Customer experience manager Work, Jobs in Lytchett Matravers, Dor (with Salaries)

Air Ambulance SUPPORTER AND DONATIONS OFFICER, Wimborne, Dorset
Dorset and Somerset Air Ambulance —Wimborne
- £27,000 - £28,000 a year
- Part-time
- CRM software
- Customer service
- English
- Health & wellbeing programme
- Sick pay
Quick apply
14d
Customer Repairs Advisor
HASTOE HOUSING ASSOCIATION —Dorchester
- £28,640 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Annual leave
Quick apply
ESG Manager
Innovus —New Milton
- £50,000 - £55,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- In-person
- Free parking
Quick apply
Procurement Coordinator
TestLink Services Ltd —Poole
- Up to £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
- Free parking
- Health & wellbeing programme
Quick apply
Key Account Manager
Double H Nurseries Ltd —New Milton
- £50,000 - £65,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
House Manager
Abbeyfield Wessex Society —Wimborne
- £16.66 an hour
- Weekend availability
- Microsoft Word
- Management
- Customer service
Quick apply
6d
Channel Sales Manager - South UK M/F
Hirsch UK —Poole
- £55,000 - £72,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Estate Agent Branch Manager
Wilson Tominey Group Ltd —Weymouth
- £50,000 - £70,000 a year
- Full-time
- Administrative experience
- Driving
- Organisational skills
Quick apply
Assistant Manager
Elite Garages —Poole
- From £33,000 a year
- Full-time
- Management
- Supervising experience
- Team management
Quick apply
Customer Experience Manager (Hospitality)
Huddle, Lymington —Lymington
- £29,000 - £36,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Profit sharing
Quick apply
Customer Experience Manager (Contact Centre Manager)
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
Quick apply
14d
Area Retail Manager
Julia's House —Creekmoor
- £43,532.86 a year
- Full-time
- Travel
- Hospice
- In-person
Quality and Compliance Manager
Electronic Technicians Ltd —Wimborne
- £45,000 - £48,000 a year
- Full-time
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
12d
Goods In & Dispatch Operative
TestLink Services Ltd —Poole
- From £24,771 a year
- Data entry
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Warehouse & Inventory Controller Team Leader
TestLink Services Ltd —Poole
- £26,000 - £30,000 a year
- 10 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
11d
Customer Service Team Lead
Charles Trent —Poole
- £34,000 a year
- Full-time
- Customer service
- Supervising experience
- Leadership
- Employee discount
Quick apply
Customer Experience Training and Quality Manager
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Project management
Quick apply
14d
Transaction Manager
Van Mossel Automotive Group UK Ltd —Poole
- £32,500 a year
- Monday to Friday
- Sales
- Driving
- Computer skills
- Employee discount
- Gym membership
Quick apply
6d
Store Assistant
Toolstation —Poole
- £12.87 an hour
- Part-time
- Employee discount
10d
Branch Manager - Wareham
Hays Travel —Wareham
- Full-time
- Sales
- Customer service
- Supervising experience
- Annual leave
- Employee discount
14d

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Air Ambulance SUPPORTER AND DONATIONS OFFICER, Wimborne, Dorset

Dorset and Somerset Air Ambulance
Wimborne

Quick apply

Job details

Permanent | Part-time | Full-time
£27,000 - £28,000 a year
14 days ago

Benefits

Health & wellbeing programme
Company pension
Sick pay
On-site parking

Qualifications

CRM software
Driving Licence
Customer service
GCSE
English
Microsoft Office
Administrative experience
Fundraising
Organisational skills
IT
Communication skills
Time management
Office experience

Full job description

Supporter and Donations Officer – Air Ambulance Charity Reports to: Lottery and Regular Giving Manager

Location: Dorset (Wimborne)

Hours: Full-time/Part-time (min 22.5 hours per week) to 37.5 hours per week

Salary: circa £28,000 (FTE)

About the Charity

Dorset and Somerset Air Ambulance provides relief from sickness and injury for the people of Dorset and Somerset, by the provision of an air ambulance service, with an air and road delivered critical care capability, providing critical care where it is needed most.

