Service support manager Work, Jobs in Manchester, Eng (with Salaries)

Service Support Manager
Vix Technology & Kuba —Manchester
- £45,000 - £55,000 a year
- Full-time
- Management
- Continuous improvement
- Training & development
Quick apply
Service Delivery Manager
LANGWORTHY CORNERSTONE ASSOCIATION LTD —Salford
- £33,000 - £35,000 a year
- Weekend availability
- CRM software
- Management
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
17h
Screening Manager
PayStream Accounting Services —Altrincham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- Continuous improvement
- Communication skills
Quick apply
5d
Service Delivery Manager
Industrial Site Maintenance —Macclesfield
- £32,500 a year
- Full-time
- Customer service
- Team management
- Training & development
- Free parking
- Life insurance
Quick apply
20h
Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Leadership
- Free parking
Quick apply
Operations and Supply Chain Manager
SafeGroup Services Limited —Manchester
- £40,000 - £45,000 a year
- Full-time
- Bachelor's degree
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
Service Improvement and Support Manager
Rochdale Council —Rochdale
- £57,404 - £60,664 a year
- Team management
- Training & development
- Leadership
7d
Customer Service Manager
The Splash Lab —Stockport
- From £50,000 a year
- Full-time
- Management
- English
- Supervising experience
- Free parking
Quick apply
13d
Community Manager
Urbanbubble —Manchester
- Up to £44,000 a year
- Full-time
- Customer service
- Microsoft Office
- Recruiting
- Annual leave
- Referral programme
Quick apply
2d
Neighbourhood Manager
Wythenshawe Community Housing Group —Manchester
- £48,828.62 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Gym membership
7d
Retail Sales Advisor - Manchester
Oak Furnitureland —Manchester
- Up to £47,811 a year
- Full-time
- Customer service
- Retail sales
- Free parking
- Employee assistance programme
Operational Support Grade - HMP Manchester (Prison Support Role)
Ministry of Justice —Manchester
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
2d
Service Delivery Manager Greater Manchester
Ingeus —Manchester
- £38,500 a year
- Full-time
- Experience working with individuals with disabilities
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
Customer Care Agent
ABM UK —Manchester Airport
- Full-time
- Communication skills
- Employee discount
Quick apply
Experience Register Manager
SAVE CARE & SUPPORT LIMITED —Manchester
- £42,000 a year
- Part-time
- Management
- Supervising experience
- In-person
- Free parking
- Sick pay
Quick apply
1d
Aftersales Administrator
Fords of Winsford Ltd —Trafford
- £26,347 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
13d
Retail Customer Advisor
Open Asset Group —Manchester
- £14 - £16 an hour
- Full-time
- In-person
- Leadership
- Communication skills
- Free parking
- Gym membership
Quick apply
21h
Trainee Estate Agent
Bloom Manchester —Manchester
- £25,500 - £37,000 a year
- Full-time
- No experience needed
- Bachelor's degree
- No degree
- Free parking
Quick apply
NHS 111 option 2 Team Manager
Pennine Care NHS Foundation Trust —Manchester
- £49,387 - £56,515 a year
- Weekend availability
- Management
- Recruiting
- Training & development
- Annual leave
- Employee discount
11h
Hospitality Trainer- Manchester Airport
Swissport International AG —Manchester
- £15.72 an hour
- Weekend availability
- Management
- Computer literacy
- English
- Free parking
- Employee assistance programme
13d

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Service Support Manager

Vix Technology & Kuba
Manchester

Quick apply

Job details

Full-time
£45,000 - £55,000 a year

Qualifications

Management
IT team management
Incident queue management
IT service management
Ticket management
Incident reporting preparation
Performance management
Continuous improvement
Continuous improvement cycles oversight
Major incident coordination
Management reporting
Professional development mentoring
Training & development
AI
Communication skills

Full job description

Make The Connection.

Vix Technology is a global leader in providing innovative solutions for public transit, believing that accessibility should be a standard. With over 35 years of experience and systems deployed in more than 200 cities worldwide, we take a modular approach to integrate various partners and technologies, creating best-in-class solutions. Our dynamic team consists of over 450 dedicated professionals across 12 offices globally, spanning APAC, Europe, and North America. We pride ourselves on fostering a flexible and collaborative work environment that empowers our employees to connect and excel.

If you are passionate about making a difference in public transportation and thrive in a team-focused atmosphere, we invite you to apply and contribute to our vision of a more connected world.

Find out more about your new workplace!

We seek a proactive, imaginative problem solver who is eager to dive in, address challenges, and create something exceptional as our Service Desk Manager. If you are motivated by the opportunity to make a significant impact, this is your chance to excel.

Service Desk Leadership & Capability Development

Lead UK and US Service Desk teams, managing performance, mentoring, and capability growth.
Standardise global processes, expand L1/L2 skills, manage shifts, and foster a customer-focused culture.

Incident, Problem & Change Management Governance

Own Incident Management lifecycle and governance of Problem and Change processes.
Ensure effective triage, escalation, ticket hygiene, SLA compliance, and operational KPIs.
Drive continuous improvement in incident handling and classification.

Major Incident Coordination

Coordinate Major Incident processes and bridge calls with Service Desk Managers (SDMs).
Ensure communication standards, approve formats, prepare Post-Incident Reports, and track corrective actions.
Enhance the Major Incident framework continually.

Reporting, Performance & Continuous Improvement

Manage monthly SLA and incident reports ensuring accuracy and contractual alignment.
Analyse trends and incidents to drive service improvements and update operational standards.

Requirements

Experience

3 years leading distributed or global Service Desks with expertise in managing Major Incidents within SLA-driven, ITIL-based environments.
Proven ability in enhancing Service Desk maturity (L1/L2) and integrating AI for proactive IT solutions.

Technical Skills

Expert in incident lifecycle governance, escalation, Major Incident coordination, and ITSM tool management.
Skilled in service performance analysis, KPI reporting, monitoring, alert management, and maintaining ticket quality.
Strong operational process discipline.

Soft Skills

Confident leader with decision-making ability under pressure.
Excellent written and verbal communication.
Comfortable in technical discussions on IT, cloud, and infrastructure.
Highly organised, process-oriented, and committed to continuous service improvement.

Benefits

What's in it for you?

Besides the opportunity to work for a global company that is customer and people focused. We offer:

A supportive culture with great on-site offices
A focus on learning and development
A great collaborative team culture

Sounds good? Then apply now. Get on board today!

No recruitment agencies, please! We won't accept any introductions.

Vix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realise their full potential.

Quick apply

Refine Your Search

service support manager jobs in manchester, eng

Service Support Manager

Service Delivery Manager

Screening Manager

Service Delivery Manager

Customer Experience Manager

Operations and Supply Chain Manager

Service Improvement and Support Manager

Customer Service Manager

Community Manager

Neighbourhood Manager

Retail Sales Advisor - Manchester

Operational Support Grade - HMP Manchester (Prison Support Role)

Service Delivery Manager Greater Manchester

Customer Care Agent

Experience Register Manager

Aftersales Administrator

Retail Customer Advisor

Trainee Estate Agent

NHS 111 option 2 Team Manager

Hospitality Trainer- Manchester Airport

I want to receive the latest job alerts for service support manager in manchester, eng

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