Service desk agent Work, Jobs in Loughton, Ess (with Salaries)

Advance Booking Agent
Amplify Guest Services —Moorgate Station
- £33,345 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
1d
Night Front Desk Agent
Pan Pacific London —London
- Full-time
- Hotel
- Hotel experience
- Annual leave
- Employee assistance programme
Quick apply
22h
Receptionist/ Administrative Assistant
University College London —London
- £31,904 - £35,575 a year
- Full-time
- Microsoft Outlook
- Doctoral degree
- Customer service
- Annual leave
4d
Trading Data & AI Analyst
Janus Henderson —London
- Hybrid work
- Azure
- Master's degree
- SQL
Porter
Rendall & Rittner —London
- £27,500 a year
- Full-time
- Employee assistance programme
- Employee discount
9h
Day Concierge
Rendall & Rittner —Tottenham Hale
- £29,500 a year
- Full-time
- Hotel experience
- Employee assistance programme
- Employee discount
3d
Metering Analyst
Elexon —London
- £61,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Night Concierge
Rendall & Rittner —London
- £29,000 - £30,000 a year
- Full-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
3d
Associate, Governance & Oversight Specialist
Janus Henderson —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- IT
Office Manager
Rodial —London
- Microsoft Office
- IT
- Communication skills
Quick apply
Daytime Concierge
LRG —London
- £28,000 - £36,000 a year
- Organisational skills
- Time management
Quick apply
1d
Head of Customer Service (12 months contract)
Deltatre —London
- Weekend availability
- Customer service
- Travel
- IT
Quick apply
3d
Technical Support Engineer
Appspace —London
- Remote
- Customer service
- Salesforce
- Windows
- Annual leave
- Flexible schedule
Quick apply
Night Manager
The Laslett Hotel —London
- £32,000 a year
- Full-time
- Hospitality
- Management
- English
- Store discount
- Health & wellbeing programme
Quick apply
3d
IT Helpdesk Specialist, UK
Similarweb —London
- Windows
- Microsoft Office
- Scripting
IT Support Engineer (Onsite / Site-based)
BCN Group —London
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Annual leave
- Employee assistance programme
Quick apply
Front Desk Agent
OBS Hotel Limited —London
- Night shift
- Customer service
- Hotel
- Guest services
14d
Zendesk Support Engineer
Live Nation —London
- Full-time
- CRM software
- Hospitality
- Customer service
11h
Customer Service Co-ordinator
Nelson Dish and Glasswashing Machines Ltd —Acton
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
10d
Guest Service Agent
Moxy - Reception —London
- £26,000 a year
- Weekend availability
- Hospitality
- Bar
- Hotel
Quick apply
11d

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service desk agent jobs near loughton, ess

Advance Booking Agent

Amplify Guest Services -
Moorgate Station

Quick apply

Job details

Full-time
£33,345 a year
1 day ago

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
English
Business requirements
Communication skills
Hotel experience

Full job description

Role Purpose

The Reception Services Team creates the first impression that clients and visitors have of our client’s business. As part of the Advanced Bookings Office (ABO) at a leading financial institution, you will be responsible for delivering an exceptional level of customer service to all callers, visitors, and employees using the Advanced Bookings service, while ensuring the efficient utilisation of meeting rooms across the site.

This role requires the delivery of first-class client care and personal service to both internal and external stakeholders. In addition, you will provide administrative support to the Reception Services Management Team and contribute to the smooth operation of Front of House services.

Day-to-Day ResponsibilitiesDelivering Exceptional Service in the Advanced Bookings Office

Provide a professional, warm, and responsive service to all users of the Advanced Bookings Office.
Liaise with meeting hosts regarding visitor arrivals, meeting requirements, and specific booking instructions.
Manage all incoming calls and enquiries promptly and professionally, using the agreed telephone greeting and maintaining a positive customer experience.
Act as an ambassador for both Amplify and the client, demonstrating professionalism, reliability, flexibility, and integrity at all times.
Ensure a consistently high standard of service delivery across all interactions.
Maintain a strong awareness of security procedures, identifying and escalating suspicious activity or fraudulent calls in line with agreed processes.
Proactively coordinate and monitor meeting room bookings to maximise room utilisation while balancing business needs and operational requirements.
Manage reservation enquiries from the business and Reception Services teams.
Process, respond to, and coordinate meeting room bookings across the entire estate.

