Customer experience manager Work, Jobs in Lower Lemington, Gls (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
8d
Operations Planning & Delivery Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Communication skills
Quick apply
ER Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Assitant Cafe Manager
Lynwood & Co —Moreton-In-Marsh
- £13.80 - £14.20 an hour
- Full-time
- Supervising experience
- Team management
- In-person
- Store discount
- Employee discount
Quick apply
2d
Key Accounts Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
Housing Assistant
Pinnacle Group —Donnington
- £26,227.50 a year
- Monday to Friday
- Customer service
- Administrative experience
- Travel
- Annual leave
- Employee assistance programme
Quick apply
11d
Customer Manager
UCAS —Cheltenham
- Up to £30,000 a year
- Hybrid work
- Customer service
- Communication skills
- School
- Free parking
- Annual leave
Quick apply
Personal Assistant
Thomas Franks Ltd —Hook Norton
- £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Work from home
- Employee assistance programme
Quick apply
Head of Logistics - Events
Absolute Taste —Bicester
- Full-time
- Hospitality
- Microsoft Excel
- Contracts
Quick apply
Regional Wholesale Manager
Rave Coffee —Cirencester
- £30,000 - £40,000 a year
- Full-time
- Management
- Sales
- Salesforce
- Free parking
- Employee discount
Quick apply
9d
Assistant Retail Store Manager -Broadway
Cotswold Trading —Broadway
- Part-time
- Management
- Sales
- Customer service
- Employee discount
Quick apply
Production Supervisor
Fine Lady Bakeries Limited —Banbury
- £44,229.15 a year
- 12 hour shift
- Supervising experience
- Bakery
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
10d
Office Administrator/PA
Motofix Accident Repair Centres —Cirencester
- £19,500 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Life insurance
Quick apply
Area Sales & Marketing Co-ordinator
Young's- Cotswolds and Oxfordshire —Moreton-In-Marsh
- Up to £35,000 a year
- Part-time
- Hospitality
- Project management
- Travel
- Employee discount
Quick apply
2d
Conveyancing Assistant
Gilroy Steel Solicitors —Brackley
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Free parking
- Employee discount
Quick apply
Sourcing and Supply Chain Manager
Matcon Ltd —Evesham
- £60,000 - £65,000 a year
- Full-time
- Computer Science
- Up to 50% travel
- Engineering
- Free parking
- Store discount
Quick apply
8d
Production Manager
Matcon Ltd —Evesham
- £55,000 - £60,000 a year
- Full-time
- Engineering
- ERP systems
- Microsoft Office
- Free parking
- Store discount
Quick apply
8d
Project Manager
Archangel Lightworks —Oxford
- Full-time
- Project management
- Agile
- Annual leave
- Work from home
Quick apply
Operations Manager - Bershka Oxford
INDITEX —Oxford
- Full-time
- Employee discount
Quick apply
Luxury Venue - Welcome Team (Sales) Manager
Artemis Venue Services —Shipston on Stour
- £26,580 a year
- Full-time
- Bar
- Sales
- Free parking
Quick apply

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Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year
8 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in lower lemington, gls

Customer Experience Manager

Operations Planning & Delivery Manager

ER Manager

Assitant Cafe Manager

Key Accounts Manager

Housing Assistant

Customer Manager

Personal Assistant

Head of Logistics - Events

Regional Wholesale Manager

Assistant Retail Store Manager -Broadway

Production Supervisor

Office Administrator/PA

Area Sales & Marketing Co-ordinator

Conveyancing Assistant

Sourcing and Supply Chain Manager

Production Manager

Project Manager

Operations Manager - Bershka Oxford

Luxury Venue - Welcome Team (Sales) Manager

I want to receive the latest job alerts for customer experience manager in lower lemington, gls

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