Customer support coordinator Work, Jobs in Merry Hill, Wmd (with Salaries)

Customer & Property Operations Coordinator
Garden Building Company & Property Company —Stourbridge
- £15 - £17 an hour
- Part-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Phone etiquette
Quick apply
1d
Client Liaison & Customer Experience Coordinator (Part-Time)
Prime Oak / Whitlock & Lowe —Wolverhampton
- £13.00 - £13.50 an hour
- Part-time
- Sales
- Customer service
- Microsoft Office
- Free parking
Quick apply
1d
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Order fulfilment Coordinator
EU Automation —Stafford
- £26,950 a year
- Full-time
- Hybrid work
- Word processing
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Helpdesk Coordinator - FTC 12 months
WORD360 Language Services —Birmingham
- £25,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
Customer Service Coordinator
Baxters Food Group —Burntwood
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
Quick apply
Training Admin Coordinator
Dulson Training Ltd —Shrewsbury
- From £13.50 an hour
- Full-time
- English
- IT
- In-person
- Free parking
Quick apply
Customer Care Coordinator
Public Library of Science —Birmingham
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Customer Services Co-Ordinator
Aliaxis UK Limited (United Kingdom) —Cannock
- £26,922 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- ERP systems
- Employee assistance programme
- Employee discount
13d
Vehicle Admin and Sales Coordinator
25seven Campers Ltd —Bromsgrove
- £24,784.50 - £28,000.00 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
Customer Service Coordinator - Pallet-Track Network
Clive Cowern Transport Services Ltd —Bridgnorth
- £28,500 a year
- Full-time
- Customer service
- Analysis skills
- In-person
- Free parking
- Sick pay
Quick apply
8d
Service Coordinator
Bailey & Bowes Recruitment —Solihull
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
- Sick pay
Quick apply
9d
Sales & Logistics Co-ordinator
Landowner Liquid Fertilisers Ltd —Much Wenlock
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
3d
Customer Service Coordinator
Reconomy Connect —Telford
- Full-time
- Hybrid work
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
- Employee assistance programme
Senior Service Coordinator
Powered by CAN —West Bromwich
- £21,149.44 - £26,436.80 a year
- Full-time
- Management
- Microsoft Office
- Administrative experience
- Free parking
- Sick pay
Quick apply
Internal Sales Co-Ordinator-Office Based
Sumitomo Electric Hardmetal Ltd —Longbridge
- From £25,000 a year
- Full-time
- Customer service
- English
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
9d
Customer Service & Finance Coordinator
Hayley Group —Oldbury
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
7d
Office Coordinator
McDermotts —Birmingham
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- Free parking
Internal Sales Coordinator
Steelway —West Bromwich
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Sales Coordinator
Mitie —Stourbridge
- Full-time
- Microsoft Powerpoint
- Sales
- Customer service

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customer support coordinator jobs near merry hill, wmd

Customer & Property Operations Coordinator

Garden Building Company & Property Company
Stourbridge

Quick apply

Job details

Permanent | Part-time
£15 - £17 an hour
1 day ago

Qualifications

Driving Licence
GCSE
Yardi
Microsoft Office
Administrative experience
Phone etiquette
Communication skills
Office experience

Full job description

Customer & Property Operations Coordinator

Location: Stourbridge, West Midlands

Job Type: Permanent, Part-Time

Hours: 25 Hours Per Week

Pay: £15.00 – £17.00 per hour (depending on experience)

Typical Working Hours: Usually between 10:00am and 3:00pm Monday to Friday, although some flexibility may occasionally be required for meetings, property viewings and business needs.

⸻

About The Role

We are looking for a highly organised, reliable and proactive person to work directly alongside the owner of two growing businesses operating within the property and home improvement sectors.

This is a varied, hands-on role that combines customer service, business operations, property administration and project coordination.

The successful candidate will work closely with the business owner, helping to manage customer enquiries, coordinate repairs and follow-ups, communicate with customers, estate agents, solicitors and contractors, organise information and help keep multiple projects moving forward.

This is not a traditional administration role where every day looks the same. We are looking for somebody who enjoys variety, can learn quickly, solve problems, communicate confidently and take ownership of tasks.

The role offers significant responsibility and the opportunity to become a key part of a growing business.

Full training will be provided.

⸻

Main Responsibilities

Customer Service & Operations

A significant part of the role will involve helping manage customer enquiries and complaints.