Focus on People

Build and maintain positive working relationships with colleagues, clients, and stakeholders to ensure a seamless customer experience.
Promote a one-team approach across Reception, Hospitality, Housekeeping, AV, and Facilities teams to consistently exceed client expectations.
Take ownership of client and employee requests, ensuring they are handled efficiently and resolved to a high standard.
Use initiative, research, and problem-solving skills to address client and visitor concerns.
Support colleagues and assist in the onboarding and development of new team members.

Effective Communication

Respond professionally to client and visitor enquiries, providing accurate information and guidance.
Liaise with Reception, Front of House Services, Service Desk, Catering, Cleaning, Security, AV, and other operational teams to ensure meeting requirements are delivered accurately and on time.
Maintain knowledge of meeting room technology, AV equipment, and IT facilities to support client requests and troubleshooting.
Ensure the Hospitality Suite remains up to date with accurate information and that any issues or faults are reported and followed through to resolution.
Provide operational support to colleagues and the wider team as required.
Attend team meetings and actively contribute to service improvement initiatives.
Maintain awareness of relevant legislation, including Health & Safety requirements, and follow all security procedures.
Exercise discretion and vigilance when managing visitors and handling confidential information within meeting spaces.
Support event coordination and management activities when required.

Reception and Operational Duties

Carry out room status checks to ensure booking systems and Resource Scheduler information remain accurate and up to date.
Support additional Front of House activities, including the management of project rooms, display materials, taxi bookings, and private hire arrangements for clients and hosts.

Limits of Authority

Undertake any other reasonable duties as requested by line management or the wider Amplify leadership team in support of business requirements.

Person SpecificationInterpersonal Skills

Ability to build strong and effective working relationships with colleagues, clients, and stakeholders.
Minimum six months’ experience in a customer service environment.
Previous experience within a five-star corporate, hospitality, or hotel environment is essential.

Experience

Experience managing room reservations and booking operations.
Exposure to Audio Visual (AV) services is advantageous.
Professional and polished personal presentation.
Confident communicator who can quickly build rapport with others.
Commitment to delivering exceptional customer service and maintaining high standards.
Strong attention to detail and accuracy.
Customer-focused, intuitive, and genuinely interested in meeting the needs of others.
Flexible and adaptable, with the ability to respond to changing priorities and client requirements.
Enthusiastic, proactive, and highly motivated.
Well organised, with the ability to prioritise workload effectively in a fast-paced environment.

Knowledge and Technical Skills

Working knowledge of Health & Safety procedures and individual responsibilities.
Intermediate proficiency in Microsoft Outlook, Word, and Excel.
Experience using Front of House and room booking systems, such as Condeco, Fidelio, Datacraft, or CABS.
Fluent in English, with excellent verbal and written communication skills, including professional email correspondence.

Pay: £33,345.00 per year

Work Location: In person

Quick apply

Refine Your Search

service desk agent jobs in loughton, ess

Advance Booking Agent

Night Front Desk Agent

Receptionist/ Administrative Assistant

Trading Data & AI Analyst

Porter

Day Concierge

Metering Analyst

Night Concierge

Associate, Governance & Oversight Specialist

Office Manager

Daytime Concierge

Head of Customer Service (12 months contract)

Technical Support Engineer

Night Manager

IT Helpdesk Specialist, UK

IT Support Engineer (Onsite / Site-based)

Front Desk Agent

Zendesk Support Engineer

Customer Service Co-ordinator

Guest Service Agent

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