senior client services Work, Jobs in manchester, eng (with Salaries)

Client Services Supervisor
JMW Solicitors —Manchester
- Full-time
- Analysis skills
- Communication skills
Quick apply
Office Manager
Praxis Real Estate Management Ltd —Manchester
- £30,000 - £33,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Employee assistance programme
Quick apply
13d
Senior Associate, Client Service
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Bachelor's degree
- Financial services
- AI
Senior Agile Delivery Manager
HippoDigital —Manchester
- £57,000 - £66,000 a year
- Hybrid work
- Project management
- Agile
- In-person
- Employee discount
Senior Associate, Client Processing
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Bachelor's degree
- Financial services
- AI
Director, People Services Delivery & Transformation
Fitch Group —Manchester
- Project management
- Continuous improvement
- Human resources
Intermediate User Researcher
HippoDigital —Manchester
- £38,000 - £47,000 a year
- Hybrid work
- In-person
- Employee discount
Senior Specialist, Client Service
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Management
- Bachelor's degree
- Financial services
7d
Senior Employment Officer
Pure Innovations —Manchester
- £33,481 a year
- Weekend availability
- Management
- Sales
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
7d
WorkForce Software, Senior Implementation Consultant - Advanced Scheduling
ADP —Manchester
- Hybrid work
- Hospitality
- Microsoft Excel
- Management
Senior Specialist, Client Operations
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Microsoft Excel
- Organisational skills
- Financial services
Senior Specialist, Client Processing
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Microsoft Excel
- Organisational skills
- Financial services
Senior Client Accountant
MAPP —Manchester
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
14h
Client Development Manager
Alertacall Ltd —Warrington
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- CRM software
- Google Suite
- Sales
- Free parking
- Work from home
Quick apply
2d
Scrum Master
Synapri —Manchester
- £400 a day
- Hybrid work
Senior Specialist, Compliance & Control
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Microsoft Excel
- Analysis skills
- Financial services
Senior Associate, Shareholder Services
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Financial services
- AI
Member Services Associate
Travelzoo —Manchester
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
Quick apply
2d
Senior Vice President, Client Service
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Bachelor's degree
- Financial services
- Leadership
Client Interactions & Contracts, Information Security - Sr. Associate
Pwc UK —Manchester
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- IT
2d

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senior client services jobs near manchester, eng

Client Services Supervisor

JMW Solicitors -
Manchester

Quick apply

Job details

Permanent | Full-time

Qualifications

Analysis skills
Conversion optimisation
Communication skills

Full job description

Description

JMW’s Client Services Team acts as a liaison between new clients and departments, by delivering concise, accurate information about new enquiries to the relevant legal departments. Our supervisors are responsible for overseeing the performance of Client Service Executives, ensuring that the team are adhering to their service level standards by monitoring Key Performance Indicators (KPIs) and overseeing the general quality of the work being produced by the Client Services Team.

We’re offering an excellent opportunity for an experienced supervisor/team leader to join our firm where your growth will be just as important as ours. As you grow into the Client Services Supervisor role you will have the chance to utilise your analytical skills to identify trends from management information and promote and suggest improvements to our current systems and procedures.

Key Responsibilities

Exceeding the performance expectations of Client Services Executives
Taking responsibility for the business outcomes you supervise, ensuring that service level standards are consistently met and that decision-making aligns with business strategy
Organising workloads effectively, completing all tasks promptly and accurately and ensuring that all Client Services mailboxes are clear at the end of each working day
Demonstrating expertise in the assessment or quoting of specific lead types, adeptly determining their viability and onboarding clients efficiently
Communicating clearly with the senior leaders of the team, to demonstrate that direct reports are operating efficiently and effectively
Representing JMW values, acting as a role model to colleagues and acting as a key knowledge-holder within the team, supporting junior colleagues with day-to-day queries, providing coaching and mentoring and supporting their development
Regularly assessing the quality of work being produced by Client Services Executives, encouraging high levels of accuracy
Conducting regular system testing, promptly identifying issues and minimising disruption
Proactively addressing issues with performance, behaviour or capacity, seeking support from senior leaders as required
Engaging with Senior Leadership Team meetings, providing observations on team performance and identifying areas for improvement
Demonstrating an adaptable mindset and a willingness to accommodate to the changing needs of the team and business

Skills, Knowledge and Expertise

Experience and a proven track record of outstanding performance as a supervisor or team leader, preferably in a similar role within the legal sector
Experience managing key performance indicators (KPIs) and monitoring conversion rates
Exceptional communication skills, both written and verbal
Commercial awareness, recognising the importance of meeting Service Level Agreements and maintaining positive sentiment with both referrers and clients
The ability to maintain/build team morale and promote team ethic
Reliable, with an exemplary timekeeping and absence record
Strong analytical skills
Experience of using Proclaim case management system would be beneficial but is not a requirement
Expertise in core areas of law dealt with by JMW’s Client Services Team, such as Real Estate, Personal Injury or Clinical Negligence would be advantageous

About JMW Solicitors

An award-winning, full-service law firm offering straight-talking advice that delivers positive outcomes with a commercial edge. We have a well-deserved reputation for excellence and entrepreneurship. We take care of our clients, and our people. What do we do? We do the right thing. Our firm, and the individuals working within it, are recognised by the prestigious legal directories Legal 500 and Chambers and Partners and we regularly win awards for our work. We have three offices: our head office in Manchester, a full-service office in London and one of our specialist family law teams based in Liverpool. We are proud of our northern heritage, and work closely with a wide variety of charities and fund-raising initiatives so as to give back to our local community.

Quick apply

Refine Your Search

senior client services jobs in manchester, eng

Client Services Supervisor

Office Manager

Senior Associate, Client Service

Senior Agile Delivery Manager

Senior Associate, Client Processing

Director, People Services Delivery & Transformation

Intermediate User Researcher

Senior Specialist, Client Service

Senior Employment Officer

WorkForce Software, Senior Implementation Consultant - Advanced Scheduling

Senior Specialist, Client Operations

Senior Specialist, Client Processing

Senior Client Accountant

Client Development Manager

Scrum Master

Senior Specialist, Compliance & Control

Senior Associate, Shareholder Services

Member Services Associate

Senior Vice President, Client Service

Client Interactions & Contracts, Information Security - Sr. Associate

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