Customer success advisor Work, Jobs in Manchester, Eng (with Salaries)

Customer Success Advisor
Mears Group —Manchester
- Up to £26,528.31 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
1d
Customer Experience Advisor
RRG Group —Salford
- £21,320 - £30,000 a year
- Full-time
- In-person
- Free parking
- Employee discount
Quick apply
22h
Customer Service Advisor
brookson group —Warrington
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
4d
Change of Tenancy Advisor
Clear Business —Sale
- £25,870 - £29,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Negotiation
- Free parking
- Annual leave
Quick apply
Senior Customer Service Advisor
Shehri Voyages Ltd —Manchester
- £2,700 - £3,500 a year
- Full-time
- Customer service
- English
- Mentoring
- Free parking
- Employee discount
Quick apply
20h
Operations Training Advisor
interactive investor —Manchester
- From £37,500 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Annual leave
- Employee discount
Quick apply
1d
Customer Experience Manager
PASS ME FAST —Salford
- £32,000 - £45,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
1d
Customer Help Desk Advisor
JLA —Sowerby Bridge
- £25,272 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Computer literacy
- Free parking
- Annual leave
Quick apply
Customer Contact Centre Advisor (Sales)
Transform Medical Services —Manchester
- From £12.71 an hour
- Part-time
- Sales
- Customer service
- Data entry
- Free parking
- Employee discount
Quick apply
Customer Experience & Sales Advisor
Panaz Ltd —Burnley
- Up to £27,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Flexible schedule
- Sick pay
Delivery Consultant (DevOps), Professional Services, UK NatSec, WWPS
AWS EMEA SARL (UK Branch) —Manchester
- Full-time
- Military
- DevOps
- AWS
People Advisor - ER
Manchester Airport —Manchester
- Hybrid work
- Organisational skills
- Communication skills
- Free parking
- Employee discount
Customer Services & Operations Advisor
Speedy Freight —Mobberley
- £24,600 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
11d
Sales Advisor
E CIG —Manchester
- £11 - £13 an hour
- Full-time
- Sales
- Customer service
- Microsoft Office
- Store discount
- Employee discount
Quick apply
11d
Aftersales Advisor
BCA —Preston
- £14.11 an hour
- Monday to Friday
- Customer service
- Salesforce
- Data entry
- Employee assistance programme
- Employee discount
Quick apply
Inbound Billing Advisor
Concentrix —Stockport
- £26,520 a year
- Full-time
- Communication skills
- Employee discount
Debt Advisor
The Debt Advisor Limited Manchester —Manchester
- From £27,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
21h
Sales Advisor
Simple Warranty —Manchester
- £30,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- IT
Quick apply
3d
Inbound Technical Advisor
Concentrix —Stockport
- £26,520 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Health and Wellness Sales Advisor
Boots —Manchester
- £16 an hour
- Part-time
- Sales
- Customer service
- No experience needed
- Employee assistance programme
- Employee discount

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customer success advisor jobs near manchester, eng

Customer Success Advisor

Mears Group -
Manchester

Apply Now

Job details

Full-time | Fixed term contract
Up to £26,528.31 a year
1 day ago

Benefits

Annual leave
Employee assistance programme
Employee discount
Paid volunteer time

Qualifications

Customer service
GCSE
Communication skills

Full job description

Annual salary: up to £26,528.31

REQ0038655

Contract Type:

Fixed Term Contract (Fixed Term)

Business Area:

Customer Success

Location:

Manchester - Devonshire St N

Annual salary: up to £26,528.31

Customer Success Advisor

Location: Hybrid – Manchester office and home working

Contract: Full Time, 12-month fixed term contract

Hours – 40 hours per week, Monday to Friday

Salary - £26,528.31 per annum

About the Role

We are seeking a Customer Success Advisor to join our team supporting a key client. This role is key in ensuring that customer feedback and complaints are effectively managed, with a strong focus on insight, communication and continuous improvement. You will play an important part in enhancing the customer experience and supporting the delivery of contractual commitments.

In this role, you will take ownership of customer complaints from initial logging through to resolution, working closely with internal teams, subcontractors and external stakeholders. You will analyse trends, identify patterns and provide valuable insight to improve service delivery while maintaining strong relationships with customers and partners.

Logging and investigating customer complaints
Liaising with internal departments, subcontractors and local authorities
Providing clear and timely communication to customers
Managing and tracking actions through to resolution
Identifying potential escalations and managing accordingly
Analysing complaint trends and identifying recurring issues
Supporting delivery of customer KPIs through insight and reporting
Maintaining accurate records on internal and client systems
Supporting customer engagement initiatives and forums
Building and maintaining strong relationships with clients and stakeholders
Ensuring compliance with all relevant systems, processes and procedures

Key Criteria

GCSE level education
Extensive customer service experience
Strong problem-solving ability
Excellent written communication skills
Good attention to detail
Ability to remain impartial and provide objective analysis
Strong interpersonal and communication skills
Experience within housing or complaints handling is desirable

Mears Benefits:

Friendly, supportive and progressive work culture and environment.
25 days annual leave plus bank holidays
Annual Mears Fun Day – Free day out for you, friends/family paid for by Mears in recognition of your hard work throughout the year – For employees in England, this is usually a theme park such as Drayton Manor.
Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitments – do something worthwhile for a cause close to your heart.
Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
Employee Assistance Programme – Confidential support services for Mental and Physical wellbeing
Mental Health First Aider Network – Confidential MHFA support and signposting.
Employee of the Month Award (Departmental) – a chance to win recognition within the department as well as monthly/yearly rewards vouchers.
Extensive L&D Programme that offers fully accredited certification in areas such as Prevent/Safeguarding and Mental Health Awareness.
Mears Amazing Employee Awards
Subsidised Eye Tests and cost towards glasses for DSE use
Employee Networks and Sub-Forums

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

Apply or to discuss your application further; contact:

Beth Dunford ([email protected])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Apply Now

Refine Your Search

customer success advisor jobs in manchester, eng

Customer Success Advisor

Customer Experience Advisor

Customer Service Advisor

Change of Tenancy Advisor

Senior Customer Service Advisor

Operations Training Advisor

Customer Experience Manager

Customer Help Desk Advisor

Customer Contact Centre Advisor (Sales)

Customer Experience & Sales Advisor

Delivery Consultant (DevOps), Professional Services, UK NatSec, WWPS

People Advisor - ER

Customer Services & Operations Advisor

Sales Advisor

Aftersales Advisor

Inbound Billing Advisor

Debt Advisor

Sales Advisor

Inbound Technical Advisor

Health and Wellness Sales Advisor

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