Customer experience advisor Work, Jobs in Merthyr Tydfil, Mty (with Salaries)

Customer Experience Advisor
Transport for Wales —Pontypridd
- £26,227.50 a year
- CRM software
- Microsoft Excel
- Customer service
- Employee discount
5d
Call Centre bookings advisor
Mon Motors —Cardiff
- £27,248 - £31,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Communication skills
- Paid training
- Annual leave
Quick apply
20h
Customer Service Advisor
NoteMachine —Crickhowell
- £27,831.35 a year
- 12 hour shift
- Software troubleshooting
- Customer service
- IT
- Employee discount
- Life insurance
Quick apply
14d
Customer Services Advisor
Halfords —Caerphilly
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
1d
Trainee/Debt Advisor
Debt Movement UK —Bridgend
- £24,784 - £37,500 a year
- Full-time
- Data entry
- Financial services
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
5d
Tesco Travel Money Advisor
Travelex —Ystrad Mynach
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
12d
Aftersales Advisor
Tredz Bikes —Llansamlet
- £27,716 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Financial services
- Free parking
- Health & wellbeing programme
Quick apply
13d
Optical Assistant
Specsavers —Merthyr Tydfil
- Up to £12.91 an hour
- Full-time
- Customer service
- IT
- Employee discount
Customer Service Advisor
Link Financial —Caerphilly
- £26,000 - £28,500 a year
- Full-time
- Customer service
- English
- Administrative experience
- Employee assistance programme
- Employee discount
5d
EE Retail Advisor
EE —Cardiff
- £13.66 an hour
- Annual leave
- Employee discount
5d
Trainee Mortgage Advisor
Mortgage Lane Limited —Newport
- £28,000 - £40,000 a year
- Full-time
- Basic maths
- Financial services
- In-person
Quick apply
1d
Guest Experience Advisor
McArthurGlen UK Ltd —Bridgend
- £12.92 an hour
- Part-time
- Hospitality
- English
- IT
Quick apply
Customer Advisor
Boots —Porthcawl
- £13.02 - £15.10 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
1d
Guest Experience Advisor (H)
McArthurGlen UK Ltd —Bridgend
- From £13 an hour
- Part-time
- Hospitality
- English
- IT
Quick apply
Retail Apprentice Travel Advisor
TUI Group —Treorchy
- From £8.50 an hour
- Part-time
- Customer service
- Employee discount
8d
Retail Apprentice Travel Advisor
TUI —Treorchy
- From £8.50 an hour
- Part-time
- Customer service
- Employee discount
8d
Housing & Wellbeing Advisor
Pobl Group —Newport
- £35,040 a year
- Full-time
- Employee discount
- Sick pay
6d
Retail Travel Advisor
TUI —Newport
- From £13.09 an hour
- Part-time
- Customer service
- Employee discount
People Advisor
AerFin —Newport
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
18h
Customer Service Advisor
Sopra Steria —Newport
- £26,298 a year
- Hybrid work
- IT
- Annual leave

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Customer Experience Advisor

Transport for Wales -
Pontypridd

Apply Now

Job details

Permanent
£26,227.50 a year
5 days ago

Benefits

Cycle to work scheme
Company pension
Free or subsidised travel
Employee discount
Car scheme

Qualifications

CRM software
Microsoft Excel
Customer service
Microsoft Office
Contracts
Classroom experience
IT
Welsh

Full job description

Salary:

£26,227.50
Location:

Llys Cadwyn Pontypridd
Website Category:

Head Office
Contract Type:

Permanent
Closing Date:

28 June 2026
Vacancy Reference:

0684

The Role

Provide first line support to customer enquiries and complaints across telephone, email and other channels supporting projects such as, fflecsi, Concessionary TravelCards, Transport for Wales Passenger Assist along with supporting other projects as required and where contracts are secured.

Role responsibilities

Support the successful operation of the Contact Centre by providing first line telephone support along with email and social media channel support to customers by undertaking varied actions in line with our projects.
Responding to customer queries (inbound and outbound) and complaints by communicating via telephone, live chat, email and social media to resolve issues in a timely manner ensuring a high-quality service to our customer. Provide accurate and consistent information in response to queries/complaints to deliver the highest level of service across all contracts managed by the Contact Centre.
Complete daily administrative tasks on various systems to ensure seamless operation of all the telephony service contracts undertaken by the Customer Experience Advisors. Use the CRM system to respond to customer emails in a professional and timely manner.
Demonstrate a comprehensive understanding of various TfW projects by keeping abreast of changes to ensure that information is effectively communicated to customers.
Use initiative to inform customers of any potential changes, gaining insight by building relationships with various internal and external stakeholders to ensure a positive end to end customer experience.
Provide ad-hoc support to other projects as needed by flexibly adapting workload to maintain the highest level of customer satisfaction.
Respond to high volumes of calls/emails efficiently by adhering to the service level agreement/key performance indicators (KPIs) to enhance a positive customer experience.

Who we're looking for

Fluent Welsh language skills, including reading, writing, speaking and understanding.
Previous experience working in a customer service role.
Experience of using a variety of IT systems and Familiarity with Microsoft Office software (Including Microsoft Excel).
Experience handling high volumes of customer queries and complaints.
Experience of communicating to customers through email channels.

Welsh Language Skills

Welsh language skills are an essential requirement for this role.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

Job benefits

Enhanced pension scheme

Free travel across the TfW rail network

Cycle to work scheme

Electric car scheme

Health cash plan

High street discounts

Training & development opportunities

Apply Now

Refine Your Search

customer experience advisor jobs in merthyr tydfil, mty

Customer Experience Advisor

Call Centre bookings advisor

Customer Service Advisor

Customer Services Advisor

Trainee/Debt Advisor

Tesco Travel Money Advisor

Aftersales Advisor

Optical Assistant

Customer Service Advisor

EE Retail Advisor

Trainee Mortgage Advisor

Guest Experience Advisor

Customer Advisor

Guest Experience Advisor (H)

Retail Apprentice Travel Advisor

Retail Apprentice Travel Advisor

Housing & Wellbeing Advisor

Retail Travel Advisor

People Advisor

Customer Service Advisor

I want to receive the latest job alerts for customer experience advisor in merthyr tydfil, mty

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