Role Purpose

The Supporter and Donations Officer plays a vital role in maintaining and enhancing relationships with supporters and lottery participants of the Air Ambulance Charity. The role ensures excellent donor care, efficient donation processing and supports the growth of the charity’s lottery and regular giving programs. This is a key position in delivering an excellent supporter experience that encourages long-term engagement and sustainable income for our life-saving service.

Key Responsibilities:Supporter care & Communications

· Serve as a primary point of contact for supporters, providing outstanding customer service via phone, email, and post.

· Respond to enquiries related to donations, lottery participation, and general fundraising queries promptly and professionally.

Donation & Lottery Administration

· Accurately process member data, direct debit, standing orders and lottery entries.

· Maintain and update supporter data on the charity's database, ensuring compliance with data protection legislation (GDPR).

· Support the weekly draw process for the charity lottery, including data preparation, winner notifications, and prize dispatch.

Data Management & Reporting

· Ensure supporter records are accurate and up to date, enabling effective communications and campaign tracking.

Campaign & Fundraising Support

· Assist with the delivery of lottery and fundraising campaigns, appeals, and stewardship initiatives.

· Support events and donor engagement activities where appropriate (in-person or virtual).

Person Specification:Essential:

· Excellent interpersonal and communication skills both written and verbal.

· Strong administrative and organisational skills with great attention to detail.

· Customer service experience, ideally in a charity or fundraising environment.

· Comfortable working with databases or CRM systems.

· Ability to handle sensitive information with discretion and integrity.

· Proactive, positive attitude, and a genuine interest in charitable work.

· Comfortable working in a small office environment.

Desirable:

· Experience working in a lottery, supporter engagement or income-processing role (ideally involving direct debit processing).

· Understanding of data protection regulations (e.g., GDPR) and charity fundraising regulations.

· Passion for the work of air ambulance or emergency response charities.

Experience:

· Previous experience of working in administrative role in a fast-paced office environment.

· Minimum of 2 years’ experience of working in a people focussed engagement role

· Experience in customer service and handling queries.

Education:

· English and Maths GCSE’s Grade 5/C or above, or equivalent

Working Conditions:

· Office-based role.

· Occasional travel to charity fundraising events or meetings.

· Full-Time or Part-Time Options.

We offer flexibility in this role, with options for full-time or part-time employment.

Full-Time: (37.5 hours per week, Monday to Friday)

Part-Time: (Minimum 22.5 hours per week, with flexible options available)

Please indicate your preference for full-time or part-time work in your application. We are open to discussing how this role can be tailored to meet your availability while ensuring the effective achievement of our organisational goals.

Why Join Us?

Working for our Air Ambulance Charity means being part of a dedicated and compassionate team committed to saving lives every day. Your role will directly support the ongoing funding and growth of this vital service. We offer a supportive work environment, opportunities for personal development, and the chance to make a real difference in your community.

Job Types: Full-time, Part-time, Permanent

Pay: £27,000.00-£28,000.00 per year

Benefits:

Company pension
Health & wellbeing programme
On-site parking
Sick pay

Education:

GCSE or equivalent (required)

Experience:

Office: 2 years (required)
Customer service: 2 years (required)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in lytchett matravers, dor

Air Ambulance SUPPORTER AND DONATIONS OFFICER, Wimborne, Dorset

Customer Repairs Advisor

ESG Manager

Procurement Coordinator

Key Account Manager

House Manager

Channel Sales Manager - South UK M/F

Estate Agent Branch Manager

Assistant Manager

Customer Experience Manager (Hospitality)

Customer Experience Manager (Contact Centre Manager)

Area Retail Manager

Quality and Compliance Manager

Goods In & Dispatch Operative

Warehouse & Inventory Controller Team Leader

Customer Service Team Lead

Customer Experience Training and Quality Manager

Transaction Manager

Store Assistant

Branch Manager - Wareham

I want to receive the latest job alerts for customer experience manager in lytchett matravers, dor

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