Responsibilities include:

Monitoring and managing customer service inboxes
Responding to customer enquiries
Speaking with customers by phone and email
Gathering photos, videos and information relating to repair requests
Coordinating repair appointments and site visits
Preparing customer case summaries
Drafting customer responses and follow-up emails
Liaising with installation teams and contractors
Following issues through to resolution
Escalating serious or complex issues where required

The successful candidate will become heavily involved in customer communication and helping ensure customer issues are resolved professionally and efficiently.

Property & Business Support

Responsibilities include:

Researching property opportunities and gathering information
Speaking with estate agents and other property professionals
Preparing reports, spreadsheets and summaries
Booking appointments and viewings
Liaising with solicitors, brokers and contractors
Maintaining records and trackers
Following up outstanding actions
Assisting with ongoing business projects

General Administration & Coordination

Additional responsibilities may include:

Diary and appointment management
Supplier and contractor communication
Insurance quotations and renewals
Document management
Basic marketing administration
SMS and email campaign administration
General business support as required

No two days are exactly the same.

⸻

About You

You do not need previous property experience and full training will be provided.

More important is that you are:

Highly organised
Reliable and trustworthy
A confident communicator
Comfortable speaking with customers by phone
Professional under pressure
Detail-oriented
Comfortable using technology
Able to work independently
Proactive and resourceful
Comfortable learning new systems and processes

Most importantly, we are looking for somebody who enjoys solving problems, taking ownership of tasks and helping keep projects moving forward.

⸻

Desirable Experience

Experience in any of the following areas would be advantageous:

Customer service
Complaint handling
Estate agency
Lettings
Property management
Conveyancing
Office administration
Recruitment
Marketing
Lead generation
Project coordination

However, attitude, organisation and communication skills are more important than specific industry experience.

⸻

Requirements

Full UK driving licence
Access to a vehicle
Must live within approximately 20 minutes of Stourbridge
Comfortable attending meetings, property visits and site visits when required
Comfortable working closely with management during the training period
Confident using Microsoft Office, Google Workspace and modern online systems
Comfortable learning and using AI tools such as ChatGPT

⸻

What We Offer

£15.00 – £17.00 per hour depending on experience
25 hours per week
Significant one-to-one training
Varied and interesting work
Exposure to property, business operations and project management
Long-term opportunity with increasing responsibility
Direct involvement in real business decisions and projects
Opportunity to develop new skills across multiple industries
Business mileage reimbursed for approved work-related travel

⸻

Communication & Accountability

As this role involves working closely with business owners across multiple projects, strong communication and accountability are essential.

The successful candidate will be expected to provide a brief end-of-day summary outlining:

Tasks completed
Progress made on ongoing projects
Customer issues handled
Property opportunities reviewed
Outstanding actions
Any decisions or assistance required from management

This helps ensure priorities remain aligned, projects continue moving forward efficiently and any issues can be identified and resolved quickly.

⸻

Progression

The successful candidate will initially start at the appropriate rate based on experience and suitability.

As the role develops and the candidate demonstrates value within the business, there will be opportunities for increased responsibility, greater autonomy and pay progression.

We are looking for somebody who wants to become a long-term part of the team and grow with the business.

⸻

Application Process

Stage 1 – CV Review

Stage 2 – Short Zoom Interview

Stage 3 – In-Person Interview

Stage 4 – Paid Practical Assessment

Stage 5 – Offer and 6-Month Probation Period

⸻

How To Apply

Please submit your CV together with a short covering note answering the following questions:

Why does this role interest you?
Why do you believe you would be a good fit for this position?
Tell us about a time you successfully managed multiple tasks, projects or deadlines simultaneously.
What software, systems or AI tools have you used in previous roles?
Tell us about a time you dealt with a difficult customer or challenging situation and how you handled it.

We are looking for somebody who is organised, dependable, eager to learn and excited by the opportunity to play an important role in a growing business.

Pay: £15.00-£17.00 per hour

Licence/Certification:

Driving Licence (required)

Work Location: Hybrid remote in Stourbridge

Quick apply

Refine Your Search

customer support coordinator jobs in merry hill, wmd

Customer & Property Operations Coordinator

Client Liaison & Customer Experience Coordinator (Part-Time)

Field Service Coordinator

Order fulfilment Coordinator

Helpdesk Coordinator - FTC 12 months

Customer Service Coordinator

Training Admin Coordinator

Customer Care Coordinator

Customer Services Co-Ordinator

Vehicle Admin and Sales Coordinator

Customer Service Coordinator - Pallet-Track Network

Service Coordinator

Sales & Logistics Co-ordinator

Customer Service Coordinator

Senior Service Coordinator

Internal Sales Co-Ordinator-Office Based

Customer Service & Finance Coordinator

Office Coordinator

Internal Sales Coordinator

Sales Coordinator

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