Service desk technician Work, Jobs in Manchester, Gtm (with Salaries)

Service desk technician
Amiculum —Manchester
- Hybrid work
- Continuous improvement
- Training & development
- Annual leave
- Flexible schedule
School IT Technician
Dataspire Solutions Ltd —Northwich West
- £25,000 - £28,000 a year
- Full-time
- Maintenance
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
22h
Maintenance Assistant
Equans —Blackburn
- Full-time
- Annual leave
- Employee assistance programme
Care Navigator/Administrative Assistant
Oswald Medical Centre —Accrington
- £12.71 an hour
- Part-time
- Data entry
- Front desk
- Cleaning
- Free parking
- Annual leave
Quick apply
14d
Apprentice Programme Manager
JIK-Integral UK Limited —Manchester
- Full-time
- Hybrid work
- Management
- Continuous improvement
- Travel
Quick apply
3d
Nail Technician
Daryas Touch Hair and Beauty Salon —Manchester
- £12 - £16 an hour
- Temporary
- Mentoring
- Front desk
- Cleaning
- Free parking
- Flexitime
Quick apply
7d
Nail Technician
Eleganza Nails —Manchester
- From £12.71 an hour
- Part-time
- Social media management
- Front desk
- Communication skills
Quick apply
HVAC Service Technician - Unitary - Midlands Region
Trane Technologies —Bolton
- Weekend availability
- Maintenance
- Continuous improvement
- HVAC
- Life insurance
Geotechnical Engineer
Amey Ltd —Manchester
- Mentoring
- Annual leave
Quick apply
11d
Self Employed Nail Technician
MOOi —Todmorden
- £20 - £30 an hour
- Weekend availability
- Customer service
- English
- Organisational skills
Quick apply
Senior Geotechnical Engineer
Amey Ltd —Manchester
- Mentoring
- Leadership
- Annual leave
Quick apply
11d

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6d
Service desk technician
Amiculum —Manchester
This role requires working in our city centre Manchester office for a minimum of 2 days per week and flexible hours to facilitate global support.

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Service desk technician

Amiculum -
Manchester

Apply Now

Job details

Benefits

Annual leave
Company pension
Private medical insurance
Flexible schedule

Qualifications

Technical troubleshooting
Incident queue management
Ticket management
Onboarding coordination
Service restoration
Continuous improvement
Staff training
Technical support incident logging
Training & development
Root cause analysis
Help desk

Full job description

Our in-house Technology and Data Security team plays a critical role in supporting Amiculum’s global business, maintaining our infrastructure and assist over 300 colleagues worldwide. We are looking for a proactive and user-focused IT support professional who not only resolves issues but actively improves the user experience across the business.

The role

This role is centred on proactive IT support, with a strong emphasis on anticipating and preventing issues alongside resolving tickets reactively. The position involves identifying recurring problems, addressing root causes and continuously improving processes and documentation. There is a clear expectation to take ownership of ongoing improvements that enhance overall system reliability and user experience.

This role requires working in our city centre Manchester office for a minimum of 2 days per week and flexible hours to facilitate global support.

Key responsibilities

Provide first- and second-line IT support, acting as a key point of contact for resolving a broad range of technical issues across the business
Maintaining the IT ServiceDesk and resolving requests for team members based in other locations (logging, tracking and closing service desk requests) in line with agreed Service Level Agreements (SLAs), ensuring timely resolution, appropriate prioritization and regular stakeholder updates
Diagnose and resolve hardware, software and system issues, escalating where appropriate
Provide day-to-day support and administration of IT hardware and meeting room technology, ensuring a smooth user experience
Deliver onboarding for new starters, including system setup and initial IT induction, as well as setting up and administering equipment for new starters and existing colleagues
Provide training and ongoing guidance to colleagues on best practice, ensuring confident and effective use of IT systems and clear communication of updates

What you’ll need

At least 4 years’ experience in an IT Service Desk role, supporting across multiple levels (first and second line, with exposure to more complex issues)
Strong technical expertise in troubleshooting Windows and Microsoft 365 environments, alongside Active Directory administration and patch management
Experience diagnosing and resolving a broad range of hardware, software and system issues, with a practical and solution-focused approach
A proactive mindset, with the confidence to identify trends, anticipate user needs and reduce repeat tickets through training, communication and preventative action
The ability to communicate clearly and confidently with stakeholders at all levels, including providing updates during incidents and promoting a positive IT presence
Experience producing simple, user-friendly guidance and training materials to support effective use of IT systems
A willingness to take ownership of continuous improvement, contributing ideas and driving better processes and accountability across IT support
A flexible approach to working hours to support global teams and maintain effective coverage across different locations
A strong ability to work both independently and collaboratively within a team environment

Why Amiculum?

We’re proud to be a flexible and inclusive employer that provides a supportive working environment. We value creativity and encourage colleagues to offer ideas that further the success of our business.

In return, we offer:

Remote and hybrid working options as standard
Continual learning and professional development opportunities
Two annual bonus schemes
25 days' annual leave and public holidays. Plus festive closure between Christmas and New Year
Market leading family leave and pay policies
Generous pension scheme and private health insurance
Life and income protection insurance

What’s next?

To be eligible for this role you must be based in the UK and have the right to work there.

We ask that all applicants supply a CV and covering letter in support of their application, detailing their experience and interest in working at Amiculum.

Our recruitment process is about finding the right fit – for both you and Amiculum. We embrace the advances that AI brings so, if you wish, use AI to enhance your preparation, but please don't replace your individuality. The most compelling applications are those that reflect your authentic voice, experiences and skills.

We are committed to creating an inclusive and diverse workplace. We are dedicated to making reasonable adjustments throughout our recruitment and selection process to accommodate all applicants. If you require any adjustments or have specific needs, please contact Becka or Steven from our Careers team, who will be more than happy to help.

Amiculum is an independent agency that delivers communications and consultancy services to pharmaceutical, biotechnology and health technology companies across the world. For more information about the Amiculum story, please visit our website or contact a member of our careers team.

Job ID: TDS002

Apply Now

Refine Your Search

service desk technician jobs in manchester, gtm

Service desk technician

School IT Technician

Maintenance Assistant

Care Navigator/Administrative Assistant

Apprentice Programme Manager

Nail Technician

Nail Technician

HVAC Service Technician - Unitary - Midlands Region

Geotechnical Engineer

Self Employed Nail Technician

Senior Geotechnical Engineer

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