FTC)
IOSH —Leicester
- £23,510 a year
- Temporary
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
13d
Customer Service Advisor
Experian Information Solutions —Nottingham
- Part-time
- Hybrid work
- Annual leave
6d
Customer Service Executive
Diversity —Nottingham
- From £25,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Sick pay
Quick apply
1h
Customer Care Representative - English Speaker
621 Druck Limited —Leicester
- Full-time
- Customer service
- English
- Microsoft Office
Customer Service Representative
621 Druck Limited —Leicester
- Full-time
- Customer service
- English
- Microsoft Office
Customer Service Escalations Manager
Energile Ltd —Exhall
- From £27,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
Quick apply

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Customer Support Representative

Vectare Limited -
Loughborough

Quick apply

Job details

Full-time
£25,000 - £26,000 a year

Benefits

Annual leave
Company pension
Company events

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
Communication skills
A Level

Full job description

Vectare is looking for a proactive, empathetic, and customer-focused individual to join our Customer Services Team based at our Loughborough Head Office. As a key member of the team, you’ll play a vital role in delivering an outstanding experience to parents and schools who rely on our school bus services.

This is a fast-paced, varied role that combines reactive and proactive communication, ensuring every customer receives timely, accurate, and friendly support via phone and email. You’ll be a central point of contact during live service hours, helping to manage real-time operational updates, resolve issues efficiently, and keep parents informed and reassured.

You’ll work closely with a collaborative and supportive team, managed by our Operations Lead, and contribute directly to the smooth running of our nationwide school transport network. Typical shifts are 07:00 – 15:00 and 11:00 – 19:00, providing cover during key school travel times.

Key responsibilities

Serve as the primary point of contact for parents and guardians utilising our school transportation services, offering professional support via phone and email.
Deliver real-time operational support during live school bus operations, ensuring clear and timely communication between parents, drivers, and schools.
Monitor service performance, respond to delays or disruptions, and keep customers proactively updated. Accurately record customer interactions, queries, and resolutions within Vectare’s internal systems.
Collaborate with colleagues across the Operations and Technology teams to resolve complex or recurring issues.
Identify opportunities to improve processes and enhance the overall customer experience.
Uphold Vectare’s high standards of professionalism, empathy, and attention to detail in every interaction.

Requirements

Experience & Skills

Previous experience in a customer service, operations, or transport support role is preferred.
Excellent written and verbal communication skills, with a confident, friendly, and professional manner.
Comfortable using technology, with the ability to learn new systems quickly.
Calm and organised under pressure, able to manage multiple priorities in a live operational environment.
A strong team player with solid problem-solving skills and a proactive, solutions-oriented approach.

Personal Attributes

Reliable, punctual, and flexible to work early and late shifts.
Empathetic and customer-centric, with a genuine desire to help others.
Trustworthy and able to handle confidential information with discretion.
Positive, adaptable, and eager to contribute to a growing, innovative company.

All qualified applicants will be considered for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.

About Vectare

Vectare is an award-winning transport consultancy and technology company, providing creative solutions to enhance the transport provision of educational establishments, corporate clients, and the public sector.

We’re a young company, founded in 2016, which means we’re innovative, agile, and a fun place to work. Our small team works to the highest standards, and we expect everyone to focus on delivering high-quality service and attention to detail. You’ll work closely with our Senior Management Team, and you’ll have much more access to and insight from these senior leaders than you would get in a larger business.

At Vectare, we strongly believe in valuing our staff, both as individuals and for the contributions they can make to all levels of the business. This means that we’ll treat you with respect, and we’ll expect you to extend that same respect to everybody you work with, at all levels of the business.

Feedback is an essential part of our culture, and as such, we need you to feel confident about sharing your opinions with senior management. This is crucial for our business growth.

We work closely with over 200+ independent schools around the United Kingdom, and we are seeking growth in both the domestic and International Markets.

Key information

Contract: Permanent
Hours: School term time: alternating between early (07:00–15:00) and late (11:00–19:00), non-term time: 09:00-17:00
Benefits: 25 days annual leave plus bank holidays, company pension scheme
Location: Loughborough Head Office - on-site
Start date: ASAP

Pay: £25,000.00-£26,000.00 per year

Benefits:

Company events

Work Location: In person

Quick apply

Refine Your Search

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