Our Supported Housing Officers provide excellent front-line tenancy liaison services to our supported housing residents dealing with a range of tenancy matters including assessment that accommodation meets the needs of the person, supporting customers to manage their rent accounts, sustain their tenancies individually or through multi-agency working, provide advice on a range of tenancy management issues including housing benefit. Establish and maintain good working relationships with all support providers, local authorities, and other external agencies, reporting safeguarding concerns.
You will conduct site visits/inspections to ensure compliance in accordance with Housing Solutions Health and Safety and Fire Safety Policies and Procedures, getting to know our customers and building strong relationships across our supported housing schemes. Providing the first line of support to our tenants, offering positive advice and guidance to residents as well as signposting to relevant internal services and external agencies, both local and national.
You must have experience of working in a housing management and/or housing support service as well as experience of partnership working with local authorities, healthcare and other public bodies, as well as voluntary organisations.
You will be good at understanding people and will enjoy talking to and listening to customers. You will have experience in dealing with customers who have a range of support needs and assessing customer’s risks and needs and developing support plans, which lead to the promotion of independence and reduce the overall risk and needs in the identified areas. You will be an effective communicator both verbally and in writing.
Ideally, you will have a recognised qualification in Housing Practice. You will have a passion for delivering excellent customer service and you will care about the outcomes you produce for your customers.
The successful applicant will require an enhanced Disclosure and Barring Service (DBS) certificate which is considered satisfactory to Housing Solutions.
You will need to be able to drive and have use of a car insured for business use and a full, clean UK driving licence.
Housing Solutions is a not for profit Housing Association, rooted in the local community providing quality, affordable homes to rent and buy across the local area. Our mission is to make our residents proud of w they live and our colleagues proud of w they work. Our services are driven by our strategic goals of safe, satisfied and sustainable, underpinned by our company values of ownership, innovation, teamwork and inclusion.
Established in 1995 we provide quality, affordable homes to rent and buy across the South East of England. We are rooted in the local community and we offer a wide range of housing services and housing options, including affordable homes to rent, properties to buy under shared ownership; market rent properties, and specialist accommodation for older people and people who need care and support to live within the community.
We pride ourselves on putting our residents at the heart of everything we do. We are invested in our local community and can see the difference we make in the area we live and work. Our employees are passionate and driven to achieve the best results for our residents, and are rewarded for their hard work and commitment.
Our modern and fresh working space allows us to work collaboratively together. You will make connections across the whole team and be part of our inclusive and open culture. Achieving the best of both worlds we successfully combine remote working as well as time together in our spacious and modern offices.
Our substantial benefits package includes a generous company pension contribution and a strong focus on employee wellbeing, including generous annual leave and our ‘Healthy Lives, Healthy Minds’ programme.
Our commitment to Learning and Development can been seen across the organisation and aims to bring our future leaders to the fore, whilst helping our employees reach their career aspirations by offering a broad development fund and in house development programmes.
At Housing Solutions, we are committed to being an equal opportunities employer and fostering a diverse and inclusive workplace. We’d love to hear from candidates from all backgrounds and experiences. Housing Solutions are proud to be a Disability Confident Employer, under the Governments Disability Confident Scheme. https://www.gov.uk/government/collections/disability-confident-campaign. As part of this commitment, we ensure disabled candidates who meet the essential criteria for the role are invited to interview.
To apply for this vacancy please visit the Jobs & Careers page of our website www.housingsolutions.co.uk
The closing date is 14th June 2026 Interviews will be held on Friday 19th June 2026
We reserve the right to shortlist and arrange interviews for potentially suitable candidates ahead of the scheduled close date, tfore we look forward to your application as soon as you are ready.
We will not be accepting applications through recruitment agencies for this position.
Internal applications are welcome from employees who have passed their probation period, are not currently being standard set for absence or performance or on a disciplinary warning (unless able to demonstrate significant improvement over the last six months).
For internal applications please apply through the intranet under the Vacancies section.
Our substantial benefit package includes company pension contributions of up to 14% and a strong focus on employee wellbeing, including generous annual leave and our ‘Healthy Lives, Healthy Minds’ programme.
Our commitment to Learning and Development can be seen across the organisation and aims to bring our future leaders to the fore, whilst supporting our employees to reach their career aspirations by offering in house development programmes and sponsorship through our development fund.
https://www.housingsolutions.co.uk/job-and-careers/company-benefits/
