Online chat advisor Work, Jobs in Manchester (with Salaries)

Delivery Support Advisor - Manchester
Tesla —Manchester
- Weekend availability
- Microsoft Outlook
- Customer service
- Microsoft Office
Sr.Product Support Consultant (Bilingual Danish and English)
Zenoti —Manchester
- Bilingual
- Hospitality
- English
Quick apply
French Speaking eCommerce Customer Service Advisor
TrustFord —Warrington
- From £13.52 an hour
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
- Employee discount
3d

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Sr.Product Support Consultant (Bilingual Danish and English)
Zenoti —Manchester
Be a trusted advisor to our customers on issues related to Zenoti products and experience in a way that results in high customer satisfaction;
Quick apply

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Delivery Support Advisor - Manchester

Tesla -
Manchester

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Job details

Qualifications

Driving Licence
Microsoft Outlook
Customer service
Microsoft Office
Communication skills

Full job description

What to Expect

As an Delivery Support Advisor, you will be instrumental in the overall success of the business, ensuring a seamless experience for customers from the moment they purchase their vehicle to the day they drive it home. You will be responsible for delivering first-time resolution, handling customer interactions across multiple communication channels and offline activities to ensure every step of the customer journey is smooth and efficient. You will join a diverse team, with a passion for sustainable energy and a commitment to delivering exceptional customer experiences.

Location: Office based

We Offer:

A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
The chance to work with innovative technology, advanced tools and software
Ongoing training and development to help you grow your skills and career
A competitive compensation and benefits package
A safe, clean and fun workplace

What You'll Do

First-line representative of our brand, mission, and products.
Address customer inquiries and concerns promptly via telephone, online chat, and other channels, utilising active listening and problem-solving skills to provide accurate information and solutions.
Deliver clear, concise, accurate, and friendly verbal and written communication to effectively address customer inquiries and ensure a positive experience.
Educate customers about our products and guide them through the pre-delivery journey, effectively addressing and overcoming any obstacles they may encounter.
Prioritize tasks based on urgency and importance, adapting swiftly to high-pressure situations to ensure deadlines are met.
Maintain accurate records of all customer interactions across multiple internal systems, demonstrating strong attention to detail.
Explain and simplify complex information to customers.
Work effectively both independently and as part of a team, contributing to a positive work environment and shared success.
Proactively takes initiative and decisive moves to advance tasks.
Collaborate across departments to find effective resolutions, ensuring seamless communication and teamwork.
Maintains a high standard of accuracy and attention to detail in all tasks executed.

What You'll Bring

At least 1 year of customer service experience in a fast-paced environment.
Strong interpersonal skills and aware of the appropriate behaviour when supporting diverse types of customers.
Can work effectively under pressure, both independently and collaboratively as part of a team.
Strong verbal and written communication skills.
Positive, enthusiastic, and passionate.
Can hold yourself and others accountable for delivering results and meeting commitments.
Can maintain a strong focus on achieving high-quality results, balancing speed and accuracy.
Resilience and adaptability to an ever-changing work environment.
Showcases an ability to take initiative and be proactive.
Must have a valid driver’s license for a minimum of 2 years.
Must have and continue to maintain a valid and safe driving record.
Can work a shift pattern that will include mornings, evenings, weekends, and bank holidays in an office environment.
Proficient with standard productivity tools (Outlook, MS Office, Excel, Teams).

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Apply Now

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online chat advisor jobs in manchester

Delivery Support Advisor - Manchester

Sr.Product Support Consultant (Bilingual Danish and English)

French Speaking eCommerce Customer Service Advisor

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